Operations Services Lead (Teller Supervisor)

First Citizens; Prosperity (SC); On-site; USD 52,000 - 78,000; Full time

Job summary

First Citizens Bank is seeking an Operations Services Lead at our Prosperity, SC branch to support the sales and service manager in branch operations. You will process teller transactions, educate customers on bank tools, and refer opportunities to partners.

The role emphasizes customer service, adaptability, teamwork, and effective communication, with a focus on maintaining operational soundness and regulating compliance.

Qualifications

• Bachelor's Degree or equivalent in Financial Services/Business preferred.
• 2 years' experience in financial services, customer service, bank operations or branch operations management.
• Preferred: management or supervisory experience, banking/teller experience, cash handling, in-person service.

Responsibilities

• Foster partnerships that deliver value for customers, pros/colleagues; identify sales or referral opportunities.
• Ensure compliance with regulations, policies, and risk controls in daily operations.
• Complete required training by deadlines and maintain operational efficiency.
• Perform general office management duties to support branch operations.
• Accountability for deposits responsibilities and transaction accuracy within the team.

Skills

Financial literacy

Retail banking products and services

Operations management

Training others

Branch banking operations

Written and verbal communication

Banking regulations & compliance

Customer service

Education

Bachelor's Degree

High School Diploma or GED + 2 years experience

Job description

Overview

Are you a people person? Be a First Citizens person. Join our branch team and make a difference.

As an Operations Services Lead at First Citizens Bank, you will be responsible for supporting the branch sales or service manager in the operational management of the branch. Processes teller transactions and other customer service requests. Facilitates customer awareness and education of bank capabilities, tools and resources. Responsible for identifying and referring sales opportunities to the appropriate bank partner. This position supports the sales efforts of a branch team.

A successful candidate will demonstrate:

Customer Service Skills: Demonstrates professionalism and empathy in customer interactions

Adaptability: Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team

Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships

Flexibility: Capable of handling multiple demands and can readily shift priorities to support direct reports in daily tasks

Influence: Capable of building rapport with different personalities to drive positive results

Agility: Able to process information and move quickly through problem resolution

Communication Skills – Interpersonal: Comfortable and confident with proactively engaging in conversation with different audiences

Management Skills: Capable of managing and developing members on a team to ensure operational soundness

Responsibilities & Qualifications

Duties & Responsibilities:

Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.

Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.

Position Specific Skills

Financial literacy

Knowledge of retail banking products and services

Operations management

Training Others

Branch Banking Operations

Communication (Written and Verbal)

Banking Regulations & Compliance

Customer service skills

Qualifications:

Minimum Required Education and Experience:

Bachelor's Degree

- OR -

High School Diploma or GED/Equivalent and 2 years' experience in Financial services, customer service, bank operations, or branch operations management

Preferred Area of Experience: Management or supervisory experience, banking, teller / teller management experience, cash handling, and in-person customer service

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.