Operations Specialist (Senior Living)

The Summit Retirement; Philadelphia (Philadelphia County); Sur place; USD 126 000 - 154 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision

401(k) with employer match

Paid time off

Résumé du poste

Discovery Senior Living is seeking an Operations Specialist to provide interim leadership and oversee daily operations across its Independent Living communities, ensuring continuity, financial performance, resident satisfaction, and occupancy goals.

The role requires a Bachelor’s degree in Business Administration or related field, at least three years of management experience, strong financial and people leadership skills, and willingness to travel frequently.

Qualifications

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field preferred.
• Minimum of three years of management experience, preferably in senior living, hospitality, or a related service-oriented industry.
• Demonstrated experience overseeing daily operations, financial performance, budgeting, and expense management.
• Proven ability to lead, coach, develop, and manage high-performing teams.
• Willingness to travel frequently and remain on assignment for extended periods.

Responsabilités

• Provide interim leadership and operational oversight to assigned communities, ensuring continuity, stability, and operational excellence.
• Lead, coach, and support community leadership teams while fostering a positive, collaborative, and resident-focused environment.
• Oversee daily operations to ensure exceptional resident experiences, safety, and compliance with company standards.
• Manage community financial performance, including budgets, operating expenses, labor costs, and P&L.
• Partner with regional leadership to implement marketing strategies that drive occupancy and move-ins.
• Build relationships with residents and families, addressing concerns and enhancing satisfaction.
• Recruit, onboard, train, and develop Executive Directors and leadership teams.
• Identify operational challenges and promote best practices across communities.

Connaissances

Management experience

Leadership

Budgeting

Operations oversight

Travel readiness

Formation

Bachelor’s degree in Business Administration, Hospitality Management, or related field

Description du poste

About Discovery Management Group

Discovery Management Group leads one of the nation’s most purpose-driven and people-centered senior living organizations, managing and enhancing senior living communities across the United States. With a focus on operational excellence, lifestyle personalization, and culture-driven leadership, we proudly serve residents and families with more than 15,000 units nationwide and growing.

As part of one of the largest senior living families in the U.S., our communities have earned Great Place to Work® certifications from 2022–2027. At Discovery Management Group, purpose guides our work, culture fuels our success, and growth defines our future. We continually aspire and invest in learning and development opportunities that support our team members’ professional growth, ensuring every team member has the tools to build a meaningful and rewarding career.

As Operations Specialist, you’ll play an essential role in supporting our Independent Living communities, strengthening operational performance, and enriching the lives of seniors through exceptional leadership and service.

Position Highlights:

• Status: FULL TIME
• Schedule: Traditional leadership workweek with flexibility required based on business and operational needs as well as on call for emergency situations
• Location: Candidates will be based in the Mid-Atlantic region (NY, NJ, PA, DE, MD, DC, or VA) located to nearby metro areas with strong airport access.
• Rate of Pay: $140,000
• Travel: 95%

As Operations Specialist, you’ll play an essential role in supporting our Independent Living communities, strengthening operational performance, and enriching the lives of seniors through exceptional leadership and service.

Your Role:

As the Operations Specialist, you’ll provide leadership and operational oversight to assigned Independent Living communities during leadership vacancies, transitions, or other critical business needs. You’ll ensure continuity of operations, financial performance, resident satisfaction, and occupancy goals while supporting community teams and maintaining Provincial Senior Living’s standards of excellence.

What You’ll Do:

• Provide interim leadership and operational oversight to assigned communities, ensuring continuity, stability, and operational excellence.

• Lead, coach, and support community leadership teams while fostering a positive, collaborative, and resident-focused environment.

• Oversee daily operations to ensure exceptional resident experiences, quality service, safety, and compliance with company standards.

• Manage community financial performance, including budgets, operating expenses, labor costs, and profit and loss (P&L).

• Partner with regional leadership and sales teams to implement marketing and business development strategies that drive occupancy, referrals, and move-ins.

