Operations Specialist

International Rescue Committee; Iowa City (IA); On-site; USD 29,000 - 30,000; Full time

Job summary

The Operations Specialist at International Rescue Committee supports operational functions and provides related administrative support to maintain a compliant, well-functioning environment for staff, clients, and partners. This role requires strong organization, problem-solving, and initiative while working in a distributed, multicultural, fast-paced environment, reporting to the Executive Director.

Position involves office operations across two Iowa offices (Des Moines and Iowa City) with

Qualifications

• Strong organizational and time-management skills.
• Ability to follow established procedures and manage multiple tasks.
• Basic IT troubleshooting skills.
• Clear and professional communication skills.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Safety and Security (S&S) support day-to-day needs.
• IT support for management of IT and communications infrastructure.
• Order supplies, equipment, and coordinate servicing/repairs.
• Assist with office inventory and asset movement tracking.
• Coordinate vendor billing/invoices with Finance.
• Aid in office leases and workspace allocation; coordinate repairs with vendors.
• Plan and coordinate office events and meetings.

Skills

Organizational skills

Time management

Procedural compliance

IT troubleshooting

Communication skills

Education

Bachelor’s degree

Tools

Microsoft Office Suite

Job description

Job Overview:

The Operations Specialist supports operational functions and provides related administrative support, resulting in a well-functioning, compliant environment for staff, clients, and partners. This position requires strong organization, creative problem-solving, personal initiative, and working well in a distributed, multicultural, fast-paced environment. This position reports to the Executive Director.

Major Responsibilities:

Safety and Security (S&S) Support day-to-day S&S-related needs. Information Technology (IT) Support the management of IT and communications infrastructure management, including properly tracking and communicating hardware and software-related matters. Work with the HQ and Cluster level operational and/or IT staff to address internet or telecommunications service disruptions, collaborating closely with local internet and telecommunications service providers. Supply Chain Order supplies, equipment, etc. in accordance with supply chain and financial compliance guidelines and coordinate servicing and repairs as needed. Support office inventory including contribution-in-kind (CIK), day-to-day storage, tracking, and reporting of inventory and asset movement. Coordinate vendor billing/invoices in partnership with the Finance team. Facilities Management Support Executive Director on office equipment leases and coordinate repairs and improvements with vendors and property managers as needed. Aid in the allocation of workspaces and support related employee lifecycle needs such as building access. Support the smooth functioning of office infrastructure, including communications equipment and services. Assist with planning and coordinating office events and meetings. Other related duties as assigned.

Job Requirements:

Work Experience:

Minimum of 1 year of experience in administrative or operational support roles.

Demonstrated Skills and Competencies:

Strong organizational and time-management skills. Ability to follow established procedures and manage multiple tasks. Basic IT troubleshooting skills. Clear and professional communication skills. Proficiency in Microsoft Office Suite. Ability to work independently and collaboratively in a team environment. Commitment to IRC’s values of service, accountability, integrity, and quality.

Education:

Bachelor’s degree or equivalent combination of education and directly related experience.

Language Skills:

Fluency in English required.

Preferred experience & skills:

Prior experience coordinating volunteers or interns is preferred.

Working Environment:

Standard office working environment. Occasional evening and weekend work may be required. Supporting teams across two Iowa offices in Des Moines and Iowa City will require regular travel to one or other location, as determined by management and specific office need.

Compensation:

( $21.00 - $22.80 ). Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements

Equal Opportunity Employer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits:

We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

Benefits:

IRC offers a comprehensive and competitive benefits package. Highlights include 10 paid sick leave, 10 U.S. holidays, 20-25 generous paid time off based on role and tenure, medical insurance starting at $163/month, dental starting at $6.50/month, and vision starting at $5/month, flexible spending accounts (healthcare, dependent care, and commuter), a 403(b) retirement savings plan with employer match (immediate vesting) along with a non-elective employer contribution based on age and years of service (3-year vesting), disability and life insurance, and an Employee Assistance Program (EAP) offering confidential counseling and support services for employees and their families.

Equal Opportunity Employer:

IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law. The International Rescue Committee (IRC) helps people whose lives have been shattered by conflict and disaster to survive, recover and rebuild. We are trusted for our ability to reach people in the toughest places, put our clients at the center of everything we do, and - as an evidence-based organization - to relentlessly improve the impact we deliver for those we serve. If you’re ready to be part of a team that brings ingenuity, fortitude and optimism to making a lasting impact, we want to hear from you. The IRC Way, our code of conduct, is founded upon our core values of Integrity, Accountability, Service and Equality. These values unite IRC staff around the world and keep our programs firmly directed towards the well-being of our clients while meeting the expectations of our donors as responsible stewards of their resources.