Operations Processor- Payment research

U.S. Bank; Fargo (ND); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance

Disability insurance

Parental leave

401(k) retirement plan

Paid vacation

Up to 11 paid holidays

Adoption assistance

Sick and Safe Leave

Job summary

U.S. Bank is seeking a team member for the Payment Research department to support a broad range of payment research activities, including missing payments, transfers, errors, and credit balance refunds. The role is hybrid, with three days per week at the U.S.

Bank location and flexibility on other days. The ideal candidate has a high school diploma or equivalent with 4–5+ years in operations services, strong analytical skills, and the ability to work across multiple agency systems while

Qualifications

• High school diploma or equivalent.
• 4–5+ years of operations services related work experience.
• Experience conducting payment research on incoming transactions from federal agencies.
• Ability to investigate and resolve payment discrepancies and issues.
• Process credit balance refunds (typically via check) for overpayments.
• Partner with internal relationship managers and external agency contacts.
• Navigate varying systems and processes across different agencies.
• Independently manage assigned accounts and inquiries.
• Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements.
• Proven commitment to high quality customer service.
• Ability to work well with external and internal customers.
• Good time management skills to maximize production and execution of tasks in a fast-paced environment.
• Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide.
• Physical requirements could include lifting trays of work, pushing carts of work, standing or sitting for extended periods of time, and repetitive motions.
• Ability to identify, analyze and resolve exceptions through data interpretation.
• Strong PC skills.
• Good verbal and written communication skills.

Responsibilities

• Support a broad range of payment research activities, including researching missing payments, payment transfers, processing/coding errors, and credit balance refund work.
• Research and analyze incoming transactions from federal agencies.
• Investigate and resolve payment discrepancies and errors.
• Process credit balance refunds (typically via check) for overpayments.
• Collaborate with internal relationship managers and external agency contacts.
• Navigate varying systems and processes across different agencies.
• Independently manage assigned accounts and inquiries with minimal supervision.
• Ensure compliance with applicable laws, policies, and procedures in Operations Services.

Skills

Payment research

Account reconciliations

Issue resolution

Credit balance refunds

Stakeholder collaboration

Systems navigation

Data interpretation

Customer service

Communication skills

Time management

Policy knowledge

Physical stamina

PC skills

Education

High school diploma or equivalent

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

This position is working in our Payment Research department. The role will support a broad range of payment research activities, including researching missing payments, payment transfers, processing/coding errors, and credit balance refund work.

This role is hybrid. Team members who are in a hybrid role typically spend three days a week at the listed U.S. Bank location(s), while having flexibility on their work location for the other working days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Basic Qualifications

• High school diploma or equivalent
• Four to five years or more of operations services related work experience

Preferred Skills/Experience

• Conduct payment research on incoming transactions from federal agencies
• Perform complex account reconciliations, including past-due reporting
• Investigate and resolve payment discrepancies and issues
• Process credit balance refunds (typically via check) for overpayments
• Partner with internal relationship managers and external agency contacts
• Navigate varying systems and processes across different agencies
• Independently manage assigned accounts and inquiries
• Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements
• Proven commitment to high quality customer service
• Ability to work well with external and internal customers
• Good time management skills to maximize production and execution of tasks in a fast-paced environment
• Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide
• Physical requirements could include lifting trays of work, pushing carts of work, standing or sitting for extended periods of time, and repetitive motions
• Ability to identify, analyze and resolve exceptions through data interpretation
• Strong PC skills
• Good verbal and written communication skills

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

Pay Range

Pay Range: $20.00 - $20.91

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what you excel at—" + "and thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.