Operations Solutions Analyst

Remote Jobs; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A dynamic staffing agency is seeking a candidate with 4+ years of mortgage industry experience to facilitate the bridge between business and technology needs. The role involves gathering technical requirements, developing user stories, and overseeing communication between teams. Candidates should be proficient in Microsoft Office and familiar with JIRA. This position offers a competitive salary and comprehensive benefits in a transparent and supportive culture.

Benefits

Competitive salary

Comprehensive benefits

Career advancement opportunities

Qualifications

• 4+ years of experience in the mortgage industry.
• Knowledge of agency guidelines and workflows.
• Proficient in Microsoft Office suite.

Responsibilities

• Collaborate with specialists to gather technical requirements.
• Convert business requests into detailed user stories.
• Facilitate communication between stakeholders and technology teams.

Skills

Experience in the mortgage industry

Proficiency in Microsoft Office suite

Experience with Encompass LOS

Knowledge of mortgage workflows

Familiarity with JIRA

Job description

Why Consider This Opportunity

• Competitive salary up to $80,000
• Comprehensive benefits: medical, dental, vision, 401K, short‑term disability, wellness programs
• Fast‑growing industry with career advancement potential
• Supportive, transparent culture that values employee engagement
• Key role in bridging business and technology needs

Job Responsibilities

• Collaborate with specialists to gather technical requirements for projects and business needs
• Convert business requests into detailed user stories for technology teams
• Develop and document user stories in JIRA, including QA testing criteria
• Facilitate communication between stakeholders and technology teams to ensure understanding and alignment
• Oversee customer support initiatives and ensure stakeholder satisfaction

Qualifications

• 4+ years of experience in the mortgage industry
• Experience with Encompass LOS
• Familiarity with JIRA is a plus
• Knowledge of mortgage workflows and agency guidelines
• Proficient in Microsoft Office suite (Word, Excel, Outlook)

Preferred Qualifications

• Experience in compliance and disclosure requirements
• Strong conflict management and negotiation skills
• Excellent prioritization, organization, and time management abilities

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