Operations Supervisor

Owens & Minor; Allentown (Lehigh County); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Healthcare plan

Educational assistance

Life Insurance

Parental leave

401(k)

Job summary

Owens & Minor is seeking an Operations Supervisor with continuous improvement experience to oversee daily warehousing and distribution operations in Allentown. You will drive efficiency and safety while leading a team in a healthcare‑focused environment.

The role emphasizes Lean Six Sigma, process mapping, KPI tracking, coaching teammates, and ensuring compliance with SOPs and WI. Bachelor’s degree preferred and 3+ years of supply chain or warehouse leadership experience are desirable.

Qualifications

• Bachelor’s degree preferred and 3+ years of supply chain or warehouse leadership experience.
• Experience in healthcare/medical device environment is a plus.
• Knowledge of Lean Six Sigma and process improvement methodologies.

Responsibilities

• Supervise and support the operations team to ensure efficient and safe task completion.
• Identify areas for improvement and implement strategies using Lean Six Sigma or other methods.
• Track KPIs, analyze data, and recommend process changes to boost productivity.
• Provide training and mentorship on continuous improvement tools and techniques.
• Ensure compliance with company policies, SOPs and work instructions.

Skills

Leadership

Data analysis

Process improvement

Education

Bachelor's degree preferred

Tools

Process mapping tools

Job description

Global Reach with a Local Touch

• 140+ years serving healthcare
• Over 14,000 teammates worldwide
• Serving healthcare partners in 80 countries
• Manufacturing facilities in the U.S., Honduras, Mexico, Thailand and Ireland
• 40+ distribution centers
• Portfolio of 300 propriety and branded product offerings
• 1,000 branded medical product suppliers
• 4,000 healthcare partners served

Benefits

• Comprehensive Healthcare Plan-Medical, dental, and vision plans start on day one of employment for full-time teammates.
• Educational Assistance-We offer educationalassistanceto all eligible teammates enrolled in an approved, accredited collegiate program.
• Employer-Paid Life Insurance and Disability-We offer employer-paid life insurance and disabilitycoverage.
• Voluntary Supplemental Programs – We offer additional options to secure your financial future including supplemental life, hospitalization, critical illness, and other insurance programs.
• Support for your Growing Family – Adoption assistance, fertility benefits (in medical plan) and parental leave are available for teammates planning for a family.
• Health Savings Account (HSA)and401(k)-We offer these voluntary financial programs to help teammates prepare for their future, as well as other voluntary benefits.
• Paid Leave-In addition to sick days and short-term leave, we offer holidays, vacation days, personal days, andadditionaltypes of leave – including parental leave.
• Well-Being – Also included in our offering is a Teammate Assistance Program (TAP), Calm Health, Cancer Resources Services, and discount programs – all at no cost to you.

The anticipated salary range for this role is: $75k/yr-$80k/yr - plus annual incentive bonus of up to 10%. Actual compensation offered may vary based on job related factors such as experience, skills, education and location. For internal teammates, a compensation percentage increase will be reviewed and determined in partnership with HR, taking into consideration internal equity and relevant experience. Schedule: Monday-Friday 11am - 8pm + overtime

Job Summary

An Operations Supervisor with continuous improvement experience is responsible for overseeing daily operations while driving process improvements to enhance efficiency and productivity. This role is essential for maintaining operational efficiency and fostering a culture of continuous improvement within the organization.

Core Responsibilities

• Team Leadership: Supervise and support the operations team, ensuring tasks are completed efficiently and safely.
• Process Improvement: Identify areas for improvement and implement strategies using Lean, Six Sigma, or other methodologies.
• Performance Monitoring: Track key performance indicators (KPIs) and analyze data to recommend process changes.
• Training and Development: Provide training and mentorship to team members on continuous improvement tools and techniques.
• Compliance: Ensure all operations comply with company policies and safety standards
• Manages teammate time, attendance, and schedules (work shift, vacation) for assigned functional area(s)
• Provides proactive performance feedback to teammates within assigned functions, assisting teammates, providing coaching and corrective action where needed
• Oversees assigned functions’ training, ensuring teammates receive appropriate training for their assigned job functions. Makes succession planning recommendations, assisting in identifying, attracting, developing, coaching, and retaining talent
• Responsible for achievement of assigned functions’ Key Performance Indicators in the areas of Safety, Quality, Productivity, and Turnover
• Makes recommendations and implements customer service for assigned functions, resolving issues relating to service quality, pick pack and ship requirements, and deliveries. Coordinates with local Account Management team, Transportation, Client Engagement Center (CEC), and Corporate Operations as needed
• Supports and implements the conversion of new customers at the DC to ensure successful implementation of new business
• Supervises assigned functions’ adherence to company developed SOP’s / WI’s for warehouse management and transportation

Qualifying Expereince

• Bachelor’s degree preferred
• 3 or more years of professional supply chain or warehouse operations experience exhibiting leadership capability, preferably within the healthcare/medical/medical device industry
• Knowledge of supply chain management, logistics, distribution, and/or warehouse management best practices.
• Ability to work fast and effectively within a matrix environment.
• Demonstrated leadership potential and people management skills with an ability to lead, coach and mentor all levels of teammates.
• Proven team building skills, both internal and external, with the ability to motivate and direct the work of others.
• Proven ability to analyze and conclude; ability to apply Continuous Improvement Methodologies and to standardize processes across multiple sites and functions.

Preferred Qualifications

• Leadership: Experience leading a team in a fast-paced environment.
• Communication: Excellent communication and interpersonal skills.
• Certifications: Lean Six Sigma certification or similar credentials would be a plus.
• Technical Skills: Proficiency in data analysis and process mapping tools

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.