Operations/Service Manager II

Burlington Coat Factory of TX, Inc.; Rockford (IL); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) plan

Paid time off

Job summary

Burlington Stores, Inc. is seeking an Operations Service Manager in Rockford, IL to lead Customer Service and Cashier teams, drive policy compliance, and safeguard assets.

You will guide daily store operations, including receiving, scheduling, and inventory accuracy, while partnering with district leadership to optimize staffing and project execution. The role emphasizes strong team leadership, process discipline, and the ability to manage multiple tasks in a fast-paced environment, with travel

Qualifications

• 3+ years of Retail Management or Store Operations experience in a large retail environment.
• Experience leading store teams and ensuring adherence to company policies and standards.
• Ability to coordinate with District/Regional management and support staffing, training, and succession planning.

Responsibilities

• Lead Customer Service and Cashier teams, ensuring policy compliance and smooth customer flow.
• Oversee receiving and inventory accuracy, including transfers, debits, damages, and chargebacks.
• Act as Manager on Duty (MOD) and support the Store Manager in staffing, sourcing, and training.
• Communicate effectively with District and Regional teams to drive results.

Skills

Leadership

Store operations

Scheduling software

Flexibility

Travel readiness

Tools

Scheduling software

Reporting software

Job description

Position Overview

Are you a proven leader with a strong drive to succeed? Do you work well in a process-driven environment where organization and efficiency are critical to success? Are you an expert multitasker who would thrive in a high-energy environment? If so, then this might be the right opportunity for you!

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you’ll be one of the leaders of the store team, participating in managing the overall operations of the store. You will serve as a role model for store associates, demonstrating and reinforcing the company’s Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results.

Day in the Life

Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures. Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers. Manage the overall execution of operations and receiving SOPS. Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory. Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store. Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning. Assist in the management of other store operations areas as needed. Communicate effectively with the District and Regional Management teams.

Requirements

You’ll Come With 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization. Must be able to work a flexible schedule; including early mornings, nights, weekends, and holidays as required. Ability to lift and move boxes weighing up to 40 lbs. Experience utilizing scheduling and reporting computer software. Travel may be required from time to time.

Benefits

• Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance.
• Full time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan.
• Competitive wage, flexible hours, and an associate discount.

Compensation Range

Compensation Range: $23.20 - $30.95

About Burlington

For over half a century, Burlington have been delivering value to our customers, associates and our communities. With our every day low prices on top brand name merchandise for the entire family and home, combined with our dedication to our thousands of associates nationwide and our ability to make an impact in the communities where we live and work, Burlington is proud to be an award-winning off-price retailer.

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.

Visit BurlingtonStores.Jobs for a full listing of our available jobs.