Operations Manager- Turtleback Zoo

Aramark; West Orange (NJ); On-site; USD 60,000 - 70,000; Full time

Job summary

The Operations Manager at Aramark Turtleback Zoo in West Orange, NJ oversees dining operations to meet client needs, directing teams that prepare and serve meals from a menu. The role emphasizes coaching and developing staff, maintaining safety and sanitation standards, building strong client relationships, and achieving financial targets through strict adherence to P&L and company processes.

You will coordinate events, support catering during daily operations, and promote guest service

Qualifications

• Bachelor's degree or equivalent experience preferred.
• Strong interpersonal and communication skills.
• Ability to maintain client and customer rapport for mutually beneficial relationships.

Responsibilities

• Lead the front of house and dining operations, ensuring safety and sanitation standards.
• Identify client needs and communicate operational progress to clients.
• Manage P&L statements and deliver financial targets for the account.
• Drive productivity through cost controls and effective supervision of staff.
• Ensure compliance with safety policies and company regulations.
• Coordinate events, support catering staff, and ensure guest service excellence.

Skills

Strong interpersonal skills

Excellent customer service

Team leadership

Client relationship management

Safety and sanitation

Ability to stand for extended periods

Occasional lifting 50 lb

Education

Bachelor's degree or equivalent experience preferred

Job description

Select how often (in days) to receive an alert:

Select how often (in days) to receive an alert:

Title: Operations Manager- Turtleback Zoo

Requisition #: 675627

Location: West Orange, NJ, US, 07052

Description:

Job Description

The Operations Manager is a management position responsible for developing and implementing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers order prepared foods from a menu.

Compensation Data

COMPENSATION: The Salaried rate for this position is $60,000.00 to $70,000.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.

Job Responsibilities

Leadership

• Use Aramark's coaching model to engage and develop team members to their fullest potential
• Reward and recognize employees
• Ensure individual and team performance meets objectives and client expectations
• Plan and lead daily team briefings
• Ensure safety and sanitation standards in all operations
  

Client Relationship

• Identify client needs and communicate operational progress
  

Financial Performance

• Ensure the completion and maintenance of P&L statements
• Deliver client and company financial targets
• Adopt all Aramark processes and systems, understand performance metrics, data, order and inventory trends; educate teams on key levers to improve margins
  

Productivity

• Bring value through efficient operations, appropriate cost controls, and profit management
• Follow the Operational Excellence fundamentals by meeting and maintaining food and labor initiatives
• Ensure entire team is trained and able to implement
• Supervise team regarding production, quality and control
  

Compliance

• Maintain a safe and healthy environment for clients, customers and employees
• Follow all applicable policies, rules and regulations, including but not limited to those relating to safety, health, wage and hour
  

Additional Responsibilities

• Lead the front of the house of the dining operation (Cafeteria/ Residential Dining Facility) in conjunction with the Food Service Director
• Plans, directs, and coordinates food service activities in order to deliver a finished product to the customer
• Support the catering team during events and daily operations.
• Coordinate event setup, service, breakdown, and cleanup.
• Support, train, and coach catering staff on service standards and procedures.
• Communicate with clients and event contacts before, during, and after events.
• Track catering sales, labor, product usage, and other operational documentation.
• Work closely with management and other departments to ensure successful events.
• Promote excellent guest service and identify opportunities to increase catering sales.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Requires at least 1 year of experience
• Requires at least 1 year of experience in a management role
• Bachelor's degree or equivalent experience preferred
• Strong interpersonal skills
• Ability to maintain effective client and customer rapport for mutually beneficial business relationships
• Ability to demonstrate excellent customer service using Aramark's standard service model
• Ability to maintain an effective working relationship with other departments to a unified food service experience for all customers
• Requires occasional lifting, carrying, pushing, and pulling up to 50 lb.
• Must be able to stand for extended periods of time.

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing -a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here athttp://www.aramarkcareers.com or connect with us onFacebook ,Instagram andTwitter .

Nearest Major Market: New York City
Nearest Secondary Market: Newark