Operations Specialist (Night Shift)

MSD; Rahway (NJ); On-site; USD 96,000 - 151,000; Full time

Job summary

Merck is seeking an Operations Specialist (Night Shift) to monitor global events, manage security communications, and coordinate incident responses from our Resiliency Center. The role supports travel risk management, protective intelligence, and emergency notifications for personnel and facilities worldwide.

The position requires a Bachelor’s degree or equivalent, with at least 3 years in GSOC or a similar 24/7 environment.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Strong situational awareness and sound judgment under pressure.
• Excellent analytical and written communication skills.

Responsibilities

• Continuously monitor global events and assess impact on the company.
• Support travel risk management and assist employees as needed.
• Operate emergency notification platforms for security alerts.
• Serve as initial incident coordination point and maintain situational awareness.
• Draft security alerts, summaries, and situation reports.
• Coordinate with internal stakeholders and external partners.
• Monitor alarms and access control; coordinate responses.
• Follow SOPs and participate in exercises to ensure readiness.
• Handle sensitive information with discretion.

Skills

Alarm Monitoring

Analytical Skills

Decision Making

Crisis Management

Event Logging

Security Operations

Incident Reporting

Emergency Notifications

Attention to Detail

Discretion

Education

Bachelor’s degree or equivalent experience

Tools

Mass Communication Platforms

Threat Intelligence Platforms

Travel Tracking Platforms

Access Control Systems

Job description

Job Description The Operations Specialist (Night Shift) serves as a central point for monitoring, assessing, communicating, and coordinating responses to security and safety risks that may affect company personnel, facilities, operations, travelers, and business interests worldwide. Working within our Company’s Resiliency Center, the Operations Specialist maintains continuous situational awareness of global events and emerging threats and supports timely, informed decision-making during routine operations, elevated threats, and crisis situations. The role integrates global risk monitoring, travel risk management, protective intelligence, crisis and incident response, emergency communications, and security operations. During critical incidents, the Operations Specialist acts as an operational communications and coordination hub, supporting incident management teams with accurate information, personnel accountability, mass notification, documentation, escalation, and ongoing situational reporting.

Job Description & Responsibilities

Continuously monitor global events for threats and rapidly assess their potential impact on our Company. Support travel risk management by monitoring employee travel and providing outreach and assistance as needed. Operate emergency notification platforms to distribute security alerts and critical communications. Serve as the initial coordination point during incidents, initiating response procedures and maintaining situational awareness. Draft and distribute security alerts, intelligence summaries, and situation reports. Support protective intelligence functions through research and assessment of potential threats. Maintain incident timelines, event logs, and other operational documentation. Coordinate with internal stakeholders and external partners, including law enforcement and emergency services. Monitor physical security systems, such as alarms and access control, and coordinate responses. Execute all duties in accordance with Standard Operating Procedures and participate in exercises to ensure operational readiness. Handle sensitive information with discretion and confidentiality. Perform other duties as assigned or as required based on the evolving needs of our Company.

Qualifications Required

Qualifications Bachelor’s degree or equivalent experience.

Preferred Qualifications

• Minimum of 3 years of experience in a Global Security Operations Center (GSOC), emergency dispatch, or a similar 24/7 command center environment.
• Experience operating mass communication, threat intelligence, and travel tracking platforms.
• Experience in a global corporate or pharmaceutical sector security environment.

Skills & Competencies

• Demonstrates strong situational awareness, critical thinking, and sound judgment under pressure.
• Excellent analytical and written communication skills, with the ability to rapidly process incomplete information and produce clear, concise assessments.
• Ability to manage multiple priorities in a fast-paced, 24/7 security operations environment.
• A strong balance of analytical capability and operational execution to both monitor information and initiate a response.
• High degree of attention to detail and discretion.

Physical & Operational Requirements

• Must be able to work a fixed night shift schedule, potentially including weekends and holidays.
• Must be flexible and able to work a 12-hour rotating night shift schedule; specific shift hours, durations, and rotations are subject to change based on company operational tempo and business needs.

Required Skills

• Alarm Monitoring
• Alarm Monitoring
• Analytical Analysis
• Asset Protection
• Contingency Planning
• Contractor Management
• Crisis Management
• Data Confidentiality
• Decision Making
• Detail-Oriented
• Emergency Notification Systems
• Event Communications
• Event Logging
• Event Monitoring
• Event Support
• Incident Analysis
• Incident Investigations
• Incident Management
• Incident Reporting
• Insider Threat Mitigation
• Interpersonal Relationships
• Investigation Techniques
• IT Security Auditing
• Lease Administration
• Physical Security {+ 10 more}

US and Puerto Rico Residents Only: Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights EEOC GINA Supplement We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other US State Acts

The primary location for this posting is: USA - New Jersey - Rahway

Where required by law, the compensation range for this role is provided below. The salary range for the primary location of this role is: $96,200.00 - $151,400.00. This range reflects the Company's reasonable expectation of the base salary applicable to this role at the time of posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.

Additional location(s): Please note the salary range above applies to the Primary Location of the position. Where a role has other listed locations, different compensation guidelines may apply. You may find the salary ranges for additional locations below. If the salary range is not listed for the location you are applying to, our Talent Acquisition team will provide further information to you relevant to your location.

Additional location(s) Compensation Information: San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

Employee Status: Regular Relocation: No relocation VISA Sponsorship: No Travel Requirements: No Travel Required Flexible Work Arrangements: Not Applicable Shift: 3rd - Night Valid Driving License: No Hazardous Material(s): NO

Our company is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where we have codified our legacy for over a century. Our success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.