Operations Processor

US Bank; Fargo (ND); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Healthcare

Life insurance

Disability insurance

401(k) retirement plan

Paid vacation

Job summary

U.S. Bank is seeking a detail-oriented team member to support the Control Room by opening, sorting, and reviewing customer service mail to determine processing routes.

You will identify requests, route work, and assist with indexing, scanning, mail-outs, and other operations with cross-training. The role requires independent work within a small team, handling multiple priorities in a fast-paced setting while upholding high-quality customer service and adherence to internal policies and

Qualifications

• High school diploma or equivalent.
• 1–2+ years related work experience.
• Knowledge of products, services, terminology, procedures and systems related to the assigned area, as well as applicable laws and regulatory requirements.

Responsibilities

• Open, sort, and review customer service mail to determine the appropriate processing route.
• Identify customer requests and route work to the correct processing area.
• Assist with indexing, scanning, mail-outs, and other operational support tasks.
• Work independently while collaborating with a small team in a fast-paced environment, managing multiple priorities and maintaining attention to detail.

Skills

Customer service

Attention to detail

Time management

Communication

Education

High school diploma or equivalent

Job description

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

This role supports the Control Room team and is responsible for opening, sorting, and reviewing customer service mail to determine the appropriate processing route. The individual will identify customer requests, route work to the correct processing area, and assist with tasks such as indexing, scanning, mail-outs, and other operational support functions through cross-training. This position requires working independently while collaborating with a small team in a fast-paced environment, managing multiple priorities, and maintaining attention to detail when processing a variety of customer request types.

Basic Qualifications

• High school diploma or equivalent
• One to two years or more of related work experience

Preferred Skills/Experience

• Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements
• Proven commitment to high quality customer service
• Ability to work well with external and internal customers
• Good time management skills to maximize production and execution of tasks in a fast-paced environment
• Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide
• Physical requirements could include lifting trays of work, pushing carts of work, standing or sitting for extended periods of time, and repetitive motions
• Ability to identify, analyze and resolve exceptions through data interpretation
• Strong PC skills
• Good verbal and written communication skills

Location expectations

This role requires working from a U.S. Bank location for all scheduled work days.

Benefits

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here .

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $20.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those re