Operations Specialist

Prolaio; United States; On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Equity

Medical benefits

Dental benefits

Vision benefits

Life insurance

401(k) plan

Paid holidays

Paid parental leave

Job summary

An established industry player is seeking a dedicated individual to join their team in the fight against heart disease. This entry-level position focuses on inventory management, order fulfillment, and customer support, ensuring compliance with regulatory standards. You will play a crucial role in providing medical monitoring kits and devices while collaborating with healthcare professionals. Join a dynamic team committed to innovation in healthcare technology, where your contributions will directly impact patient care and outcomes. This is an exciting opportunity to grow and learn in a supportive environment dedicated to making a difference in cardiology.

Qualifications

• Experience in customer support and inventory management is essential.
• Proficiency in Microsoft Office and Google Suite is required.

Responsibilities

• Manage inventory, fulfill orders, and provide customer support.
• Ensure compliance with FDA regulations and quality assurance.

Skills

Microsoft Office Suite

Google Suite

Phone provisioning

Customer support

Quality control principles

Data analysis

Education

High school diploma

Bachelor's degree in Supply Chain Management

Tools

Zendesk

Samsung Knox

Job description

Direct message the job poster from Prolaio

People & Talent Acquisition Leader | Employer Branding Strategist | Culture Advocate | Driving Talent & Growth in Healthcare & Fast-Paced Startups

Who Are We?

Prolaio believes that continuous learning and collaboration can make the difference in how heart care can be administered. So, we are creating smarter ways to address heart disease and heart risks, by integrating a connected platform, enabled by smart data science to help patients and clinicians access the care and attention that will inform better treatments and outcomes.

We envision a future where care teams and hospitals can be more effective, the health care system can be more efficient, and patients have a better care experience and more fulfilling lives.

This is precision cardiology, and we know it’s within reach.

What Will You Do?

The Overview

This position requires managing inventory, fulfilling orders, and providing customer support while ensuring regulatory compliance. The individual will be responsible for tasks such as provisioning phones, assembling kits, and processing orders. They will also oversee inventory purchases, receipts, and returns. Additionally, they will handle customer inquiries and monitor compliance with relevant standards.

This role reports to the Director, Operations and Strategy and is based in our Chicago office with the expectation to be onsite every day.

The Specifics

Provisioning, Kitting, and Order Fulfillment

Responsible for using the inventory system to provision, kit, and fulfill orders for medical monitoring convenience kits, devices, and replacements items. This includes packaging, labeling, and shipping functions.

Inventory Management

Count and reconcile physical inventory, receive incoming inventory deliveries and reprocess returns, and source, quote, issue purchase orders, and procure devices and ancillary inventory.

Customer Support

Answer support calls, emails, and tickets from patients and clinical users, and resolve support requests and complete ticket resolution forms.

Compliance Monitoring

Review compliance alerts and assess data quality issues, and contact clinical staff or monitored subjects to remediate noncompliance.

Quality Assurance and Quality Management System Compliance

Ensure regulatory compliance by assisting with documentation for medical kits according to FDA regulations and standards.

Why Prolaio?

• You will join in the fight against heart failure (HF) and hypertrophic cardiomyopathy (HCM) with the goal of extending and/or saving the lives of our patients while also being at the forefront of changing the healthcare industry through technology.
• You will be part of an organization doing something that’s never been done before.
• You will join a growing team, have a substantial impact on our daily and future operations with the opportunity to continuously learn and grow.
• You will join a team of collaborative, curious, and committed individuals focused on the collective good, inclusiveness, scientific excellence, and advancing digital health for cardiology.

Who You Are?

Experience and Education

• High school diploma required, Bachelor's degree in Supply Chain Management, or a related field is preferred.

Technical Skills and Practice

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) / Google (Docs, Sheet, Slides)
• Experience with Samsung Knox or similar phone provisioning (a plus)
• Experience with Zendesk or similar ticketing systems (a plus)
• Strong communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders (site coordinators, regulatory department)
• Strong understanding of quality control principles and adherence to procedures (familiarity with FDA regulations for medical devices a plus)
• Ability to analyze data and identify opportunities for process improvement

Company Benefits

• Competitive salary + performance bonus + equity
• Medical, dental, and vision benefits with generous company contribution
• Company-provided life insurance
• 401(k) plan
• 13 paid company holidays + vacation + sick time
• Paid parental leave

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Supply Chain, Customer Service, and Distribution
• Industries: Technology, Information and Internet