Operations Specialist

Elmington Living; Knoxville (TN); On-site; USD 52,000 - 76,000; Full time

Job summary

Elmington Living, a premier property management company based in Nashville, TN, is seeking an Operations Specialist to support HQ and onsite operations. The role covers leasing, marketing, and financial activities across nationwide portfolios with emphasis on strong leadership of maintenance, leasing staff, and risk management.

You will develop budgets, analyze monthly financials, manage cash flow, coordinate revenues, and supervise vendor invoices while maintaining resident relations and

Qualifications

• Exceptional verbal and written communication skills to liaise effectively with team members, leadership, and residents.
• Outstanding organizational skills to manage multiple priorities, tasks, and deadlines efficiently.
• A passion for chasing excellence and providing exemplary customer service.

Responsibilities

• Successfully lead on‑site maintenance technicians, office staff, and leasing team members using previous industry experience, communication skills, and customer service.
• Direct the day‑to‑day activities of loss prevention, risk management, safety/security, maintenance, marketing, leasing, and ongoing facility upkeep.
• Develop working income for operating the property by managing cash flow requirements and leasing strategy.
• Analyze and produce monthly financial statements, including operating variances from budget, cash management, and strategies for collecting receivables.
• Maintain complete and accurate community files and records, including finalized audits to ensure lease data has been input correctly into management software.
• Ability to analyze a monthly financial statement and prepare detailed budgets and operating forecasts.
• Coordinate collection and documentation of all revenues following lease obligations of residents.
• Engage, contract, supervise and approve invoices for all goods/services required to maintain the community.
• Manage resident relations as they pertain to coordinating requests for repairs and maintenance, understanding rent charges, lease issues, and other resident concerns.
• Demonstrate a positive, professional, and client‑oriented attitude about the company with team members, residents, and clients. Produce professional business writings, assessments, memos, and projects based on assignment findings
• Strive for improvements in community performance to meet or exceed annual financial and operational goals.
• Contribute to department platform developments and company‑wide rollouts and provide feedback from the onsite teams to these changes
• Recruit, onboard, and train onsite team members to better understand their role & responsibilities.
• Analyze and communicate with operation teams and managers about the assigned community’s features, productivity, and needed support areas.
• Perform all other duties as assigned.

Skills

Communication

Organizational skills

Customer service

Education

Four years of property management experience across multiple markets

Tools

Property management software

Microsoft Office

Google Workspace

Job description

Elmington Living is a premier property management company based in Nashville, TN. Through managing all of Elmington’s 70+ affordable and conventional owned assets, Elmington Living is committed to providing an unrivaled community experience for residents across the US. Elmington Living specializes in managing multi-family communities through outstanding on‑site management and maintenance teams.

POSITION SUMMARY:

As an Operations Specialist, you will function at an HQ level while supporting onsite. This position will have a heavy focus on maintaining the community’s operations, accounting, and financial sectors, including but not limited to leasing and marketing. These assignments will vary by location, asset types, and teams across our nationwide portfolios. The Operations Specialist will effectively direct and coordinate the community’s overall operational activities.

KNOWLEDGE/SKILLS/ABILITIES:

• Exceptional verbal and written communication skills to liaise effectively with team members, leadership, and residents.
• Outstanding organizational skills to manage multiple priorities, tasks, and deadlines efficiently.
• A passion for chasing excellence and providing exemplary customer service.

ESSENTIAL JOB FUNCTIONS:

• Successfully lead on‑site maintenance technicians, office staff, and leasing team members using previous industry experience, communication skills, and customer service.
• Direct the day‑to‑day activities of loss prevention, risk management, safety/security, maintenance, marketing, leasing, and ongoing facility upkeep.
• Develop working income for operating the property by managing cash flow requirements and leasing strategy.
• Analyze and produce monthly financial statements, including operating variances from budget, cash management, and strategies for collecting receivables.
• Maintain complete and accurate community files and records, including finalized audits to ensure lease data has been input correctly into management software.
• Ability to analyze a monthly financial statement and prepare detailed budgets and operating forecasts.
• Coordinate collection and documentation of all revenues following lease obligations of residents.
• Engage, contract, supervise and approve invoices for all goods/services required to maintain the community.
• Manage resident relations as they pertain to coordinating requests for repairs and maintenance, understanding rent charges, lease issues, and other resident concerns.
• Demonstrate a positive, professional, and client‑oriented attitude about the company with team members, residents, and clients. Produce professional business writings, assessments, memos, and projects based on assignment findings
• Strive for improvements in community performance to meet or exceed annual financial and operational goals.
• Contribute to department platform developments and company‑wide rollouts and provide feedback from the onsite teams to these changes
• Recruit, onboard, and train onsite team members to better understand their role & responsibilities.
• Analyze and communicate with operation teams and managers about the assigned community’s features, productivity, and needed support areas.
• Perform all other duties as assigned.

SPECIFIC EDUCATION OR EXPERIENCE:

• Four (4) years of experience in property management in multiple housing markets.
• Demonstrated Leadership Skills, Excellent time management and organization skills.
• Must have a strong background in operations, financials, budgets, residential law, leasing, marketing, and facilities principles.
• Advanced knowledge of property management software, Microsoft Office, and Google Workspace.
• Ability to understand and carry out the industry‑specific written and oral direction with a positive, innovative approach to problem‑solving.
• Presents ideas in a clear, concise, understandable, and organized manner; negotiate, persuade, and modify opinion to reach the goals/objectives of the organization.
• Independently perform as a project leader and team member.
• Ability to work in an efficient manner with a high level of accuracy, attention to detail, and follow‑through.
• Neat, professional appearance.
• Strong client relations skills and previous supervisory experience are required.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently sit, stand and walk.
• Regularly required to talk or hear.
• Frequently required to use hands or fingers to handle or feel objects, tools or controls.
• Occasionally required to climb or balance, stoop, kneel, crouch or crawl.
• Occasionally lift and/or move up to 25 pounds.
• Vision abilities to include close vision, distance vision, peripheral vision and the ability to adjust focus.
• The noise level in the work environment is usually moderate.
• Temperature in the workplace is typically moderate, though the ability to withstand seasonal cold and heat of the outdoors is necessary.

TRAVEL REQUIREMENTS:

• Travel up to 50% of the time weekly and at times over the weekend.

The Elmington Experience

We're creating a different kind of company at Elmington. We promise we will never be ordinary, which we hope you can see by this job description. There will be many days you simply aren't comfortable. You will be pushed to accomplish more than you ever thought possible. You will be challenged by your team leader and your peers to achieve more and to find better ways. With that said, we know Elmington is not for everyone. BUT, if you believe in yourself, enjoy a challenge and appreciate working with exceptional people, then Elmington could very well be the last company you ever work for.

Elmington is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Elmington makes hiring decisions based solely on qualifications, merit, and business needs at the time.