Operations Specialist

Yusen Logistics; Jacksonville (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401k with company match

Paid time off

Bonus plan

7 paid holidays

OT pay if applicable

Flexible Spending Accounts

Life and AD&D Insurance

Short & Long Term Disability

Tuition Assistance

Commuter Benefits

Job summary

Yusen Logistics (Americas) is seeking an Operations Specialist to execute Port Dray Service for Import and Export container moves. You will liaise via email and phone with customers, carriers, and terminals to ensure efficient operations and high service performance across assigned accounts.

The role requires 1–3 years in supply chain/logistics, HS diploma or GED, and strong Excel and communication skills. On-site role with competitive benefits and opportunities for process improvements.

Qualifications

• 1-3 years’ experience in supply chain / logistics / transportation roles or related functions.
• Strong Excel skills for data manipulation and reporting.
• Must have good customer service skills and communicate effectively with carriers and customers.

Responsibilities

• Execute daily operations plan in a team setting.
• Understand port drayage, port/rail operations, and related processes.
• Coordinate shipments with shippers, receivers, carriers, and terminals to meet timelines.
• Track shipments via phone, email, and systems to ensure on-time pickup and delivery.
• Identify delays, manage exceptions, and communicate issues promptly.
• Monitor service performance and adherence to daily/weekly plans.
• Audit freight bills with knowledge of tariffs and accessorials.
• Maintain up-to-date records in required systems and documentation.

Skills

Excel proficiency

Communication

Problem solving

Multitasking

Team collaboration

Education

HS Diploma or GED

Tools

Excel

Job description

Position Summary

The Operations Specialist executes the Port Dray Service product on Import and Export container moves through active email communication, data exchange and verbal instructions with the customer, motor carriers, marine terminals for the portfolio of accounts assigned. The position is responsible for ensuring efficient operations, service performance and delivering exceptional customer services in the assigned areas of operations.

Overview

Position Summary

The Operations Specialist executes the Port Dray Service product on Import and Export container moves through active email communication, data exchange and verbal instructions with the customer, motor carriers, marine terminals for the portfolio of accounts assigned. The position is responsible for ensuring efficient operations, service performance and delivering exceptional customer services in the assigned areas of operations.

Responsibilities

Essential Duties and Responsibilities

• Work in a team atmosphere to execute the daily operations plan
• Understand container port and rail drayage operations
• Knowledge of ocean carrier, NVOCC, CHB, and rail processes
• Communicate with shippers/receivers and coordinate shipment availability/delivery and potential impact to timeline
• Track shipments via phone, email, websites to ensure on time pick up and delivery
• Proactively manage delays and exceptions and escape as needed
• Understand drayage motor carrier service capabilities, tariffs, and accessorials to properly audit freight bills
• On-going communication to ensure high level of service delivery
• Monitor all shipments to ensure service performance against daily and weekly plan
• Update all required systems timely and accurately
• Demonstrate a concerted drive toward results and meeting operational KPIs as communicated by management.
• Is receptive to new ideas and different approaches to the work at hand. (change management)
• Ensure lowest cost operations to maintain and improve margin at all times
• Identify and communicate operational issues, escape as needed
• Demonstrate the value of Yusen through our continuous process improvement focus
• Waste audits to reduce muda
• Must have full understanding of Operations – and be able to speak in such technical terms with carriers and customers

Qualifications

• S. diploma or GED required
• 1-3 years’ experience in supply chain / logistics / transportation Account Management, Customer Service, Inside Sales/Sales Support, Operations, or related functions, required. Equivalent combination of education and experience may be considered.

Essential Job Functions

• Strong Excel skills for data manipulation and efficiency
• Develop SOP’s to achieve organizational goals; Understands teams strengths & weaknesses; Adapts operations to changing conditions and to strengthen customer relationships.
• Ability to identify and resolve problems in a timely manner; Gathers and analyzes information skillfully; Develop alternative solutions.
• Must possess excellent customer service skills with the ability to grasp extensive knowledge while dealing with a variety of people.
• Ability to organize and manage multiple priorities.
• Inspires the trust of other; Works with integrity and ethically; Upholds organizational values.

Ability to make timely decisions; Exhibits sound and accurate judgment.

The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.

Benefits

Yusen offers a generous Employee Benefits Package including:

• Medical, Dental, and Vision beginning the 1 st of the month following start date
• 401k with a company match
• Standard 10 days PTO
• Eligible for bonus plan
• 7 Paid Holidays
• Eligble for OT pay if applicable
• Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation , and much more

Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.

About Yusen Logistics (Americas)

Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.

www.yusen-logistics.com/

Yusen Logistics (Americas) Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state and local laws.

Los Angeles County Only

Yusen Logistics (Americas) Inc. will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Yusen Logistics (Americas) Inc. is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more...