Operations & Personel Manager for Wealth Mgmt Firm

GHI Staffing Solutions; Carlsbad (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

401(k)

Life Insurance Options

Short-Term & Long-Term Disability

Job summary

GHI Staffing Solutions is seeking an experienced Operations Manager to lead the daily operations of a growing financial planning firm in Carlsbad. You will align people, processes, technology, compliance, marketing, and strategic initiatives to deliver exceptional client experiences.

The role requires balancing strategic planning with hands-on execution, close collaboration with advisors, staff, and leadership, and a track record of boosting efficiency in a fast-paced environment.

Qualifications

• 5+ years of operations, business management, or practice management experience
• Experience leading teams and managing cross-functional projects
• Strong organizational and project management skills
• Excellent communication and leadership abilities
• Ability to manage multiple priorities in a fast-paced environment
• Experience developing processes and improving operational efficiency
• High attention to detail and strong problem-solving skills
• Proficiency with business systems, CRM platforms, and productivity software
• Financial services, wealth management, or professional services experience preferred

Responsibilities

• Lead and oversee daily operations across the firm
• Drive accountability, efficiency, and continuous improvement
• Facilitate team meetings, departmental check-ins, and operational reviews
• Monitor workflows, workloads, and KPIs
• Identify and resolve operational bottlenecks
• Support leadership in executing strategic initiatives and business goals
• Coordinate recruiting, onboarding, and employee offboarding
• Oversee compliance reviews, audits, and risk management efforts
• Manage marketing events, seminars, and client engagement campaigns
• Lead strategic projects including tech upgrades and CRM optimization

Skills

Leadership

Project management

Communication

Organization

Process improvement

Cross-functional

Attention to detail

CRM experience

Business systems

Financial services

Tools

CRM platforms

Productivity software

Business systems

Job description

Carlsbad, United States | Posted on 10/20/2026

Location: In-Office

Reports To: CEO

Direct Reports: Administrative & Operations Staff

About the Role

We are seeking an experienced Operations Manager to oversee the day-to-day operations of a growing financial planning firm. This individual will serve as the operational leader of the organization, ensuring that people, processes, technology, compliance, marketing, and strategic initiatives are aligned to support business growth and deliver an exceptional client experience.

This is a highly visible leadership role that works closely with advisors, administrative staff, compliance partners, vendors, and executive leadership. The ideal candidate is organized, proactive, process-driven, and comfortable balancing strategic planning with hands-on execution.

Key Responsibilities

Operational Leadership

• Lead and support daily business operations across the firm
  
• Drive accountability, efficiency, and continuous improvement
  
• Facilitate team meetings, departmental check-ins, and operational reviews
  
• Monitor workflows, workloads, and key performance indicators (KPIs)
  
• Identify and resolve operational bottlenecks
  
• Support leadership in executing strategic initiatives and business goals
  

Human Resources & Team Development

• Manage recruiting, onboarding, and employee offboarding
  
• Coordinate employee performance reviews and development plans
  
• Maintain employee records, policies, and HR documentation
  
• Support employee engagement, retention, and culture initiatives
  
• Assist leadership with coaching, accountability, and succession planning
  

Process Improvement & Systems Management

• Maintain and improve operational processes and standard operating procedures (SOPs)
  
• Ensure business documentation remains current and organized
  
• Identify opportunities for automation and workflow improvements
  
• Support business continuity planning and operational scalability
  

Compliance & Risk Coordination

• Partner with compliance providers to support regulatory requirements
  
• Coordinate compliance reviews, audits, and training initiatives
  
• Assist with document retention, access controls, and risk management efforts
  
• Ensure operational processes align with compliance standards
  

Marketing & Event Management

• Coordinate client events, seminars, workshops, and appreciation programs
  
• Manage event logistics, vendors, registrations, and communications
  
• Support marketing initiatives including newsletters, social media, website updates, and client engagement campaigns
  
• Track event and marketing performance metrics
  

Strategic Projects

• Lead special projects from planning through implementation
  
• Coordinate technology upgrades, CRM optimization, and operational improvements
  
• Manage project timelines, deliverables, and accountability
  
• Provide leadership with regular project updates and recommendations
  
• Oversee vendor relationships and software platforms
  
• Conduct annual technology and vendor reviews
  
• Manage software subscriptions, equipment purchases, and system enhancements
  
• Evaluate opportunities to improve efficiency through technology
  
• Operational initiatives are completed on time and executed effectively
  
• Employees are supported, developed, and held accountable
  
• Systems, processes, and documentation remain organized and audit-ready
  
• Marketing and client events are delivered professionally and on schedule
  
• Leadership receives accurate reporting and actionable operational insights
  
• The firm operates efficiently, consistently, and is positioned for long-term growth
  

Requirements

Qualifications

• 5+ years of operations, business management, or practice management experience
  
• Experience leading teams and managing cross-functional projects
  
• Strong organizational and project management skills
  
• Excellent communication and leadership abilities
  
• Ability to manage multiple priorities in a fast-paced environment
  
• Experience developing processes and improving operational efficiency
  
• High attention to detail and strong problem-solving skills
  
• Proficiency with business systems, CRM platforms, and productivity software
  
• Financial services, wealth management, or professional services experience preferred
  
• Paid Time Off
  
• Paid Holidays
  
• 401(k)
  
• Life Insurance Options
  
• Short-Term & Long-Term Disability Coverage