Operations Specialist

Disney Cruise Line - The Walt Disney Company; Burbank (CA); On-site; Confidential; Full time

Job summary

The Disney Music Group in Burbank is seeking a detail‑minded operations professional to manage physical manufacturing orders and vendor relationships. You will price out products, track inventory, and ensure timely delivery from print to depot.

Work closely with internal DMG teams and external vendors to keep art and audio assets aligned with schedules. A strong Excel and analytical mindset is essential in this fast‑paced environment.

Qualifications

• 2+ years of experience in operations, preferably in music.
• Ability to map out and understand downstream effects of decisions.
• Ability to review processes regularly and suggest improvements.
• Works great under pressure and dealing with large volume and pressing timelines.
• Strong technical aptitude essential; knowledge of advanced Excel, and database structures preferred.
• Efficient, excellent time-management skills; this is a FAST-PACED environment.
• Good interpersonal skills; very customer service focused.
• Attention to detail, problem solving, analytical skills and accuracy is critical.
• Responsive, inquisitive, thorough and patient.
• Strong work ethic.
• Bachelor’s degree preferred.

Responsibilities

• Physical manufacturing process management (Invoicing, print and finished good ordering, relationship management with vendors and internal teams)
• Research assignments (Physical product catalog analysis)
• Cross team physical and digital production coverage (Cover additional operational tasks as needed, dependent heavily upon workload across the team)

Skills

Operations experience

Attention to detail

Time management

Customer service mindset

Education

Bachelor’s degree

Tools

Excel

Databases (SQL/DBMS)

Job description

Department/Group Overview:

The Disney Music Group (DMG) is the music hub for TWDC, encompassing all aspects of music commercialization and marketing: recorded music (Walt Disney Records and Hollywood Records), Disney Music Publishing, and Disney Concerts. DMG distributes music both physically and digitally and licenses music throughout the world in various forms of media including television, print, gaming, and consumer products.

Job Summary:

• Process new release and catalog physical manufacturing orders; including print and finished good product. Seeing this process through from initial pricing through delivery to the depot.
• Work closely with vendors to maintain efficient workflows, effectively solve any issues and to ensure product workability and timelines of final manufacturing order delivery.
• Work closely with internal DMG teams to make sure all art and audio assets make it to the vendors in accordance with specific timelines.
• Price out all physical products using established pricing from each vendor, with an ability to apply problem solving and analysis when pricing out more complex products.
• Regularly monitor inventory management reports to address inventory clean up, inventory pricing and any misreporting, working directly with the Manager to have corrections addressed.
• Process vendor invoices, keeping in communication with vendors when we are notified that an invoice has not been paid or other issues arise
• Provide project updates in weekly meetings to various stakeholders and teams.
• Manage outside vendor set up with various Disney segments
• Ad hoc research assignments dealing with different databases and different forms of research, utilizing analytical skills and the ability to recall knowledge from previous projects
• Manage importation of products created internationally to be sold domestically
• Analyze all physical catalog and key inventory, while working with other internal DMG teams to make sure stock is at expected levels
• Cross train in digital production operations, learning to schedule digital audio and video.
• Take on special assignments and projects as needed and help with general department requests as they come.

Responsibilities and Duties of the Role:

• Physical manufacturing process management (Invoicing, print and finished good ordering, relationship management with vendors and internal teams)
• Research assignments (Physical product catalog analysis)
• Cross team physical and digital production coverage (Cover additional operational tasks as needed, dependent heavily upon workload across the team)

Required Education, Experience/Skills/Training:

• 2+ years of experience in operations, preferably in music
• Ability to map out and understand downstream effects of decisions
• Ability to review processes regularly and suggest improvements
• Works great under pressure and dealing with large volume and pressing timelines
• Strong technical aptitude essential; knowledge of advanced Excel, and database structures preferred
• Efficient, excellent time-management skills; this is a FAST-PACED environment
• Good interpersonal skills; very customer service focused
• Attention to detail, problem solving, analytical skills and accuracy is critical
• Responsive, inquisitive, thorough and patient
• Strong work ethic
• Bachelor’s degree preferred

The hiring range for this position in Burbank, CA is $61,800 - $79,800 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.