Operations Specialist

World Resource News; Newport News (VA); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K with company match

Job summary

Liebherr USA is hiring an Operations Specialist in Newport News, VA to provide operational and administrative support to its mobile and crawler crane division, maintaining service documentation, system processes, assets, third-party support and logistics so field service supervisors, technical specialists and field service technicians can focus on technical execution and customer support.

The role analyzes field service workflow, asset utilization, logistics performance, service-call aging and

Qualifications

• High school diploma or GED required.
• Associate degree or equivalent experience preferred.
• About three years in service operations, field service support or logistics in a technical or industrial environment.
• Willingness to travel up to 10%.
• Valid driver’s license and passport required.
• Availability for nights, weekends and on-call support.

Responsibilities

• Provide operational and administrative support to the mobile and crawler crane division.
• Maintain service documentation, system processes, tools, assets, third-party support and logistics.
• Analyze field service workflow, asset utilization, logistics performance, service-call aging and modification campaign status.
• Set KPIs and reporting standards.
• Manage assigned asset and operating budgets.
• Prepare business cases for asset purchases, repairs, rentals and replacements.

Skills

Service operations

Logistics

Travel readiness

On-call availability

Education

High school diploma or GED

Associate degree or equivalent experience preferred

Job description

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Liebherr USA

Newport News, VA USA

Liebherr USA is hiring an Operations Specialist in Newport News, VA to provide operational and administrative support to its mobile and crawler crane division, maintaining service documentation, system processes, tools, assets, third-party support and logistics so field service supervisors, technical specialists and field service technicians can focus on technical execution and customer support. The role analyzes field service workflow, asset utilization, logistics performance, service-call aging and modification campaign status, sets KPIs and reporting standards, manages assigned asset and operating budgets, and prepares business cases for asset purchases, repairs, rentals and replacements. A high school diploma or GED is required (associate degree or equivalent experience preferred), along with about three years in service operations, field service support or logistics in a technical or industrial environment, travel of up to 10%, a valid driver’s license and passport, and availability for nights, weekends and on-call support; the listed pay range is $80,000 to $110,000, with medical, dental and vision insurance and a 401K with company match.