Operations & Programs Coordinator for Small Biz Centers

Youngstown State University; Youngstown (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

Youngstown State University is seeking an organized administrative coordinator to support the Ohio SBDC, Export Assistance Network, and APEX Accelerators, handling client inquiries, events, and grant administration. You will manage communications, coordinate with campus partners, maintain records, and oversee social media marketing and scheduling.

The role involves data reporting and assisting with budgets and travel using Concur.

Qualifications

• Bachelor’s degree or higher, or an associate degree with two years related and/or equivalent experience.
• Excellent client service and communication skills.
• Experience with budgeting, contracts, reports, and grant management.
• Strong data management and office coordination abilities.

Responsibilities

• Manages and coordinates incoming client communications, including phone calls and inquiries.
• Serves as the primary contact for client service matters and routing to staff.
• Coordinates administrative operations and social media marketing for events and programming.
• Assists leadership with grant management, contracts, and travel-related processes.
• Provides administrative support to programs, including supplies, signage, and scheduling.
• Interacts with campus departments such as facilities, IT, travel, procurement, and payroll.
• Coordinates and serves as program manager for internship and graduate assistant opportunities.
• Maintains social media posts and updates the department website.
• Gathers data and prepares reports for supervisory review.

Skills

Client communication

Office management

Data entry

Project management

Team collaboration

Education

Bachelor's degree

Associate degree + experience

High school diploma or GED

Tools

Banner System

Concur

Eventbrite

Constant Contact

Center IC (CIC) system

Job description

Youngstown State University is seeking an organized administrative coordinator to support the Ohio SBDC, Export Assistance Network, and APEX Accelerators, handling client inquiries, events, and grant administration. You will manage communications, coordinate with campus partners, maintain records, and oversee social media marketing and scheduling.

The role involves data reporting and assisting with budgets and travel using Concur.