OPERATIONS REVIEW SPECIALIST - 60070429

State of Florida; Tallahassee (FL); On-site; USD 55,000 - 65,000; Full time

Job summary

State of Florida, Children and Families is seeking an Operations Review Specialist to oversee statewide service operations, performance reviews, and policy implementation across in-home and out-of-home care.

The role requires strong analytical skills, data-driven decision making, and the ability to coordinate across Regions and partner agencies. Bachelor's in social work or related field and 5 years’ case management experience are required.

Qualifications

• Bachelor’s degree or higher in social work or related area required.
• At least 5 years’ experience working as a case manager.
• Active full Child Welfare Certification through the Florida Certification Board; CWCM preferred.

Responsibilities

• Develop and apply the policies, procedures, and programs governing the agency.
• Read, understand, apply complicated and detailed regulations, and policy directives.
• Apply the laws, rules, and regulations governing federal and state program intake and the administration of this program.
• Establish and maintain cooperative working relationships with community stakeholders.
• Prepare, clear, concise, and accurate records and reports.

Skills

Analytical skills

Communication skills

Teamwork / collaboration

Policy implementation

Education

Bachelor's degree in social work or related field

Tools

Florida Safe Families Network (FSFN)

Microsoft Word

Microsoft Excel

Job description

Requisition No: 880653

Agency: Children and Families

Working Title: OPERATIONS REVIEW SPECIALIST - 60070429

Pay Plan: Career Service

Position Number: 60070429

Salary: $55-65K

Posting Closing Date: 10/23/2026

Total Compensation Estimator Tool

Description

This is a highly responsible position requiring extensive knowledge of Florida’s child welfare system and programs. The incumbent must have the analytical skills to address complex systemic problems and to formulate recommendations for an effective solution of these problems.

Serve at the direction of the Statewide Policy Director to support statewide ongoing service operations, special projects, and implementation activities across the in-home and out-of-home care continuum.

Exhibit advanced expertise associated with in-home and out-of-home care case management practice and policy, coordinating the planning, development, and implementation of related statewide initiatives and serving as lead for CCWIS system enhancements related to case management.

Maintain and update operating policies related to in-home and out-of-home care case management services, ensuring alignment with federal and state laws, rules, and best practice standards.

Evaluate long- and short-term goals to determine effectiveness and identify any additional needs.

Provide technical assistance to Regions, CBC Lead Agencies, and case management organizations as needed or identified through quality assurance reviews to strengthen consistency and service quality regarding in-home and out-of-home care case management.

Conduct data analysis and prepare reports and other performance reviews on in-home and out-of-home care case management, and statewide service trends.

Support legislative and policy activities—such as bill analyses, legislative budget requests, and responses to media or legislative inquiries associated with in-home and out-of-home care case management.

Serves as a liaison with federal, state, and local agencies and partner organizations to promote coordination, collaboration, and alignment of child welfare initiatives.

Coordinates the development and promulgation of Florida Administrative Code and other regulatory guidance in response to legislative and policy changes.

Additional responsibilities include supporting special projects, preparing strategic and operational documents, and completing assigned deliverables related to child safety and ongoing services.

Requirements

This position requires knowledge of the child welfare system along with related Florida Statutes, Administrative Code and Operating Procedures. Knowledge of compiling, organizing, and analyzing data. Ability to evaluate the quality of service to clients and evaluate programs. Ability to communicate effectively both verbally and in writing. Ability to establish effective working relationships and work as a team member.

Essential Job Functions

• Develop and apply the policies, procedures, and programs governing the agency.
• Read, understand, apply complicated and detailed regulations, and policy directives.
• Apply the laws, rules, and regulations governing federal and state program intake and the administration of this program.
• Establish and maintain cooperative working relationships with community stakeholders.
• Prepare, clear, concise, and accurate records and reports.

Educational Requirements

Bachelor’s degree or higher in social work or related area of study from an accredited college or university required.

Work Experience Requirements

At minimum, 5 years’ experience working as case manager. Active full Child Welfare Certification through the Florida Certification Board. CWCM preferred

Software Proficiency

Florida Safe Families Network (FSFN)

Microsoft Word

Microsoft Excel

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE.

Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.