Operations Specialist

Jobtailor; Arizona; On-site; USD 55,000 - 75,000; Full time

Job summary

Jobtailor is seeking an experienced Client Support Specialist to provide high-quality phone support to WealthAG advisors across specialized teams and their end-clients in a fast-paced financial services environment.

In this on-site role, you will handle inquiries such as account notifications, cash management, RMD outreach, document signing and unsolicited trades, while coordinating rollovers and transfers (ACAT) with accuracy.

Qualifications

• Active Series 7 and Series 66 (or equivalent), or ability to obtain within 180 days.
• Ability to work onsite in Fort Mill, SC, Tempe, AZ, or Austin, TX.
• 1+ year direct client-facing experience in financial services.

Responsibilities

• Deliver high-quality phone support to WealthAG advisors across different specialized teams and their end-clients.
• Handle inquiries including account notifications, cash management, RMD outreach, Rep ID updates, annual review scheduling, issue resolution, signing documents and placing unsolicited trades.
• Prepare and submit new account documentation, ensuring all materials are complete for processing.
• Coordinate and track rollovers and transfers (manual and ACAT) to ensure timely completion.
• Identify client needs and refer clients seeking financial guidance to advisors.
• Maintain operational excellence through ongoing training on policies, procedures, platforms, and service best practices.

Skills

Series 7

Series 66

Client-facing

ACAT transfers

Tools

ACAT system

Job description

Responsibilities

• Deliver high‑quality phone support to WealthAG advisors across different specialized teams and their end‑clients
• Handle inquiries including account notifications, cash management, RMD outreach, Rep ID updates, annual review scheduling, issue resolution, signing documents and placing unsolicited trades
• Prepare and submit new account documentation, ensuring all materials are complete for processing
• Coordinate and track rollovers and transfers (manual and ACAT) to ensure timely completion
• Identify client needs and refer clients seeking financial guidance to advisors
• Maintain operational excellence through ongoing training on policies, procedures, platforms, and service best practices

Requirements

• Active Series 7 and Series 66 (or equivalent), or ability to obtain required licenses within 180 days
• Ability to work onsite in Fort Mill, SC, Tempe, AZ, or Austin, TX
• 1+ year direct client‑facing experience in financial services, ideally in a service or advisory support role