Operations/Service Manager II

Burlington Coat Factory of TX, LP; Cypress (CA); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Job summary

Burlington Stores, Inc. is seeking an Operations Service Manager to lead Customer Service and Cashier teams, drive store operations, and develop a high-performing staff.

You will act as Manager on Duty and support ongoing staffing, training, and process improvements to ensure exceptional service and operational excellence. The role requires 3+ years in retail management, flexibility in scheduling, and the ability to handle physical tasks and inventory processes.

Qualifications

• 3+ years of retail management or store operations experience in a multi-unit retail setting.
• Flexible schedule including mornings, nights, weekends and holidays.
• Ability to lift and move boxes up to 40 lbs and operate in a fast-paced environment.

Responsibilities

• Lead Customer Service and Cashier teams to ensure policy compliance and accurate cash handling.
• Guide Customer Service Supervisors to meet service expectations and smooth register flow.
• Oversee full operations and Receiving SOPs, including inventory accuracy and transfers.
• Act as Manager on Duty, modeling leadership and driving store results.
• Support Store Manager with staffing, interviewing, training and succession planning.
• Communicate effectively with District and Regional Management teams.

Skills

Retail management

Team leadership

Operations management

Tools

Scheduling software

Reporting software

Job description

Position Overview

Are you a proven leader with a strong drive to succeed? Do you work well in a process-driven environment where organization and efficiency are critical to success? Are you an expert multitasker who would thrive in a high-energy environment? If so, then this might be the right opportunity for you! As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you’ll be one of the leaders of the store team, participating in managing the overall operations of the store. You will serve as a role model for store associates, demonstrating and reinforcing the company’s Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results. You’ll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our associates are delivering excellent customer service and the highest degree of professionalism.

Day in the Life

• Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.
• Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers.
• Manage the overall execution of operations and receiving SOPS.
• Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory.
• Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store.
• Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.
• Assist in the management of other store operations areas as needed.
• Communicate effectively with the District and Regional Management teams.

Qualifications

• Come With 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization.
• Must be able to work a flexible schedule; including early mornings, nights, weekends, and holidays as required.
• Ability to lift and move boxes weighing up to 40 lbs.
• Experience utilizing scheduling and reporting computer software.
• Travel may be required from time to time.

Additional Information

You will enjoy a competitive wage, flexible hours, and an associate discount.

Benefits

• Medical, dental and vision coverage including life and disability insurance.
• Full time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan.
• Training and development opportunities so our associates can grow with us.
• Associate discount.

Culture

Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day.

For over half a century, Burlington have been delivering value to our customers, associates and our communities. With our every day low prices on top brand name merchandise for the entire family and home, combined with our dedication to our thousands of associates nationwide and our ability to make an impact in the communities where we live and work, Burlington is proud to be an award-winning off-price retailer.

Equal Opportunity

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.

Compensation

Compensation Range: $22.10 - $29.45