Operations/Service Manager II

Burlington; Forestville (MD); On-site; USD 33,000 - 45,000; Full time

Benefits offered by this job

Associate discount

Medical, dental & vision coverage

Life and disability insurance

Paid time off

401(k) plan

Job summary

Burlington is seeking an Operations Service Manager in Forestville, MD to lead store operations and customer service teams. You will coach Cashiers and Supervisors, oversee receiving and inventory processes, and drive business results in a fast-paced, process-driven store environment.

You will work with a high-energy team, ensuring professionalism and adherence to company policies, while supporting staffing, training, and coordination with district management.

Qualifications

• 3+ years of Retail Management or Store Operations in a large multi-unit setting.
• Experience using scheduling and reporting software.
• Ability to lift and move boxes up to 40 lbs.
• Flexible schedule including mornings, nights, weekends, and holidays.

Responsibilities

• Lead the Customer Service and Cashier teams, ensuring policy compliance and proper cash handling.
• Guide Customer Service Supervisors to meet service expectations and smooth register flow.
• Oversee overall operations execution and receiving SOPs.
• Manage the receiving process (transfers, debits, damages, chargebacks) and maintain inventory accuracy.
• Act as Manager on Duty and drive store results.
• Support Store Manager with staffing, sourcing, interviewing, training, and succession planning.
• Communicate with District and Regional Management teams.

Skills

Retail management

Scheduling software

Reporting software

Job description

Position Overview

Are you a proven leader with a strong drive to succeed?

Do you work well in a process-driven environment where organization and efficiency are critical to success?

Are you an expert multitasker who would thrive in a high-energy environment?

If so, then this might be the right opportunity for you!

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you’ll be one of the leaders of the store team, participating in managing the overall operations of the store. You will serve as a role model for store associates, demonstrating and reinforcing the company’s Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results. You’ll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our associates are delivering excellent customer service and the highest degree of professionalism.

A Day in the Life

• Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.
• Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers.
• Manage the overall execution of operations and receiving SOPS.
• Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory.
• Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store.
• Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.
• Assist in the management of other store operations areas as needed.
• Communicate effectively with the District and Regional Management teams.

You’ll Come With

• 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization
• Must be able to work a flexible schedule; including early mornings, nights, weekends, and holidays as required.
• Ability to lift and move boxes weighing up to 40 lbs.
• Experience utilizing scheduling and reporting computer software.
• Travel may be required from time to time.

Come join our team. You’re going to like it here!

You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance. Full time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us.

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Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Compensation Range: $24.15 - $33.35