Operations Specialist, Professional Services

HKA; Washington (District of Columbia); On-site; USD 110,000 - 123,000; Full time

Job summary

HKA is seeking a Professional Services Operations Specialist to support Americas practices with resource planning, forecasting, reporting, and operations efficiency. The role partners with Service Line Leads and leaders to keep projects on track and optimize delivery across multiple service lines using Power BI and Excel.

You will help translate business needs into actions, coordinate meetings, monitor capacity, and support onboarding of new Partners while working with Finance and other

Qualifications

• 5+ years of experience in similar operations roles.
• 2+ years of experience in professional services organizations.
• Advanced proficiency with Microsoft Power BI.
• Strong command of the full Microsoft Office suite.
• Experience supporting multiple service lines or business units.
• Track record of managing competing operational priorities.
• Strong command of CRM systems.
• Proven experience using AI tools to improve efficiency and streamline workflows.
• Mastery of building trusted partnerships across multiple service lines and regions.

Responsibilities

• Act as the primary liaison between Service Line Leadership and support functions to ensure efficient day-to-day operations.
• Partner with Service Line Leads to manage inquiries, forecast pipelines, interpret financial data, and develop reporting using Excel or Power BI.
• Coordinate Service Line Leads’ meetings, including agenda prep and action follow-ups.
• Support resource planning activities, including tracking team capacity, utilization, and staffing needs.
• Coordinate special projects and campaigns for Service Line Leads, including data analysis and reporting.
• Support onboarding of new Partners and integration of acquisitions in collaboration with the Operations Director and Service Line Leads.
• Coordinate with Finance to support delivery against KPIs.

Skills

Power BI

CRM systems

Microsoft Office

Resource planning

AI tools

Stakeholder collaboration

Independent work

Tools

Power BI

CRM systems

Microsoft Office

Job description

HKA is a global leader in risk mitigation, dispute resolution, and expert witness services. We tackle complex challenges with our multi-disciplinary expertise.

As trusted consultants and advisors, we deliver solutions in uncertain and disputed situations, ensuring the best outcomes for clients worldwide. Our experts have testified globally on major cases spanning across a wide range of industries and sectors.

As part of the HKA team you can expect:

• A strong collaborative culture with a mutual pursuit ofyour success alongside the success of our teams.

• The opportunity to solve problems creatively, contribute to our innovative direction, and be valued as an individual

• The ability to leverage HKA’s strong network and presence in various industriesand reputation for exceptional expert witnesses to accelerate career development and connections.

The Opportunity

HKA has four specialized consulting service lines that advise clients on complex matters involving risk, disputes, and expert testimony. We are seeking a Professional Services Operations Specialist to support these practices across the Americas, with a focus on resource planning, operational efficiency, and effective client delivery (you can learn more about our service lines here.)

Reporting to the Principal, Operations, you will partner closely to support the Service Line Leads who oversee these practices, advancing the resourcing, forecasting, reporting, and operational priorities that keep their teams running effectively. Your work will help turn business needs into action while allowing our consulting leaders to stay focused on their people, clients, and complex engagements.

Responsibilities

• Act as the primary liaison between Service Line Leadership and support functions, including Finance, HR, IT, and others, to ensure efficient day-to-day operations and alignment across teams.

• Partner with Service Line Leads to manage inquiries, track project and pursuit pipelines, support forecasting activities, interpret financial data, and develop reporting using Excel or Power BI.

• Coordinate Service Line Leads’ meetings, including agenda preparation, development of materials, and follow-up on action items across stakeholders.

• Support resource planning activities, including tracking team capacity, utilization, and staffing needs.

• Coordinate special projects and business initiatives for Service Line Leads, including data analysis and reporting.

• Support onboarding of new Partners and integration of acquisitions in collaboration with the Operations Director and Service Line Leads.

• Coordinate with Finance to support the Service Line Leads’ delivery against key performance indicators (KPIs).

Skills and Experience

• 5+ years of experience working in similar operations roles assessing operational data, utilization, resource needs, and business forecasts to drive planning, prioritization, and execution across a professional services environment.

• 2+ years of experience working for professional services organizations.

• Advanced proficiency with Microsoft Power BI.

• Strong command of the full Microsoft Office suite.

• Recent experience supporting multiple service lines/departments/business units/practice areas, entities, or similar structures.

• Track record of managing competing operational priorities, delivering accurate and actionable information, and ensuring successful execution across multiple concurrent initiatives.

• Strong command of CRM systems to manage pipelines, projects, and resources.

• Proven experience using Artificial Intelligence (AI) tools to improve efficiency and streamline workflows, with an understanding of their capabilities and limitations.

• Mastery of building trusted partnerships with leaders, delivery teams, and support functions across multiple service lines and regions.

• A self-motivated, proactive mindset and the ability to work both independently and collaboratively.

• Compensation: HKA offers an annual salary range of $110,000 to $122,500, along with a competitive benefits package supporting your health, finances, and work-life balance. This includes comprehensive health coverage, retirement savings with company contribution, PTO, performance bonus opportunities, and robust training and development programs to support your growth and career progression.

What We Offer

Our Global Recruitment team is committed to providing an authentic candidate experience for all those who take the time to apply to HKA. We are committed to providing an efficient and insightful recruitment process giving candidates a true reflection of life at HKA.

Fairness and Equality at HKA:

HKA works hard to provide a welcoming environment for all of our employees. We are committed as a business on the continued improvement of our fairness and equality strategy. Please visit our website for further information or feel free to ask our recruitment team for further information.

All HKA employment decisions shall be made in accordance with controlling laws and based on merit.