Operations Specialist

Verus-Bank-of-Commerc; Fort Collins (CO); Presencial; USD 48.000 - 72.000; Jornada completa

Descripción de la vacante

Verus Bank of Commerce is seeking an Operations Specialist to support deposit operations, customer account administration, and compliance tasks. You will help with account maintenance, research, and and regulatory reporting while delivering excellent service to customers.

The role also supports BSA/AML processes and internal audits. The ideal candidate demonstrates accuracy, initiative, and strong attention to detail, with the ability to work collaboratively across departments and manage

Formación

• High school diploma or equivalent required.
• Associate's degree in Business, Accounting, Finance, or related field preferred.
• 2–4 years of banking, deposit operations, compliance, or related experience preferred.
• Experience with account opening, deposit operations, and regulatory compliance preferred.

Responsabilidades

• Provide exceptional customer service by responding to inquiries accurately and professionally.
• Open and maintain deposit accounts (checking, savings, money market, CD) per policies.
• Process account maintenance and ensure accurate customer records and documentation.
• Assist with audits, examinations, and compliance reviews; maintain records.
• Backup to BSA/AML compliance tasks, monitor activity, file CTR/SAR as needed.
• Maintain knowledge of products, services, and internal controls.

Conocimientos

Customer service

Attention to detail

Operational knowledge

AML/BSA knowledge

Communication skills

Problem solving

Microsoft Office

Teamwork

Educación

High school diploma

Associate's degree in Business/Finance

Herramientas

Core banking systems

Bank operating systems

CRM software

Descripción del empleo

JOB TITLE: Operations Specialist
EMPLOYER: Verus Bank of Commerce
DEPARTMENT: Operations
REPORTS TO: Chief Operations Officer
EFFECTIVE DATE: November 3, 2026

POSITION SUMMARY

The Operations Specialist plays a critical role in supporting the operational, administrative, and compliance functions of Verus Bank of Commerce. This position is responsible for delivering exceptional customer service, administering deposit account products and services, maintaining accurate customer and account records, performing operational reviews and reconciliations, conducting account research, and assisting with internal audits and compliance activities.

The Operations Specialist serves as a key resource for deposit operations and customer account administration while ensuring adherence to bank policies, procedures, and regulatory requirements. This position also serves as a backup to the Bank Secrecy Act (BSA) Officer and may assist with BSA/AML compliance functions, including monitoring customer activity, preparing and filing Currency Transaction Reports (CTR), assisting with Suspicious Activity Reports (SAR), and supporting regulatory examinations and audits.

The successful candidate demonstrates professionalism, accuracy, initiative, strong attention to detail, and a commitment to providing exceptional service to both internal and external customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Customer Service and Account Administration

• Provide exceptional customer service by responding to inquiries regarding accounts, products, and services accurately, professionally, and in a timely manner.
• Open and maintain deposit account products, including checking, savings, money market, and certificate of deposit accounts, in accordance with bank policies and regulatory requirements.
• Process account maintenance requests and ensure the accuracy and completeness of customer information and documentation.
• Establish, maintain, and update customer records and account files.
• Assist customers with account closures, identifying customer needs and providing appropriate product or service alternatives when applicable.
• Resolve customer issues and research account discrepancies while maintaining a high level of customer satisfaction.
• Effectively identify customer needs and recommend appropriate banking solutions.

Deposit Operations

• Process customer transactions and account servicing activities accurately and efficiently.
• Review operational, exception, and balancing reports and investigate discrepancies as needed.
• Perform account and customer research requests and provide timely resolution.
• Complete operational certifications, reconciliations, and internal control procedures.
• Assist with audits, examinations, and compliance reviews.
• Prepare reports, correspondence, and operational documentation as required.
• Maintain thorough knowledge of the Bank's products, services, systems, and procedures.
• Ensure operational activities comply with established policies, procedures, and internal controls.

BSA/AML Compliance Support

• Serve as a backup to the BSA Officer and provide support for BSA/AML compliance functions.
• Assist in monitoring and reviewing customer activity for potential suspicious or unusual transactions.
• Prepare, review, and submit Currency Transaction Reports (CTR) as required by regulation.
• Assist with the preparation, review, and filing of Suspicious Activity Reports (SAR).
• Support Customer Identification Program (CIP), Customer Due Diligence (CDD), and Enhanced Due Diligence (EDD) procedures when applicable.
• Assist with regulatory examinations, audits, compliance reviews, and related reporting requirements.
• Maintain current knowledge of applicable BSA, AML, OFAC, and other regulatory requirements.

Teamwork and Professional Responsibilities

• Foster positive working relationships with customers, coworkers, and community partners.
• Collaborate effectively with all departments to support operational efficiency and organizational goals.
• Serve as a resource for coworkers by sharing knowledge and assisting with training or special projects as needed.
• Complete special assignments and projects within established timelines.
• Maintain confidentiality of customer, employee, and bank information.
• Demonstrate dependable attendance and punctuality.
• Present a professional image through appearance, conduct, and communication.
• Perform other duties and responsibilities as assigned.

QUALIFICATIONS

Education and Experience

• High school diploma or equivalent required.
• Associate's degree in Business, Accounting, Finance, or related field preferred.
• Two to four years of banking, deposit operations, compliance, customer service, or related experience preferred.
• Previous experience with account opening, deposit operations, and regulatory compliance is preferred.
• Experience working with core banking systems and operational software preferred.

Knowledge, Skills, and Abilities

• Strong knowledge of banking products, services, and operational procedures.
• Working knowledge of BSA, AML, OFAC, CIP, and related regulatory requirements preferred.
• Excellent customer service, interpersonal, verbal, and written communication skills.
• Strong organizational, analytical, and problem-solving abilities.
• Ability to prioritize multiple responsibilities and manage changing demands effectively.
• Demonstrated attention to detail and commitment to accuracy.
• Ability to independently research, analyze, and resolve issues.
• Proficiency in Microsoft Office applications and bank operating systems.
• Ability to maintain confidentiality and exercise sound judgment.
• Ability to work effectively both independently and as part of a team.
• Bilingual communication skills are a plus.

CORE COMPETENCIES

Customer Focus

Builds strong customer relationships through responsive, accurate, and professional service.

Accountability

Accepts responsibility for actions, follows through on commitments, and consistently delivers quality results.

Compliance and Risk Management

Understands and adheres to bank policies, procedures, and regulatory requirements while helping to identify and mitigate operational risk.

Problem Solving

Identifies issues, analyzes information, evaluates alternatives, and implements effective solutions.

Attention to Detail

Maintains a high level of accuracy and thoroughly reviews work to ensure quality and compliance.

Teamwork and Collaboration

Works cooperatively with others to achieve department and organizational goals.

Demonstrates flexibility and responsiveness in a changing business and regulatory environment.

Professionalism

Acts with integrity, confidentiality, respect, and professionalism in all interactions.

Communication

Communicates clearly and effectively with customers, coworkers, management, and external stakeholders.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

While performing the duties of this position, the employee is regularly required to:

• Use standard office equipment, including computers, telephones, printers, and related technology.
• Sit, stand, and walk throughout the workday.
• Utilize hand and finger dexterity for keyboarding and other office tasks.
• Read, review, and analyze reports, documentation, and electronic information.
• Communicate effectively through speaking and hearing.
• Occasionally lift, carry, push, or move items weighing up to 50 pounds.

The work environment is primarily an office setting with moderate noise levels typical of a banking environment.

DISCLAIMER

The statements contained in this job description are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications required.

Verus Bank of Commerce reserves the right to modify, add, or remove job duties and responsibilities as business needs dictate. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.