Operations Monitor

The Kintock Group, Inc.; Philadelphia (Philadelphia County); On-site; USD 30,000 - 45,000; Full time

Job summary

The Kintock Group, Inc. is seeking a Security Officer in Philadelphia County, PA. The role requires maintaining safety and security for residents, processing arrivals, conducting facility counts, and monitoring resident behavior. Candidates should have experience in security or customer service, effective communication skills, and First Aid/CPR certifications. A high school diploma is required, with an Associates Degree preferred. This position involves working a rotating schedule and may require driving company vehicles.

Qualifications

• One year of experience in a security/customer service role, preferably in corrections.
• Demonstrated effectiveness in writing and oral communication.
• Valid driving license and clean driving record preferred.

Responsibilities

• Maintain safety and security of facility and residents.
• Process arrival of residents according to procedures.
• Conduct facility counts and monitor surveillance cameras.
• Perform equipment checks and regular facility patrols.
• Monitor resident medication dispensing and assist case managers.

Skills

Effective communication

Security and customer service experience

First Aid certification

CPR certification

Clean driving record

Education

High school diploma or equivalent

Associates Degree (preferred)

Job description

Overview

The primary responsibility of this position is to maintain continuous safety, security, alertness and awareness to control the facility and residents in accordance with Company policy and contracting agency requirements. This position has first level responsibility for maintaining resident accountability.

Job Requirements

• Process the arrival of residents in accordance with established procedures and contract requirements. Complete an inventory of personal property for residents upon arrival at the facility.
• Accurately record all activities, and report the number of residents who arrive or leave the facility in accordance with Company and contract requirements.
• Accurately reporting the number of residents who arrive or leave the facility in accordance with Company and contract requirements. Also maintain inmate accountability outside the facility.
• Conduct facility counts at the required times and verify that the logbooks are accurate by reporting accurate counts of all residents assigned to the respective facility as directed.
• Receive/Relay report of necessary information from the previous shift pertaining to events that transpired during the shift.
• Maintain the sign-in / sign-out procedure and all movement for residents and visitors.
• Monitor surveillance cameras covering the facility and report inappropriate movement.
• Perform equipment checks to make sure all is operational for each shift – equipment check should include radios, flashlights, and keys prior to relieving the previous shift.
• All shift reports, work orders, security reports, and unusual incidents need to be legible, concise and meet facility standards, and contracting agency requirements.
• Regularly patrol the facility to observe, listen to individual and groups of residents, and monitor the state of the facility.
• Monitor resident work details to assist in maintaining facility cleanliness to make certain the facility meets the company and contracting agency’s requirements.
• Conduct scheduled/unscheduled cleanliness checks of the facility and resident rooms, ensure that resident’s personal belongings are maintained in a clean/orderly manner to meet health and environmental requirements.
• Monitor the dispensing of medication and first aid supplies for residents.
• Serve as a liaison between residents and case managers for effective communication.
• Accurately report all problems and/or violations of contract agency Prohibited Acts and Company policies and procedures.
• Assist case managers when searching residents motor vehicles.
• Monitor the telephone system based in the control booths and maintain a photo ID log for all residents.
• Search property that is brought into the facility by residents and visitors to eliminate the introduction of contraband.
• Conduct random/scheduled pat searches, alcohol tests (breathalyzer)/ urine specimens on residents in accordance with established contract requirements and company policy.
• Communicate effectively verbally and written with all levels of staff in a manner that promotes teamwork.
• Communicate with residents in a professional manner to enhance their self-esteem, dignity, and maintain positive resident relations.
• Ensure confidentiality is maintained regarding employees, vendors, residents, or outside agencies so that sensitive information is only shared on a "need to know" basis.
• Assist with serving meals in the absence of food service personnel.
• Transport residents using company vehicles (New Jersey operation).
• Maintain an inventory of personal property for residents who leave on an unscheduled release.
• Maintain First Aid and CPR Certifications.
• Required to participate in all mandatory training and staff development sessions.
• Perform all other duties as assigned by the Operations Manager.

Qualifications / Skill Requirements

One year of experience in a position of security/customer service responsibility, preferably in a correctional organization. Demonstrated effectiveness in writing and oral communication; First Aid and CPR Certifications (will train for certification); valid driving license, and a clean driving record are preferred.

Abilities

• Learn and implement contract requirements regarding community corrections and accountability
• Work a rotating schedule (including overtime)
• Establish authority and communicate for understanding
• Communicate effectively, orally and in writing with all levels
• Establish and maintain effective working relationships with staff and co-workers; Identify and report problems timely and accurately
• Administer First Aid and CPR
• Drive Company vehicle when required
• Follow policy and procedure set forth by the Company and Contracting agency
• Meet contracting agency clearance requirements

Education Requirements

A high school diploma or equivalent (Associates Degree preferred)