Operations/Retail Manager

Creature Comforts Pet Resort; New York (NY); On-site; USD 2,893,000 - 3,444,000; Full time

Benefits offered by this job

Flexible Schedule

Employee Discount on Services and Ret

401K

PTO

Job summary

Creature Comforts Pet Resort in the United States is seeking an Operations/Practice Manager for a large-volume, full-time leadership role. You will lead a diverse team, supervise daily operations across boarding, grooming, training, and client service, ensure high standards, and manage staff development and payroll-related duties.

The successful candidate will have 3+ years in a managerial role, 2-year business/Accounting or animal science degree, strong customer service skills, and a commitment

Qualifications

• Education: 2-year degree (4-year preferred) in Business/Accounting or Zoological/Animal Science.
• Experience: 3+ years in a Manager/Operations Manager role leading 5+ staff.
• Strong track record in staff management and customer service; pet care experience preferred.

Responsibilities

• Lead staff hiring, training, coaching and scheduling with payroll cost in mind.
• Oversee all facility operations: boarding, daycare, grooming, training, and safety.
• Assist day-to-day accounting: client accounts, payroll reports, daily deposits reconciliation.
• Participate in animal care tasks when needed and maintain cleanliness.

Skills

Staff management

Leadership

Customer service

Scheduling

Coaching

Team building

Education

2-year degree in Business/Accounting or Zoological/Animal Science

Job description

MUST LOVE ALL PETS LARGE AND SMALL!!

Creature Comforts is looking to hire a Operations/Practice Manager, the position is a Full Time Leadership role. If you have the love and the passion for working and playing with dogs, are success driven, enjoy coaching and build a winning team, while meeting and exceeding business metrics. But also a little drool and some doggy hair doesn't phase you in the least- this could be the job for you!

The Operations/Practice Manager is tasked with leading our team and operating our large volume pet care facility. The PM/OM reports directly to the General Manger as well as the Owner of the business and is accountable for all day-to-day operations, client satisfaction, staff management, fiscal accountability and ensuring that all processes and systems are being followed. The PM is the first point of contact for all operations, and is also accountable for meeting established customer service standards focusing on both internal and external customers.

Creature Comforts is a multi-location, high volume facility with various services (Grooming, Boarding, Training) and communal playtime. The business is looking for a strong PM with solid experience and ability to run the operation independently. This is an exciting opportunity for a skilled manager who enjoys business building, program implementation, staff development and creating exceptional customer experiences.

Principal Responsibilities include; (this is a short version of the more comprehensive duties):

Staff Management:

The Operations/Practice Manager is responsible for employee hiring, firing, coaching, performance monitoring and team building along with scheduling and assuring proper coverage with fiscal consideration to payroll cost.

Operations:

The Operations/Practice Manager is responsible for all facility operations (boarding, daycare, grooming, training and add-on services); safety of dogs, staff and clients. Ensuring that established, high quality, customer service standards are consistently met and exceeded; handling customer complaints to ensure positive outcomes. Responsible for ensuring high cleanliness & sanitation standards are met, maintenance needs addressed and supply inventories monitored.

Accounting Functions:

The Operations/Practice Manager will assist in the day to day accounting functions of the business. The PM is primarily responsible for client account review and related functions. Generating payroll reports, payroll, reconciliation of daily deposits and software.

Hands on Additional Responsibilities:

The Operations/Practice Manager is expected to participate in all areas of direct animal care when needed. Including but not limited to assisting administering medication, feeding, occasionally walking dogs for potty breaks, and various cleaning tasks such as dishes, animal rooms and runs, kitchens etc.

Must be Available to work Weekends and Holidays

Must have open availability morning, afternoon and evenings

Must be to be on your feet for 8+hr a day, able to lift 50+lbs

Must be able and willing to walk dogs that are 90+ Pounds or 2 dogs at the same time

Benefits:

• Flexible Schedule
• Employee Discount on Services and Retail
• 401K
• PTO

Experience is Required:

Successful candidate will have the following (Minimum) required qualifications:

Education: Min of 2 year degree (4 year preferred) in Business /Accounting or Zoological/Animal Science

Experience: Min 3 years in a Manager, Operations Manager position (leadership position managing at least a group of 5 people) with a strong track record of successful staff management, including hiring, firing, training & support. Strong track record of customer service and client satisfaction. Pet care facility experience highly preferred, but not required if other skill sets exceptionally well suited

Professional references will be requested

Pay is based on experience and starts at $21.00-$25.00 per/hr.

Job Types: Full-time