Operations Site Lead

Accenture; Maryland; On-site; USD 111,000 - 209,000; Full time

Job summary

Accenture Federal Services seeks an Operations Site Lead to own all on-site activities and manage personnel at the assigned location. You will oversee onboarding, badging, and site administration, serving as primary contact for personnel issues and coordinating with HR and leadership.

Monday–Friday, onsite, with after-hours emergencies and on-call rotation. The role requires 5 years of site-operations experience in a government-facing environment and strong organizational skills to ensure

Qualifications

• 5 years experience owning site-level operations and personnel administration in a government/customer-facing environment.
• Experience with personnel onboarding/off-boarding processes, including facility access and badging coordination.
• Experience handling personnel issues and coordinating with HR/leadership on resolution.
• Strong organizational skills to manage staffing, coverage, and compliance across a full site.

Responsibilities

• Serve as the single point of accountability for all on-site activities and personnel at the assigned site.
• Own the personnel lifecycle for site staff: onboarding, in-processing, badging/access coordination, and roll-off/out-processing.
• Assist incoming personnel with badge requests, facility access, and required site in-processing steps.
• Serve as the primary point of contact for personnel issues arising at the site and coordinate resolution with leadership/HR.
• Support the Supervisor and SME Supervisor roles at the site, ensuring shift operations and workstream execution.

Skills

Site operations

Personnel administration

Onboarding

Badging coordination

HR liaison

Job description

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people.Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.

Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.

Join us to drive positive, lasting change that moves missions and the government forward!

AFS is seeking an Operations Site Lead to own all on-site activities and manage all personnel at their assigned location, serving as the single point of accountability for site operations, facilities coordination, and personnel administration. The Operations Site Lead ensures the site is staffed, secure, and operating smoothly, and is the primary point of contact for site-level personnel matters from onboarding through roll-off. They oversee the Supervisor and SME Supervisor roles at the site, ensuring shift operations and workstream execution run effectively, while owning the administrative and personnel functions that sit above day-to-day shift management.

The Site Lead reports directly to the Program Lead and is the escalation point for site-level issues that cannot be resolved by the Supervisor or SME Supervisor. The Site Lead is distinct from the Supervisor and SME Supervisor roles in scope: those roles own shift-level and workstream-level execution, while the Site Lead owns the site itself; its personnel lifecycle, facilities/access, and overall operational posture. The SME provides Site Lead coverage as needed during absences or gaps.

Work Schedule Monday–Friday, 8-hour shift. Participation in on-call rotation, which spans weekends and holidays. After-hours coverage for site-level emergencies. Work is performed onsite with access to specified workspace.

The Work:

• Serve as the single point of accountability for all on-site activities and personnel at the assigned site.
• Own the personnel lifecycle for site staff: onboarding, in-processing, badging/access coordination, and roll-off/out-processing.
• Assist incoming personnel with badge requests, facility access, and required site in-processing steps.
• Serve as the primary point of contact for personnel issues arising at the site (conduct, attendance, conflicts) and coordinate resolution with leadership/HR as needed.
• Support the Supervisor and SME Supervisor roles at the site, ensuring shift operations and workstream execution are running effectively.
• Serve as the site-level escalation point for issues that exceed Supervisor or SME Supervisor authority.
• Coordinate site facilities, physical security, and access management with relevant site/facility points of contact.
• Maintain overall situational awareness of site staffing levels, coverage, and readiness; coordinate with Supervisors on coverage gaps.
• Report site status, staffing, risks, and personnel matters to the Program Lead.
• Coordinate with the customer site POCs on site-level administrative and operational matters.
• Ensure site compliance with program, customer, and facility security requirements.
• Maintain site documentation: rosters, access logs, onboarding/roll-off records, and site-specific procedures.

Here’s what you need:

• 5 years experience owning site-level operations and personnel administration in a government/customer-facing environment.
• Experience with personnel onboarding/off-boarding processes, including facility access and badging coordination.
• Experience handling personnel issues and coordinating with HR/leadership on resolution.
• Strong organizational skills to manage staffing, coverage, and compliance across a full site.

Bonus points if you have:

• Prior experience as a site or facility lead on a similar cleared government program.
• Familiarity with facility security/access control processes for cleared environments.
• Experience directly managing or overseeing operational personnel.
• Relevant certifications in security management, facility operations, or personnel administration.

Security Clearance:

• Must have an active TS/SCI clearance with Polygraph
• Must have a valid US Passport

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland . The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. (https://www.accenture.com/us-en/careers/your-future-rewards-benefits) We accept applications on an on-going basis and there is no fixed deadline to apply.

The pay range for the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland is:

$110,500—$209,300 USD

What We Believe

As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of theAccenture Federal Services Equal Opportunity Policy Statement. (https://afscommunities.force.com/careers/s/equal-opportunity-annual-policy)

Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an Affir

Requesting An Accommodation

Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you are being considered for employment opportunities with Accenture Federal Services andneed anaccommodation for a disability or religious observanceduring the interview process or for the job you are interviewing for, please speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here (https://www.accenture.com/us-en/careers/life-at-accenture/e-verify-legal-notices) for additional important information.