Operations Specialist

Qsl-Management-LL; Pensacola (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Great Place to Work (2023-2025)

Competitive benefits

Job summary

QSL Management is seeking an Operations Specialist to support multiple senior living communities in Virginia and the Carolinas. The role emphasizes process excellence across sales, occupancy, dining, wellness, facility management, and activities, while ensuring regulatory compliance and budget adherence.

The position requires traveling 100% of the time and collaborating with Executive Directors, onsite teams, and corporate partners.

Qualifications

• Must have Senior Living Executive Director Experience.
• Ability to obtain ED licenses in operating states.
• Willingness to travel 100% across assigned geography.
• Experience coaching directors and leading onboarding/training.

Responsibilities

• Support Executive Directors in recruiting and hiring goals.
• Promote and coach the sales process from first impression through close.
• Train teams to QSL Management standards in dining, wellness, and operations.
• Ensure regulatory compliance across Federal, State, and local requirements.
• Assist in budget development and adherence for departments.
• Participate in special projects within and outside the portfolio.
• Prepare and submit required reports to corporate partners.
• Travel extensively as determined by the VP of Operations.

Skills

Executive Director Experience

Travel Readiness

Regulatory Compliance

Leadership

Sales Process Coaching

Education

State ED Licenses (where applicable)

Job description

Description

Must have Senior Living Executive Director Experience

New role due to anticipated growth!

We are looking for road warriors who love to execute solutions, inspire teams, deliver results and in this case, drive details with projects, transitions, and work through regulatory situations.

Interested candidates will need to be able to travel throughout our geography with proximity to a major airport, have multiple ED licenses in states we operate in or the ability to obtain them, have experience with IL high end, AL and MC and preferably experience in transitions.

QSL Management, an exciting and rapidly growing company, invites you to be a part of our dynamic team. We are currently looking to add an experienced Operations Specialist to our team, for Virginia and the Carolinas. We have been designated as a “Great Place to Work” for 2023-2025 with 2024 being a time of significant growth for our future.

Why Choose Us?

We believe in nurturing an environment where you not only thrive but flourish. As part of our team, you’ll enjoy more than just a competitive wage – you’ll also have outstanding benefits and a workplace that celebrates your contributions while making a difference in the lives of others.

Purpose:

The Operations Specialist is responsible for supporting specific aspects that affect the overall success of operations for the communities assigned to their personal portfolio. This position is responsible for supporting areas in the overall process of excellence in sales, human resources, licensure compliance, daily operations, and census development, while ensuring the assigned communities comply with corporate policies, annual budget, and federal/state regulations. It is also the responsibility of this position to assure services that provide the highest practical functioning of its residents, the families it serves, and the needs of the employees and the community in which it operates.

Primary Responsibilities:

1. Overall Process Excellence - Hiring, Training and Retaining

• Support Executive Directors in accomplishing hiring goals and recruiting efforts.
• Support struggles with onboarding and orientation programs.
• Participate in coaching and training directors in all departments.

2.Overall Process Excellence - Sales and Occupancy

• Support the development of the sales culture.
• Promote the sales process which is: First Impression, Discovery, Needs Matching, Sales Presentation, Close.
• Understand and have the ability to coach according to the sales processes

3. Overall Process Excellence – Dining

• Support and train to QSLM standards of a restaurant resort hospitality program.
• Understand and have the ability to coach accordingly

4. Overall Process Excellence – Wellness

• Support and train to QSL Management standards of providing excellent care for residents.
• Understand and have the ability to coach accordingly

5. Overall Process Excellence - Facility Management

• Understand and have the ability to coach accordingly
• Understanding and manage to the annual budget for the department

6. Overall Process Excellence – Activities

• Support and train to QSL Management standards of meaningful and enjoyable activities for residents.
• Understanding and having the ability to coach accordingly

7. Regulation & Policy Compliance

• Ensures that QSL Management policies and procedures are followed.
• Maintains Federal, State, County and City regulations.
• Reports any and all Federal, State, County and City inspections, correspondence and/or inquiries to the VP of Operations on the same day of receipt and/or occurrence. Thoroughly, objectively and professionally documents relevant information with an accurate timeline.
• Maintains a risk management file on any and all situations that may require legal intervention, litigation and/or state inspections. Thoroughly, objectively and professionally documents relevant information with an accurate timeline. Obtains witness statements as needed utilizing the company approved form. Utilizes “Employee Notes” to document specific information related to individual employees.

8. Special Projects

• From time to time, the Operations Specialist may be asked to participate in special projects conducted inside and outside of their assigned portfolio.

9. Travel

• This job will require at least 100% travel. The RVP of Operations will determine a suitable travel schedule.

10. Reporting

• Assist communities with submitting specific reports to corporate partners. Participate in annual budget creations.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities