Operations Specialist

Essential Credit Union; Baton Rouge (LA); On-site; USD 32,000 - 48,000; Full time

Job summary

Essential Credit Union in Baton Rouge, LA seeks an Administrative Services Specialist to support departments by handling legal requests, filing claims, and processing charged-off loans. The role requires team collaboration, accurate record-keeping, and adaptability in a changing environment.

The ideal candidate has a High School Diploma, at least three years' experience in a financial institution, and strong MS Office skills.

Qualifications

• Strong written and verbal communication skills.
• Ability to present information and provide training.
• Experience handling confidential information with discretion.

Responsibilities

• Assist staff by performing administrative tasks to fulfill legal requests.
• Close uncollectable accounts and file related claims with appropriate partners.
• Respond to legal requests such as tax levies, subpoenas, warrants, and garnishments.
• Maintain Record Retention guidelines per Federal Regulations.

Skills

Written communication

Oral communication

Training delivery

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

Responsible for assisting staff by performing various administrative task to aid the department in fulfilling legal requests, closing uncollectable accounts, filing insurance/collections claims, processing charged-off loans, and requesting cancellation refunds related to credit union products. Must work as a team player with a positive attitude, ability to multi-task and is comfortable in a changing environment.

Duties and Responsibilities:

• Conducts account closures for negative shares according to credit union procedure and reports information to ChexSystems.
• Timely file all claims deriving from a repossessed vehicle or uncollectable loan with the appropriate partner.
• Responds to legal requests such as tax levies, subpoenas, warrants, and garnishments.
• Responsible for adhering to and maintaining Record Retention guidelines in accordance with Federal Regulations.
• Accurately update change of address request as received.
• Prepares document packages for legal and subpoena requests.
• Processes monthly charge-offs upon approval.
• Serves as Mortgage liaison as needed with Member First Mortgage and the CLO.
• Assists other personnel and staff as needed.
• Keeps supervisor informed of area activities and of any significant problems or concerns.
• Maintains written procedures for the position.
• Effective verbal and written skills.
• Attend meetings and training as required.
• Ensures work area is clean, secure, and well maintained at all times.
• Keeps up to date on all policy changes and revisions.
• Ensures Bank Secrecy Act, Consumer Identification Policy, and OFAC policies are followed.
• Maintains and projects Essential FCU’s professional reputation and privacy of account information.

NOTE: THE LIST OF ESSENTIAL FUNCTIONS IS NOT EXHAUSTIVE. IT MAY BE SUPPLEMENTED AS NECESSARY FROM TIME TO TIME.

Major Accountabilities:

• Timely file claims as necessary.
• Respond to legal requests timely and accurately.
• Ensure negative share task are completed accurately and timely on a monthly basis.
• Use of critical judgment in day-to-day situations and problems within established guidelines.

Job Specification:

• High School Diploma

Training Requirements:

• Maintain knowledge of Microsoft Office Products (word processing, spreadsheets and presentation software).
• Use of desktop and laptop computers.
• Knowledge of the core system and its ancillary software programs.

Work Experience

Experience working in a financial institution with a minimum of three years is required.

Skills, Abilities, and Knowledge:

• Effective written and oral communication skills
• Ability to present information through presentations and provide training

Physical Requirements

Perform primarily sedentary work on computer or laptop for an average of 8 hours per day. Must be capable of climbing/descending stairs in emergency situations. Must be able to operate routine office equipment including telephone, copier, facsimile and calculator. Must be able to work extended hours whenever required or requested by management. Must by capable of regular, reliable and timely attendance.

Other Requirements

Must be able to perform job functions with supervision and work effectively either on own or as part of a team. Must be able to read and carry out various instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on confidential matters.