Operations Project Manager

The Look Company - North America; Seattle (WA); Hybrid; USD 70,000 - 90,000; Full time

Job summary

A global visual engagement solutions firm is seeking an Operations Project Manager to support operational requirements for the FIFA World Cup 2026. This full-time role may be remote or hybrid, requiring proven experience in event operations, supply chain management, and excellent communication skills. Candidates must be detail-oriented and proactive, with the ability to thrive in high-pressure environments. Responsibilities include coordinating workflows, supporting production planning, and managing operational tasks. The position offers a chance to grow with an innovative company.

Qualifications

• Proven experience managing large-scale event operations.
• Strong operations management skills, with experience in scheduling.
• Excellent communication abilities; fluent in English (written & spoken).

Responsibilities

• Assist project leads in documenting scope requirements.
• Coordinate with procurement and logistics teams.
• Track and update project timelines and deliverables.

Skills

Event operations management

Supply chain management

Communication skills

Stakeholder management

Adaptability

Leadership

Tools

MS Office

Google Suite

Project Management software

Job description

Overview

The Look Company specializes in providing world-class visual engagement solutions for sport, retail, and commercial clients around the globe. We are a high-energy, fast-paced organization that thrives on innovation, collaboration, and results. As we continue to grow, we are looking for a driven individual to help lead our production efforts and support our expanding operations.

At The Look Company, we value creativity, teamwork, and a can-do spirit. With offices in Canada, USA, Europe and the Middle East, we offer the chance to grow with a global company that rewards initiative, supports professional development, and fosters a culture of belonging and excellence.

Position Overview: Full-time, contract (July 2026)

This position may be based in-office or remote, with travel required. Applicants must have valid working rights in Canada and/or the United States.

We are seeking a detail-oriented and proactive Operations Project Manager to support the planning and delivery of operational requirements for the FIFA World Cup 2026. Working under the guidance of the Project Director, Operations, this role helps coordinate day‑to‑day operational workflows, track deliverables, support production planning, and ensure smooth execution across multiple project streams.

This role is ideal for someone who thrives in structured project environments, enjoys problem-solving, and is eager to grow within a major global event program. This includes assisting planning and management ofdressing & signage production, labour, equipment, warehousing, logistics & distribution, procurement, budget, quality control, sustainability and project workflows.

Role Responsibilities

Strategic Planning, Scope & Delivery

• Assist project stream leads in gathering and documenting scope requirements, including materials, quantities, timelines, and technical considerations.
• Take scope requirements, work through any gaps and unknowns and help coordinate with internal workflows and external workflows
• Coordinate with procurement, logistics, and supply chain teams to ensure timely information flow and accurate tracking of orders and deliveries
• Support the creation and maintenance of production milestone trackers, deadline schedules, and workflow documentation
• Contingency planning across various operational needs
• Assist in preparing work plans, schedules, estimates, and resource plans.
• Manage project specific operational requirements, including but not limited to accreditation, access management, catering, waste management etc.
• Support change control processes by documenting requests, impacts, and approvals.
• Help prepare operational inputs for budget submissions and cost tracking.
• Work closely with internal departments to ensure level of service maintained to deliver project successfully

Operational Coordination

• Support day‑to‑day operational requirements such as accreditation, access management, catering coordination, waste management, and other venue‑specific needs.
• Track and update project timelines, deliverables, and dependencies.
• Coordinate with internal departments (production, creative, logistics, installation) to ensure alignment and readiness.
• Assist with contingency planning by maintaining scenario plans and readiness checklists.

Governance

• Assist in the development and implementation of health and safety protocols & documentation
• Support risk and issue management by updating logs, documenting mitigation actions, and escalating concerns to the Project Director.
• Identify opportunities or improvements both internally and externally
• Assist with quality assurance checks on scope, installation readiness, and delivery accuracy.
• Prepare regular reporting updates (daily/weekly progress, risks, issues, budget notes, close‑out documentation).
• Ensure clear, timely and appropriate generation, collection, distribution, storage, retrieval, and ultimate disposition of project information.
• Assist to maintain project budget, including tracking actuals to forecast and any reporting required
• Detailed and organized document management and storage
• Support the development and refinement of internal workflows, templates, and best practices.

Client & Stakeholder Management

• Support the Project Director in communication with clients, partners, and stakeholders. Travel to site and to meet with clients and other stakeholders if required
• Identify, resolve and communicate changes, impacts, risks & issues to partners, client and other stakeholders.
• Ensures project is being delivered to client expectations
• Ensure all communications are professional, timely, and aligned with project expectations.

Team & Culture

• Support a collaborative, solutions oriented environment across the project team.
• Uphold The Look Company’s values and contribute to a positive team culture.
• Represent the company professionally with clients, partners, and vendors.
• Model exemplary behavior and lead by example
• Perform other duties as assigned.

Qualifications & Experience

• Proven experience managing large‑scale event operations, preferably in sports, major events, or complex multi‑venue programs.
• Proven Experience in supply chain management, warehousing & distribution, print production, hardware fabrication and/or installation
• Experience and knowledge in health & safety regulations
• Strong operations management skills, with experience in scheduling, reporting, and cross‑functional coordination.
• Excellent communication, negotiation, and stakeholder‑management skills.
• Experience with risk, issue, and change management processes.
• Familiarity with FIFA, Olympic, or other global event standards is an asset.
• Experienced with MS Office, Google Suite and/ or equivalent Project Management software
• Ability to travel as required.
• Leadership and team coordination
• Attention to detail and quality assurance
• Adaptability and resilience
• Ability to prioritize and execute
• Strategic planning with hands‑on execution
• Ability to work with all types of different nationalities with varying English comprehension levels without bias or prejudice
• Excellent communication abilities; fluent in English (written & spoken).Other languages desirable (French, Spanish).
• Model exemplary behavior and lead by example.

Working Conditions

• Fast‑paced, high‑pressure environment typical of major international events
• Extended hours, including evenings and weekends, during peak periods. Additional hours are considered part of the role’s operational responsibilities and are not subject to overtime compensation.
• On‑site presence required throughout installation, event time, and de‑rig
• Fixed‑term role aligned to the tournament delivery schedule
• Requires resilience, adaptability, and a strong commitment to operational excellence
• Must have full working rights within Canada or the USA.

We believe a diverse workforce makes a different. We are an Equal Opportunity Employer. We appreciate the interest of all applicants, however, only those selected for an interview will be contacted.