Operations Manager, Trade-in and Certified Pre-Owned

Google; Mountain View (CA); On-site; USD 188,000 - 274,000; Full time

Job summary

Google is seeking a Program Manager for the Devices & Services team in Mountain View to lead large, multi‑discipline projects from initiation to completion. You will coordinate engineering, product management, and business units to ensure a sustainable, profitable post‑sales value chain and to drive circular economy initiatives across global markets.

You will leverage data analytics and financial models to inform strategic investments, shape program direction, and manage timelines across time

Qualifications

• Bachelor's degree or equivalent practical experience.
• 8 years of experience in program or project management.
• Experience in Circular Economy work streams (Trade-in, Certified Pre-Owned, Refurbished sales).
• 5 years of experience managing complex cross-functional projects with significant technical expertise.
• Experience in the consumer electronics hardware industry, product lifecycle management.
• Knowledge of the post-sales value chain and designing programs to drive growth in global markets.
• Proficiency in data analytics and financial modeling (ROI/NPV).

Responsibilities

• Be part of strategic planning and execution of Residual Value (RV) and Certified Pre‑Owned (CPO) work streams, ensuring alignment with broader company objectives.
• Coordinate cross‑functional partners across product, supply chain, and engineering to solve complex operational bottlenecks and drive technical implementations.
• Own large‑scale project schedules from start to finish, identifying risks and communicating progress clearly to executive stakeholders across different time zones.
• Develop and standardize operational workflows for global CPO programs, focusing on key markets including the US, Japan, and Europe.
• Drive continuous process improvements in the post‑sales value chain, utilizing data analytics to uphold data integrity and uncover strategic insights.

Skills

Circular Economy experience

Cross-functional project management

Data analytics

Financial modeling

Post-sales value chain knowledge

Education

Bachelor's degree or equivalent practical experience

Job description

• Bachelor's degree or equivalent practical experience.
• 8 years of experience in program or project management.
• Experience in Circular Economy work streams, such as Trade-in operations, Certified Pre-Owned, or Refurbished sales businesses.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 8 years of experience in program or project management.
• Experience in Circular Economy work streams, such as Trade-in operations, Certified Pre-Owned, or Refurbished sales businesses.

Preferred qualifications:

• 5 years of experience managing complex, cross-functional, or cross-team projects with significant technical expertise.
• Experience in the consumer electronics hardware industry, particularly with product lifecycle management.
• Knowledge of the post-sales value chain and experience designing new programs to drive growth in global markets (US, Japan, Europe).
• Proficiency in utilizing data analytics and financial modeling (Return on Investment/Net Present Value) to drive strategic investment decisions.

About the job

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi‑disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross‑functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.

Google's mission is to organize the world's information and make it universally accessible and useful. Our Devices & Services team combines the best of Google AI, Software, and Hardware to create radically helpful experiences for users. We research, design, and develop new technologies and hardware to make our user's interaction with computing faster, seamless, and more powerful. Whether finding new ways to capture and sense the world around us, advancing form factors, or improving interaction methods, the Devices & Services team is making people's lives better through technology.

Within Devices & Services, this role is designed for a leader who grows in ambiguity and possesses a high degree of ownership over complex, large‑scale projects. You will bridge the gap between engineering, product management, and business units to ensure our post‑sales value chain is sustainable, profitable, and globally scalable. You will not only manage timelines and risks but also drive the strategic direction for circular economy initiatives, influencing how our hardware lives on through second and third life cycles. Individual pay is determined by factors including job‑related skills, experience, and relevant education or training.

US: $188000 - $274000 (USD) + 20% bonus target + equity + benefits

Responsibilities

Learn more about benefits at Google .

• Be part of strategic planning and execution of Residual Value (RV) and Certified Pre‑Owned (CPO) work streams, ensuring alignment with broader company objectives.
• Coordinate cross‑functional partners across product, supply chain, and engineering to solve complex operational bottlenecks and drive technical implementations.
• Own large‑scale project schedules from start to finish, identifying risks and communicating progress clearly to executive stakeholders across different time zones.
• Develop and standardize operational workflows for global CPO programs, focusing on key markets including the US, Japan, and Europe.
• Drive continuous process improvements in the post‑sales value chain, utilizing data analytics to uphold data integrity and uncover strategic insights.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.