OPERATIONS PROCESS ANALYST

Stockman Bank Of Montana; Miles City (MT); On-site; USD 55,000 - 85,000; Full time

Job summary

Stockman Bank Of Montana is seeking an Operations Process Analyst in Miles City, MT. This role improves how work gets done across the bank by understanding processes, defining requirements, and guiding practical improvements with a focus on controls and efficiency.

You’ll work with Operations, Technology, Compliance, and other teams to implement changes, test solutions, and train staff for successful adoption. A strong analytical mindset and ability to balance risk and service are essential.

Qualifications

• Requires 3+ years of experience in banking operations, business analysis, process improvement or related field.
• Ability to understand both broad business needs and detailed workflows.
• Strong problem-solving, communication, organization, and facilitation skills.
• Experience collaborating across departments and levels within an organization.

Responsibilities

• Meet with employees and leaders to understand current work and delays.
• Document processes, requirements, decisions, and controls clearly.
• Help simplify and standardize processes before applying technology or automation.
• Recommend improvements balancing efficiency, customer service, risk, and regulatory needs.
• Coordinate with Technology and BA teams to translate needs into solutions.
• Support testing, training, and implementation for changes.
• Track results and gather feedback for ongoing improvements.
• Maintain up-to-date process maps and documentation.

Skills

Problem-solving

Communication

Organization

Facilitation

Education

Associate's or Bachelor's degree in business/operations/technology/finance

Tools

Microsoft 365

Nintex Process Manager

Power Platform

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

OPERATIONS PROCESS ANALYST

Operations Officers Regular Full-Time 5 ADMINISTRATIVE 11 - Miles City Main, Miles City, MT, US 1 Attachments

Position Summary

The Operations Process Analyst helps improve how work gets done across the bank. This position works with employees and departments to understand current processes, identify practical improvements, and help implement changes that reduce manual effort, improve consistency, and support strong controls. The Analyst works closely with business teams, Technology, Compliance, and the Business Process Automation Engineer.

Key Responsibilities

• Meet with employees and leaders to understand how work is performed today and where problems or delays occur.
• Document processes, business requirements, decision points, and important controls in clear language.
• Help simplify and standardize processes before technology or automation is applied.
• Recommend practical improvements that balance efficiency, customer service, risk, and regulatory requirements.
• Work with the Business Process Automation Engineer and Technology teams to turn business needs into workable solutions.
• Coordinate business testing and help confirm that solutions meet the intended need.
• Support procedures, training, communications, and implementation so employees are prepared for changes.
• Track results, gather feedback, and identify opportunities for continued improvement.
• Maintain current process maps, requirements, and supporting documentation.

Required Qualifications

• Associate's or bachelor's degree in business, operations, technology, finance, or a related area, or equivalent practical experience.
• Three or more years of experience in banking operations, business analysis, process improvement, project work, or a related field.
• Strong problem-solving, communication, organization, and facilitation skills.
• Ability to understand both the broad business need and the details of how work is completed.
• Ability to work effectively with employees across different departments and levels of the organization.
• Comfort learning new processes, systems, and technology.

Helpful Experience

The following experience is helpful but not required. Candidates do not need to meet every item to be considered.

• Banking or financial services experience.
• Process mapping, procedure writing, project coordination, testing, or change support.
• Microsoft 365, Nintex Process Manager, Power Platform, or similar business tools.
• Experience in a regulated environment.

What Success Looks Like

• Processes are easier to understand, follow, and support.
• Requirements are clear enough for technical teams to build the right solution.
• Changes are introduced with appropriate controls, testing, documentation, and training.
• Improvements produce measurable reductions in manual work, delays, errors, or rework.

Working Relationships

Works with employees and leaders across the bank, including Operations, Technology, Information Security, Compliance, Risk, Training and Development, and other business areas.

Employees are expected to protect confidential information, follow bank policies and security requirements, complete required training, and perform other reasonable duties related to the position.