OPERATIONS REVIEW SPECIALIST - 60062144

State of Florida; Bonifay (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

The State of Florida is seeking an experienced administrator to support the Child Protective Investigations program in the Northwest Region. This highly responsible role provides advanced consultation, technical assistance and quality improvement functions.

You will conduct on-site visits, review files and analyze CPI data to drive continuous improvement, coordinate training, ensure compliance with policies, and serve as a liaison for deaf or hard-of-hearing accommodations and ADA-related

Qualifications

• This is a highly responsible administrative and professional position.
• Provides advanced consultation and quality improvement functions for the Child Protective Investigations program.

Responsibilities

• Conduct on-site visits, file reviews and evaluation of statistical reports for CPI quality improvement.
• Provide technical assistance and consultation to CPI management and direct service staff.
• Coordinate or conduct programmatic procedural training related to CPI operations.
• Review CPI data, prepare daily backlog and weekly KPI reports, and support corrective actions.

Job description

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The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:887088

Agency: Children and Families

Position Number:60062144

Salary: To Be Determined According to Agency Policy

** ANTICIPATED VACANCY **
This is a highly responsible administrative and professional position in the Northwest Region providing advanced consultation, technical assistance and quality improvement functions for the Child Protective Investigations program.
Participate in the Quality Improvement process by conducting on-site visits, file reviews and evaluation of statistical reports for continuous quality improvement of Child Protective Investigations.
Provide technical assistance and consultation to management and direct service staff on Child Protective Investigations. Ensure compliance with statewide policies, procedures, guidelines, and legislation.
Participate as a team member in area of statewide meetings and conference calls regarding initiatives relevant to Protective Investigations.
Coordinate or conduct programmatic procedural training relative to closed Protective Investigations
Ongoing review of the FPSS/CSA system as it relates to risk assessment, case recording of investigative finding and documentation of procedural requirements, time frames and service provision/referral. Uses on-line reports to monitor activity and develop corrective action as necessary.
Attend CPI case review staffing's on an as needed basis per CPT or CPT/CPIS request.
Review and analyze Child Protective Investigation data on a regular basis; prepare and disseminate daily backlog report and weekly leaderboard on CPI key indicators.
Assist operations in Tier I reviews and preparing summary report and tracking responses if additional actions are needed.
Participate in quarterly CPI reviews with QM unit and follow-up on any corrective action recommended.
Serve as Program office staff person to participate in Red Flag/High Risk Reviews as requested by operations, maintain tracking log and follow-up as needed on areas identified of concern which may be identified in the staffing/review process. Train new staff on district process and procedures for Red Flag/High Risk reviews.
This position will serve as the official Single Point of Contact, which is designated to coordinate the provision of auxiliary aids and services to the deaf or hard of hearing. The position will be responsible for the following:
1.Collect data on the effectiveness and appropriateness of the auxiliary aid or service provided and the performance of the interpreter provided on the Customer Feedback Form.
2.Keep records of the appropriate auxiliary aides and services on the Auxiliary Aide/Services Record as each service is provided.
3.Complete Self-Assessment Tool to evaluate DCF's operational performance in providing appropriate auxiliary aids and services to deaf or hard of hearing persons and to identify methods to improve the provision of such auxiliary aids and services.
4.Assist designated DCF Personnel with any concerns, grievances or complaints raised by deaf or hard of hearing Customers or Companions regarding effective communication as soon as reasonably possible, with a goal of resolving all matters raised while the Customer and/or Companion is in a DCF Direct Service Facility.
Communicate with ADA/Section 504 Coordinators concerning services to deaf or hard-of- hearing Customers or Companions and summaries of these meetings shall be provided to the Independent Consultant; Manage service records and report the data and any resource and/or training needs to the designated ADA/Section 504 Coordinator (Civil Rights Officer).

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.

Location:

BONIFAY, FL, US, 32425 CRAWFORDVILLE, FL, US, 32327 CRESTVIEW, FL, US, 32539 DEFUNIAK SPRINGS, FL, US, 32435 PANAMA CITY, FL, US, 32404 PENSACOLA, FL, US, 32502

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.