Operations Research Coordinator

Finch Brands; Philadelphia (Philadelphia County); On-site; USD 40,000 - 60,000; Full time

Job summary

Finch Brands is seeking a Research Operations Coordinator to support the Community Insights Team with market research logistics and project coordination. This junior role offers hands-on experience across diverse projects and exposure to real-world research, operations, and client-facing coordination.

The ideal candidate has 0–1 years of experience, a growing interest in business/management and operations, and proficiency in Outlook and Excel to manipulate data and format reports.

Qualifications

• 0–1 year of experience required; internships or entry-level roles are acceptable.
• Interest in Business/Management, Operations, Communications, Project Management, or Market Research.
• Proficiency with Outlook and MS Excel, including data manipulation and basic formulas.

Responsibilities

• Respond to and troubleshoot basic respondent inquiries and triage incoming issues.
• Recruit and schedule online qualitative interviews/focus groups.
• Program and perform QA checks for research instruments and deliverables.
• Manage respondents and data quality in the research platform.
• Support account teams in logistics and management for new Finch communities.

Skills

Outlook

MS Excel

Project Management

Market Research Interest

Job description

The Research Operations Coordinator plays a key role in supporting the Community Insights Team by managing market research logistics and project coordination. This position is well-suited for those looking to get hands‑on experience in market research, project management, and operational excellence.

As an integral junior team member, the coordinator will gain exposure to a wide range of real-world research projects across diverse industries, with opportunities to broaden their skills and take on greater responsibilities over time.

Main responsibilities:

• Responding to and troubleshooting basic respondent inquiries and triage incoming issues
• Recruiting/scheduling for online qualitative interviews/focus groups
• Programming and leading quality assurance checks (QA) for research instruments and deliverables
• Managing respondents and data quality in our research platform
• Supporting account teams in driving logistics and management tied to kicking off new Finch communities when relevant

Required Experience & Skills

• 0-1 years of experience is required, but ideal candidate will come with some history of applied business skills (via internship and/or entry level role)
• Candidates will ideally have experience and interest in Business/Management, Operations, Communications, Project Management, or Market Research.
• Proficiency in Outlook and MS Excel- including data manipulation, formulas, lookups, and formatting.

Required Candidate Attributes

• Organized & attentive to detail, with an eye for catching errors & mistakes
• Strong time management, with the ability to prioritize needs across multiple priorities at once
• Exceptional communication skills, with the ability to write clearly and concisely
• Process-oriented – motivated to create, refine, and follow repeatable systems to support research operations at scale
• Willingness to learn/manage new tools or platforms
• Customer service-oriented, leading with empathy and professionalism when engaging with internal team members and research respondents

Nice-to-Have Additional Skills or Experience

• Experience in market research
• Recruitment: knowledge of sample management and panel quality
• Survey programming
• Quality assurance
• Experience in project management and/or vendor management
• Prior experience supporting online communities or panels

Company Description

Finch Brands is a real-world brand consultancy. We exist to help brands win when it matters most. We do this by blending insight, intuition, and creativity to shape brand strategy and drive people to action.

Founded in 1998 by pioneering minds instrumental in the ascent of David’s Bridal and IKEA, the Finch Brands team has extensive experience building, running and growing successful brands. Along with years of agency service, this includes important tenures at Campbell Soup, Kimberly-Clark, Urban Outfitters, Target, and more.