Operations Professional- Scottsdale, AZ

Tiffany & Co; Scottsdale, Northern (AZ, KY); Hybrid; USD 40,000 - 54,000; Full time

Job summary

Tiffany & Co. in Scottsdale is seeking an Operations Professional to deliver the Tiffany Experience through meticulous back-of-house operations and inventory control.

You will partner with store leadership on initiatives that support the team and drive sales while maintaining the highest service standards. You will act as a key holder on duty, coordinating order fulfillment, client service activities, and may open/close the store.

Qualifications

• 2–3 years of retail operations experience.
• Strong analytical skills.
• Proficient in Microsoft Word and Excel.
• Ability to work nights, weekends, and holidays.

Responsibilities

• Lead back of house operations in a Tiffany store.
• Provide excellent client service and support sales goals.
• Be a key holder acting as manager on duty when unavailable, including coordinating orders and inventory.
• Support store operations to achieve monthly, quarterly, and annual sales targets.
• Collect customer data to build new and existing relationships.

Skills

Retail operations

Merchandising

Client service

Administration

Shipping

Microsoft Word

Microsoft Excel

Analytical skills

Flexible hours

Education

College/university degree

Graduate Gemologist (GIA coursework)

Tools

Gemology knowledge

Inventory management tools

Job description

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past whiledreaming of our future.

Overview:

At Tiffany, our employees honor every special moment in our customer's lives and every unique gift that commemorates their milestones. This differentiating factor, known as the Tiffany Experience (Creating Connections, Providing Personalized Experiences and Honoring the Tiffany Legacy) is never compromised…. and it never will be!

We are currently recruiting for anOperations Professional to continue to deliver the Tiffany Experience to each customer.

As an Operations Professional you will:

• Take the lead by performing all back of house operations in a Tiffany store.
• Provide excellent client service and partners with store leadership on key initiatives which supports the team and drives sales goals.
• Be a key holder who acts as a manager on duty when a manager is unavailable. (Duties include coordinating order fulfillment, managing inventory, coordinating client service activities, and may open and close the store)

Operational Excellence:

• Provide exceptional operational support to drive sales and service.
• Complete daily tasks such as order fulfillment, shipping, receiving and replenishment, cleaning jewelry, transferring merchandise, taking in jewelry repairs, and cleaning merchandise, following company operational policies and procedures.
• Ensure compliance with all internal control procedures and maintain inventory accuracy. Partner and communicate effectively with Sales Professionals, Management, and clients to respond and follow up to requests quickly and accurately.
• Support Company operations efficiency objectives by ensuring all activities improve productivity and by providing feedback on process changes through appropriate channels. Assist management in coordinating work and mentor team members to improve performance when acting as manager on duty.
• Takes the lead, partnering with the operations professional to ensure operational excellence in all tasks.
• Deepen the relationship with our clients to drive lifetime loyalty and spend.
• Carry out operations and sales support functions to support the store in consistently achieving or exceeding monthly, quarterly, and annual store sales plan.
• Collect customer data during interactions to cultivate new and existing customers.
• Drive business through key product pillars.

Service:

• Elevate in store experience by consistently delivering memorable moments. Demonstrate passion as a Tiffany brand ambassador, providing the Tiffany Touch during every client interaction.
• Demonstrate Client Experience Behaviors identified within the NPS program.
• Implement standard processes by optimizing hospitality and store amenities to create unique experiences and act on NPS scores and client feedback.
• Resolve client and employee concerns applying judgment and detailed knowledge of policy, procedure, and practice.

EXPERIENCE

Required

• 2-3 years of prior retail experience in retail operations with comprehensive knowledge of merchandising, client service, administration, and shipping.
• Strong Analytical skills.
• Proficient in Microsoft Word and Excel.
• Ability to work retail store hours as necessary, including nights, weekends, and holidays.
• Organized and detail oriented.
• Flexibility to perform different tasks based on day-to-day business needs.
• Authorization to work in the United States or in the country where the position is based.

Desired Qualifications:

• A college/university degree.
• Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work.

Job Info

• Job Identification 59467
• Job Category Retail
• Posting Date 08/21/2026, 08:02 PM
• Locations Scottsdale Retail