Operations Sales Manager

Serenity Healthcare; Layton (UT); On-site; USD 90,000 - 110,000; Full time

Job summary

Serenity is seeking a seasoned location leader to run a high-volume service center in Layton, UT. You’ll own day-to-day operations, staffing, workflow, and service quality while driving revenue through the location’s sales targets.

You’ll coach the team to meet KPIs, manage guest interactions with professionalism, and convert opportunities into results. The role offers a strong compensation package with a $100,000 base salary plus bonus, plus solid benefits.

Qualifications

• Minimum 10+ years of leadership experience overseeing operations and sales.
• Proven track record of meeting and exceeding sales targets.
• Demonstrated accountability to KPIs with data-driven decisions.
• Experience in hospitality, upscale retail, or premium service operations is a plus.
• Experience giving direct performance feedback.
• Experience analyzing content related to user engagement or site traffic.

Responsibilities

• Own the full day-to-day operation of a high-volume service location — staffing, workflow, floor presence, and output quality.
• Drive sales performance across the location, holding yourself and your team accountable to clearly defined revenue targets and KPIs.
• Set the performance standard for your team and hold it consistently through coaching, feedback, and structured accountability.
• Ensure every member interaction is efficient, professional, and reflects Serenity's level of service — while identifying and converting sales opportunities.
• Track location KPIs — sales volume, conversion rates, efficiency, and quality scores — and use that data to make real operational and commercial decisions.
• Identify underperformance early and address it directly, with clarity and follow-through.

Skills

Leadership

Sales leadership

KPI management

Accountability

Job description

Location: Layton, UT

Employment Type: Full-Time

Compensation: $100,000 + bonus

What You'll Be Responsible For

• Own the full day-to-day operation of a high-volume service location — staffing, workflow, floor presence, and output quality
• Drive sales performance across the location, holding yourself and your team accountable to clearly defined revenue targets and KPIs
• Set the performance standard for your team and hold it consistently through coaching, feedback, and structured accountability
• Ensure every member interaction is efficient, professional, and reflects the level of service Serenity is known for — while identifying and converting sales opportunities
• Track location KPIs — sales volume, conversion rates, efficiency, and quality scores — and use that data to make real operational and commercial decisions
• Identify underperformance early and address it directly, with clarity and follow-through

What We're Looking For

• 10+ years of leadership experience with a demonstrated blend of operations management and sales — you've run the floor and owned a number
• A proven track record of meeting and exceeding sales targets with the results to back it up
• Demonstrated accountability to KPIs — you've managed them, reported on them, and made decisions based on them
• Background in hospitality, upscale retail, or premium service operations is a strong advantage — if you've run a location where member experience and revenue performance drove every decision, you already know what this job feels like
• You've had direct performance conversations and have the outcomes to show for them
• You've looked at content that refers to user engagement or increasing traffic on corporate website .
• You don't wait to be told something is off — you see it, own it, and fix it

Compensation & Benefits

• $100,000+ annually plus bonus incentives
• 90% employer-paid medical, dental, and vision coverage
• 401(k) retirement plan
• 10 PTO days to start, 15 after year one + 10 paid holidays

About Serenity

Serenity is a technology-driven company that delivers advanced, evidence-based solutions for members looking for better outcomes. We run elevated, high-standard service locations and we take the quality of that experience seriously at every level. The people who lead our locations set the tone for everything — and we look for leaders who understand that hitting the number and raising the standard are the same job. If you've built your career running operations where cutting corners wasn't an option and missing targets wasn't acceptable, you'll be at home here.

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.