Operations Service Manager (Bluestar Refreshment Services) - Fremont, CA

Compass Group USA; Fremont (CA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Canteen, a part of Compass Group USA, seeks an Operations Service Manager in Fremont, CA to lead branch operations, drivers, and fleet efficiency. You will collaborate with service leaders to ensure safe, productive conditions while delivering exceptional service to clients and associates.

The role emphasizes strong leadership, customer focus, and operational excellence in a dynamic environment with a bonus opportunity and growth potential.

Qualifications

• Bachelor’s degree and 3+ years of related experience.
• Strong leadership, customer service, and communications skills.
• Experience managing drivers, warehouse ops, and safety standards.

Responsibilities

• Oversee branch daily operations and drive efficiency.
• Lead route drivers with staffing and safety training.
• Act as fleet champion with KPIs on sustainability, finance, safety.
• Manage associate care center and policy adherence.
• Know equipment, fleet, and tech used for routes and warehouse.
• Prepare reports for leadership and associates.

Skills

Team leadership

Customer service

Fleet management

Safety procedures

Warehouse operations

Reporting

Education

Bachelor’s degree (B.A.)

Tools

Fleet software

Job description

Operations Service Manager (Bluestar Refreshment Services) - Fremont, CA

Other Forms of Compensation:Yearly Bonus Opportunity

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.

Come grow with us. We are Canteen.

Job Summary:

The Operations Service Manager for Bluestar Refreshment Services will ensure that the branch operations run efficiently and according to all standard operating procedures. You’ll play an important role in ensuring our drivers, warehouse associates, service technicians and associate care center teams are supported and led at the highest level.

The ideal candidate should have a strong background in leading teams, customer service, fleet management, safety and warehouse operations. This role is internal facing and is a part of a highly functioning team, working closely with the Customer Service Managers and other key branch leaders to ensure that our associates can work in a positive and safe working environment where their needs are met.

Essential Duties & Key Responsibilities

• On-site at branch daily, working with internal associates and branch leadership to drive efficient operations
• Leads the team of route drivers, ensuring we maintain appropriate staffing levels with safe, well- trained drivers to meet the needs of our clients
• Serves as the branch’s fleet champion, ensuring key performance metrics in sustainability, finance, and safety are met or exceeded
• Leads the associate care center, ensuring the appropriate leader is in place to connect with drivers, and daily tasks are completed according to Canteen/Blue Star Refreshment Services policy
• Knowledge of all equipment, fleet and technology used by team to run effective routes and operate an efficient warehouse
• Skilled in preparing reports to be used in presentations to associates or leadership

Preferred Qualifications

• Must be highly organized, possess strong written and verbal communication skills, adaptable to change and thrive in a dynamic environment, while maintaining a positive and patient attitude
• Bilingual (English/Spanish) skills are preferred to support a diverse client & employee base
• Work independently as well as collaboratively in a team environment
• Assertive, yet capable of building and maintaining effective relationships
• High attention to detail and exceptional work quality

Education and/or Experience

Bachelor’s degree (B. A.); 3+ years’ related experience and training; or equivalent combination of education and experience

Language Skills

Ability to read and interpret safety rules, operating and maintenance instructions and procedure manuals. Needs to be able to write routine and correspondence Ability to speak clearly and effectively before groups of associates and/or customers is required

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. The ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Canteen is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

Associates at Canteen are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.