Operations Process Analyst - Retail

Ocean State Job Lot; North Kingstown (RI); Hybrid; USD 65,000 - 82,000; Full time

Job summary

A leading retail company is seeking an Operations Process Analyst to enhance operational excellence by analyzing and improving store processes. The role involves collaboration with various teams, managing policies, and utilizing methodologies for process improvement. Candidates should possess strong communication and organizational skills, with a Bachelor's degree and significant retail experience.

Qualifications

• 5+ years in retail, 2+ years in leadership.
• Experience in writing business requirements and procedures.

Responsibilities

• Manage operational policies and procedures.
• Conduct root cause analysis for business problems.
• Collaborate with teams to facilitate change management.

Skills

Communication

Organizational Skills

Problem Solving

Interpersonal Skills

Quantitative Skills

Education

Bachelor's degree

Tools

Google platform

Spreadsheets

Job description

CO-Main Office
375 Commerce Park Rd
North Kingstown, RI 02852, USA

CO-Main Office
375 Commerce Park Rd
North Kingstown, RI 02852, USA

Ocean State Job Lot (“OSJL” or the “Company”) is a dynamic $850+ million general merchandise retailer with a strong foothold across the Northeast and Mid-Atlantic. With over 160 stores currently and ambitious plans to reach 180 locations, OSJL offers exciting opportunities for growth and contribution. We are an opportunity-driven retailer owning over 50% of our operating locations, totaling 8 million square feet, demonstrating our stability and long-term vision. At OSJL, you will be part of a team committed to delivering exceptional value to our customers while driving positive change and a more responsible future for retail within our communities.

Job Description:

The Operations Process Analyst role at Ocean State Job Lot (“OSJL” and “Company”) drives operational excellence by analyzing and improving retail store processes. This role researches, tests, and documents processes, and partners with stakeholders to implement consistent field operations across the Company.

Key Responsibilities:

• Manage portfolio of operational Company Policies & Procedures and Standard Operating Procedures including, but not limited to, a central repository and periodic review schedule.
• Use DMAIC cycle and other established methodologies to perform root cause analysis and address the core reasons for business problems.
• Collaborate with the Organizational Development team to facilitate change management and develop learning materials that support new processes.
• Utilize established industry methodologies to conduct time studies.
• Evaluate ideas for improvement submitted by store and field associates for operational improvement.
• Build cross-functional teams between store leaders, field leaders and appropriate corporate teams to address business challenges.
• Use data and feedback to prioritize business problems based on cost, level of effort and business impact/return on investment.
• Connect and guide resources to address store-specific issues while supporting field leaders through tactical problem-solving.
• Submit major process changes to the Project Management Office for project management support, in partnership with the Senior Operations Manager, and engage any other departments through their intake process.
• Develop business process maps as well as clear and detailed documentation for procedures.

Qualifications:

• Bachelor's degree or equivalent years of experience is required.
• 5 or more years experience in a retail setting, with at least 2 years in a leadership role, is required.
• Experience in writing business requirements, procedures, and testing documents is required.
• Process improvement certification/training preferred (e.g., Six Sigma, Lean, Kaizen, etc.)
• Strong written and oral communication skills are required.
• Strong organizational, presentation, and coordination skills are required.
• Ability to prioritize, work creatively, and perform tasks in solving problems in time-critical situations are required.
• Strong interpersonal skills are required.
• Ability to work independently on multiple projects is required.
• Proficient in Google platform (i.e., Sites, Slides, Drive, Docs, Sheets).
• Experience with spreadsheets is required.
• Solid quantitative skills are required.
• Strong organizational agility skills to navigate complex environments are required.
• Strong office productivity software knowledge and experience are required.
• Works primarily in a climate controlled environment with minimal safety and health hazard
  potential.
• Works in an office environment remaining stationary at a desk, table, or computer workstation for extended periods of time. Frequently uses near vision for reading and computer tasks.
• Hybrid work option: Some work may be completed outside of the Company locations, with at least three (3) days a week in the Corporate Office. The role is responsible for setting up a professional and ergonomically safe work environment and to be available during working hours. The role may also bring their own device(s) to complete all work (e.g., all computer hardware and software, including audio and video capabilities for virtual meetings; and reliable Internet connection with ability to access the Google platform for virtual meetings and applications used for work). Hybrid work options are not guaranteed and are subject to change at any time based upon Company policy, associate performance and business needs.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other job duties and tasks, some of which may be essential to the position. Leadership has the right to revise this job description at any time. The job description is not a contract, either express or implied. You are an at-will employee, meaning either you or the Company may terminate your employment at any time, with or without notice.

#INDCORP

The annual salary range for this position is between $65,000 - $82,000. Salary commensurates with years of experience.

Qualifications

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Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.