OPERATIONS STANDARDS SPECIALIST

Sally Beauty Holdings, Inc.

Plano (TX)

Hybrid

USD 60,000 - 80,000

Full time

14 days+

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Benefits offered by this job

Medical, dental, vision, and life insurance

Paid vacation and holidays

Tuition reimbursement

401(k) with company match

In-house salon services

Merchandise discount

Job summary

Sally Beauty Holdings, Inc. is looking for an Operations Standards Specialist for their Plano, Texas location. This hybrid role involves developing and maintaining operational standards while improving access to knowledge resources for store operations. The ideal candidate will ensure clear guidance for store associates and enhance the effectiveness of store operations.

The position encompasses responsibilities such as creating SOPs, managing operational content, and collaborating with cross-functional teams to streamline processes. Attractive employee benefits and a competitive salary are part of the package.

Qualifications

Prior experience in store operations or retail execution environment.
Strong written communication skills for simplifying complex information.
Experience in creating SOPs and managing knowledge resources.

Responsibilities

Develop and maintain operational standards for store execution.
Create and manage SOPs, FAQs, and job aids for field teams.
Partner with cross-functional teams for operational alignment.

Skills

Strong written communication skills

Experience creating SOPs or structured content

Strong organizational skills

Ability to work cross-functionally

Education

Prior experience in store operations

Tools

Knowledge platforms or content systems

Job description

Operations Standards Specialist (Retail Store Ops)

This position is hybrid working from our Legacy West Support Center located in Plano, Texas

About Sally Beauty Holdings, Inc.

At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and distributing professional beauty supplies across 11 countries through our Sally Beauty and Beauty Systems Group businesses. Sally Beauty offers products for hair color, hair care, nails, and skin care to retail customers looking for salon quality products at a value price. Beauty Systems Group, branded as Cosmo Prof or Armstrong McCall stores, along with its direct sales consultants, sell professionally branded products intended for use and resale by salons to retail consumers.

About the role

The Operations Standards & Knowledge Specialist is responsible for developing, maintaining, and optimizing operational standards and field-facing knowledge resources that support consistent execution across store operations.

This role ensures that store associates and field leaders have clear, accurate, and accessible guidance for operational processes, routines, and expectations. The position partners with cross‑functional teams to translate operational requirements into practical, easy‑to‑use content that improves clarity and reduces complexity in the field.

Opportunity to shape how operational knowledge is structured and delivered at scale
Direct impact on reducing confusion and improving consistency across a large store network
Focus on building a centralized, user‑friendly knowledge system for field teams

Responsibilities

Leverage digital platforms and AI‑enabled tools to improve the accessibility, usability, and searchability of operational knowledge
Develop and maintain operational standards that define consistent execution expectations across stores
Create and manage field‑facing knowledge resources, including SOPs, job aids, FAQs, and prompt‑friendly content for AI search
Translate complex operational requirements into clear, actionable guidance that stores and field leaders can easily apply
Organize and optimize knowledge content using clear structure, tagging, and taxonomy to improve search results and self‑service usage
Partner with cross‑functional teams to align operational guidance, eliminate conflicting direction, and support consistent execution
Identify and remove outdated, redundant, or conflicting information to maintain a trusted source of truth
Continuously improve clarity, consistency, and accessibility of operational content based on field needs, search trends, and recurring questions

Knowledge, skills & abilities requirements

Required: Prior experience in store operations, field leadership (SM/DM), or hands‑on retail execution environment

Strong written communication skills with the ability to simplify complex information

Experience creating SOPs, job aids, or structured content for operational teams

Ability to work cross‑functionally and manage multiple inputs simultaneously

Strong organizational and attention‑to‑detail skills

Experience with knowledge platforms, content systems, or digital tools preferred

Operational Standards Management – Develop and maintain clear, consistent operational standards and procedures.

Knowledge Management – Build, organize, and govern searchable knowledge resources, SOPs, FAQs, and job aids.

Strategic Thinking – Anticipate business needs and create scalable standards that support field execution.

Problem Solving & Root Cause Analysis – Identify recurring issues and implement long‑term solutions.

Decision Making & Judgment – Interpret conflicting or incomplete information and determine the best path forward.

Governance & Compliance – Ensure content is accurate, current, compliant, and aligned with business priorities.

Cross‑Functional Collaboration – Partner effectively with multiple departments to drive consistency and alignment.

Influence Without Authority – Guide stakeholders and gain buy‑in on standards, processes, and priorities.

Communication & Content Development – Translate complex business requirements into clear, actionable field guidance.

Change Management – Support successful adoption of operational changes through documentation and communication.

Risk Management – Identify execution risks, content gaps, and barriers to adoption before they impact the field.

Project & Priority Management – Balance competing demands and prioritize work based on business impact.

Continuous Improvement – Drive enhancements that improve self‑service, execution consistency, and operational effectiveness.

Accountability & Ownership – Take end‑to‑end responsibility for standards governance and knowledge management outcomes.

Customer/Field Focus – Ensure resources and standards meet the needs of stores and field leaders.

Working conditions & physical requirements

The work environment generally involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail stores, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated.

The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking, standing, bending, and occasionally requires carrying, moving and setting up of computers, for example desktops, monitors, printers, and other small hardware in the testing lab.

We offer a competitive salary and outstanding benefits package that includes medical, dental, vision, life insurance, paid vacation and sick days, paid holidays, tuition reimbursement and 401(k) with company match. In addition, associates of SBH may take advantage of our in‑house salon with complementary services and a varied selection of food options at our corporate campus. Also, featured at our corporate campus, is both a Sally Beauty and CosmoProf Professional onsite store, where associates enjoy a great merchandise discount!

#LI-Hybrid

Job Info