• Build strong relationships with residents and families, proactively addressing concerns and enhancing resident satisfaction and engagement.

• Oversee departmental performance, ensuring accountability, operational efficiency, and alignment with community goals.

• Support the recruitment, onboarding, training, and development of Executive Directors and community leadership team members.

• Identify operational challenges, implement effective solutions, and promote best practices across assigned communities.

• Ensure compliance with company policies, safety protocols, risk management practices, and applicable regulatory requirements.

• Collaborate with regional leadership to monitor community performance, communicate priorities, and implement improvement plans.

Qualifications:

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field preferred.

• Minimum of three years of management experience, preferably in senior living, hospitality, or a related service-oriented industry.

• Demonstrated experience overseeing daily operations, financial performance, budgeting, and expense management.

• Proven ability to lead, coach, develop, and manage high-performing teams.

• Previous sales, marketing, or business development experience preferred.

• Demonstrated success in managing operating expenses and achieving occupancy goals.

• Strong communication, interpersonal, organizational, and problem-solving skills.

• Ability to adapt quickly, manage competing priorities, and lead effectively through periods of transition.

• Willingness and ability to travel frequently and remain on assignment for extended periods based on business needs.

Why Join Us

Discovery Senior Living Earned Coveted Great Place to Work Certification for 2025-2027!

A large part of what makes Discovery different from other companies in this industry is our willingness to embrace change. At Discovery Senior Living, we are constantly challenging how we are doing things to ensure the lifestyle we are offering our residents is absolutely the greatest value proposition in the marketplace. It’s just as important to us that the environment and culture for our team members are constantly refreshed. In addition, embracing and even encouraging change brings a never-ending supply of new energy to our business and our culture. That energy translates to other far-reaching positive impacts on our residents as well as our team members.

Find out what makes working at Discovery unique in the world of senior living. Discover Your Purpose!

Our Culture & Values

So often, what brings people together is deeply rooted in who we are and what we stand for. And at Discovery Senior Living, we’re unified by certain, core values, which we call our “Pillars of Excellence.” They make up the fabric of our company, and include TEAMWORK, INTEGRITY, PERFORMANCE, ACCOUNTABILITY, COMPASSION, HARD WORK and CREATIVITY.

Individually, they are our virtues, and together, they make up a roadmap which helps us foster innovation and success.

Benefits You’ll Enjoy

For eligible employees, we offer a comprehensive benefits package that includes competitive pay, medical, dental, vision, life, and disability insurance, paid time off and holidays, a 401(k) with employer match, paid training and career growth opportunities, wellness-related benefits, and additional support through our Employee Assistance Program (EAP).

Equal Opportunity Employer

We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. EOE D/V

A Note to Applicants

This job description outlines the general nature and level of responsibilities for this role and is not an exhaustive list of all duties. Qualified individuals with disabilities, as defined by the ADA, must be able to perform the essential job functions with or without reasonable accommodation, as determined on a case‑by‑case basis.

Regulatory Compliance & Background Screening

Discovery Senior Living complies with all applicable federal, state, and local employment laws and regulatory requirements governing hiring practices, background screening, and workforce eligibility. Employment may be contingent upon successful completion of state-mandated and/or federally required background screenings, which may include criminal history checks, fingerprint-based screening, Level 2 background screening, registry verification, and other screenings required for healthcare and senior living roles with direct or indirect resident access.

Certain positions may be subject to additional requirements under federal programs, including CMS, Medicare, and Medicaid regulations, as well as state‑specific licensing or regulatory agencies. Screening requirements vary by role and jurisdiction, and candidates must meet all applicable standards as a condition of employment. These measures support regulatory compliance and help maintain a safe, secure environment for residents, families, and team members.

Employment in Florida is contingent upon completion of a Level 2 background screening in accordance with Florida AHCA requirements. Applicants will be required to complete fingerprinting and background screening through the AHCA Clearinghouse. For more information, please visit: https://info.flclearinghouse.com.