Operations Service Technician I

Lumos; Greensboro (NC); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid Time Off

401K plan

Health Savings Account (HSA) / FSAs

Life and disability insurance (100%)

Employee Assistance Program (EAP)

Lumos Fiber Internet discounts

T-Mobile discounts

Job summary

Lumos is seeking an Operations Service Technician I to install, test, and maintain fiber services for homes and businesses. You’ll handle provisioning, testing, and troubleshooting of GPON/PON, routers, and related equipment, and install cross-connects at cabinets.

This is a hybrid role with dispatches to customer sites per daily schedule. Ideal candidates have 0+ years of experience, a high school diploma, and a valid driver’s license.

Qualifications

• High School Diploma or equivalent required.
• 0+ years of related experience.
• Valid, fully unencumbered Driver’s License required.
• Must reside within 30 minutes of the normal reporting location.
• Experience interacting directly with customers to troubleshoot and resolve issues.
• Experience using MS Office Suite.

Responsibilities

• Installs & troubleshoots basic Voice, Data, and Video services on fiber networks.
• Data entry tasks: updating trouble tickets, processing orders, provisioning systems & equipment.
• Provisions & configures Wi-Fi: SSID, Guest Network, firewall options.
• Troubleshoots and resolves wireless connectivity issues.
• Installs and troubleshoots customer on-premise equipment (routers, switches, gateways).
• Installs and troubleshoot circuits (Voice, Broadband).
• Participates in departmental & cross-functional projects.
• Training components: Technician I training (non-inclusive).

Skills

Customer service

MS Office

Data entry

Troubleshooting

Driving

Communication

Education

High School Diploma

Tools

GPON

Routers

Switches

DSL equipment

ONTs

Job description

Lumos is looking for an Operations Service Technician I to bring the future of connectivity to our customers. In this role, you'll be responsible for installing, testing, and maintaining services and equipment in homes and businesses. Technicians set up fiber facilities, including Multi-Ports, and remove company-owned ONTs as needed. You will handle provisioning, testing, maintenance, and troubleshooting of GPON/PON, routers, switches, DSL equipment, and more. Additionally, you’ll install cross-connects at cross-connect and LCC cabinets for fiber circuits. Working onsite with customers and in collaboration with our Service Operations Center (SOC), you’ll play a key role in ensuring seamless connectivity.

***Hybrid Position - dispatches to customer sites in accordance with daily schedule.***

Why Lumos:

Lumos is transforming the future of connectivity by building one of the nation's fastest-growing 100% Fiber Optic networks. Through T-Fiber, our joint venture with T-Mobile, we're working toward a shared goal of connecting 12 to 15 million homes by 2030 while expanding access to reliable, high-speed internet in the communities we serve.

Here, you'll find more than a job, you'll have the opportunity to make an impact, take ownership of your work, and help shape how we grow. We move quickly, collaborate across teams, and believe the best ideas come from people who are curious, solutions-oriented, and ready to build what's next.

What You'll Do:

• Installs & troubleshoots basic Voice, Data, and Video services on fiber networks.
• Perform data entry tasks on computers: updating trouble tickets, processing orders, completing timesheets, provisioning systems & equipment, and updating internet service.
• Provisions & configures Wi-Fi: SSID settings, Guest Network Access & wireless firewall options.
• Troubleshoots and resolves wireless connectivity issues.
• Installs and troubleshoots customer on-premise equipment (e.g., residential gateways, routers, switches, security systems, and station wiring).
• Installs and troubleshoot circuits (e.g., Voice, Broadband).
• Performs other duties as assigned, including departmental & cross-functional projects.
• Training Components – Technician I (Non-Inclusive):
  • Training may include Zhone, SmartRG, AirTies, cabling and testing, Light Level Meter operation, and other relevant training as deemed necessary.

What You'll Bring:

• 0+ years of related experience.
• High School Diploma or equivalent required.
• Valid, fully unencumbered Driver’s License required.
• Must reside within 30 minutes of the normal reporting location, including home-based work locations.
• Experience interacting directly with customers to troubleshoot and resolve issues.
• Experience using MS Office Suite.
• Available for various schedules, including weekends, holidays, overtime, and on-call duties as needed.

What Makes You a Great Fit:

• Fiber or Telecom industry experience preferred.
• Strong verbal and written communication skills.
• Safe driving record.
• Ability to understand and use technical documentation.
• Detail-Oriented and Quality-Driven: Committed to accuracy and thoroughness, proactively seeks and applies feedback for continuous improvement, and consistently monitors work to uphold and enhance quality standards.

Physical Requirements:

• Ability to climb utility poles (where applicable) and work at heights.
• Utilize handle extension and stepladders as required.
• Ability to work in attics, crawl spaces, and confined areas.
• Capable of lifting and transporting 50 lbs. over a distance of 50 feet.
• Near-constant use of sight, speech, hearing, comprehension, and reasoning.

Our commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow.

We have:

• Comprehensive health, dental, and vision coverage.
• Competitive compensation packages, including bonus options for eligible positions.
• Paid Time Off & Paid Holidays.
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
• 100% employer-paid life and disability insurance.
• Employee Assistance Program (EAP) with access to professional support for life’s challenges.
• 401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
• Wellness program offering education and cash incentives for gym attendance and nutrition programs.
• Discounts on Lumos Fiber Internet for employees who live in our service areas.
• Discounts on T-Mobile wireless service and select features for lines.

Applicant Eligibility Notice:
Applicants must be at least eighteen (18) years of age at the time of application.

At Lumos we recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. We have a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We will provide reasonable accommodation to qualified individualswith disabilities or based on a sincerely held religious belief, in accordance with applicable laws.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Lumos’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.