Operations Specialist

Optimal Care; Grand Rapids (MI); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Mileage Reimbursement

PTO: 3+ weeks for FT

Medical, Dental, Vision Insurance

HSA/FSA options

401(k) with Employer Match

Life Insurance

Short Term Disability

Pet Insurance

Job summary

Optimal Care is seeking an Operations Specialist to support back-office operations, data reporting, and EMR workflows in Grand Rapids, MI. The role emphasizes working with dashboards, reports, and multiple software tools in a HIPAA-compliant environment.

The position requires strong communication, multitasking, and data-entry skills, with optional involvement in new software implementations and patient data entry processes. Office hours are standard, with full-time employment opportunities.

Qualifications

• Must have a high school diploma or GED.
• Strong verbal and written communication skills.
• Ability to multi-task effectively.
• Discreet with HIPAA and confidentiality.
• Strong problem-solving, organizational skills and attention to detail.
• Proficient in Microsoft Office Suite.
• Comfortable using digital hardware and software.

Responsibilities

• Accountable for processing report requests, analyzing data, and supporting operational processes.
• Adheres to procedures for daily office activities including accessing workflow, reports, and dashboards.
• Create, maintain, and analyze data to monitor operations and support management with reports.
• Participate in implementing new software and devices, if applicable.
• Support the Integration team and assist in patient data entry into EMR software, if applicable.
• Prepare, compile, and sort documents for data entry.
• Transcribe information into word processors, spreadsheets, and databases.
• Respond to information requests and access relevant files.
• Maintain accurate and organized filing systems.
• Provide back-up clerical support and routine office duties.

Skills

Communication

Multi-tasking

HIPAA & confidentiality

Problem solving

Microsoft Office

Digital literacy

Education

High school diploma or GED

Associates degree preferred

Job description

Key Responsibilities

The Operations Specialist is responsible for performing a wide range of operational processes including knowledge of a wide variety of software programs utilized throughout the company. The Operations Specialist will complete assigned projects of a wide range to support the Operations Manager. Must have an understanding and knowledge of software applications as well as procedures surrounding daily back-office activities including dashboards, management of reports, and is responsible for completion of activities related to the applicable EMRs utilized by all service lines.

In this role you will be responsible for:

• Accountable for processing report requests, analyzing data, processing of any required workflow requirements, and provide support for all operational processes when needed
• Adheres to procedures surrounding daily office activities including but not limited to accessing workflow, reports, dashboards, and supplying report findings to appropriate staff
• Performs a wide varies of duties related to maintaining, creating, and analyzing data to monitor operational processed and support management staff with report requests in the software systems
• Participate in the implementation of new software and devices, if applicable
• Support the Integration team and may actively participate in the transition of patient entry into the appropriate EMR software, if applicable
• Prepares, compiles, and sort documents for data entry
• Transcribes information, text, and data into the required applications, such as word processors, spreadsheets, and databases
• Responds to requests for information and access relevant files
• Maintain accurate and organized filing systems
• Provide back-up assistance for other clerical positions and perform routine office support duties

Required Qualifications

• High school diploma or GED
• Strong verbal and written communication skills
• Demonstrate ability to multi-task
• Discreet and maintain HIPAA and confidentiality
• Able to demonstrate problem solving skills, organizational skills, and attention to detail
• Proficient in Microsoft Office Suite
• Comfortable using digital hardware and software

Desired Qualifications

• Associates degree preferred
• 1 year experience working in a clerical setting preferred

Location

• Office Location: Grand Rapids, MI

Hours

• 8:00 AM – 5:00 PM, Monday through Friday

Pay Range

$21—$24 USD

How We Care for You

• Mileage Reimbursement
• Minimum of 3 Weeks Paid Time Off for Full Time
• Part Time/Per Diem also accrue Paid Time Off
• Medical, Dental, and Vision Insurance
• HSA and FSA options including Dependent Care
• Company paid Short Term Disability
• Company paid Life Insurance
• 401(k) with Employer Match
• Pet Insurance
• ID and Fraud Protection
• And more...

Optimal Care is where your dedication meets a rewarding career.

Top Work Places for 12 consecutive years, Great Places to Work certified for 6 consecutive years, and we believe that exceptional care starts with exceptional people. We're committed to supporting your professional growth, valuing your expertise, and creating an environment where you can do your best work every day.

As a clinician-owned and operated organization, we empower our team members to provide personalized, compassionate care to patients and families every day.

We are a leading provider of Physician Services, Home Health, and Hospice that encourages collaboration, innovation, and clinical excellence. From chronic disease management and rehabilitation to end-of-life care, our focus is on improving outcomes and enhancing quality of life.

We live a simple Mission: Serve Together, Provide Value, and Deliver Exceptional Quality Care.

Background Screening

Employment is contingent upon the successful completion of a background check. Screening is completed by a third-party administrator, the Michigan Long-Term Care Partnership, and is performed in compliance with the Fair Credit Report Act.

Reasonable Accommodations

We offer reasonable accommodations throughout the application process, interview stages, and during employment to ensure all team members can thrive. Please reach out to us if you would like to request a reasonable accommodation.

Equal Opportunity Employer

We believe an exceptional place to work begins with diverse perspectives. We are proud to be an equal-opportunity workplace that prohibits discrimination and harassment of any kind based on race, color, religion, sex, national origin, age, disability, or any other protected characteristic.