Operations Manager, Therapy Program

Relevance Ventures; New York, Northern (NY, KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Talkiatry is seeking an Operations Manager, Therapy Program to oversee the operational team turning referrals into care and ensure patients move from referral to first therapy session. You will lead managers and team leads of Patient Care Coordinators, driving improvements in conversion, scheduling efficiency, adherence, retention, and patient experience.

You will manage an offshore PCC team, partner across Operations, and use data to optimize performance in a scalable, impact-driven role

Responsibilities

• Oversee and continuously improve the therapy-to-care journey, ensuring every patient experiences a seamless and timely connection to therapy.
• Build and refine workflows that deliver consistent, high-quality support from referral through first appointment.
• Identify friction points in the referral funnel and partner cross-functionally to implement process or technology solutions that improve conversion, adherence, and retention.
• Drive initiatives that expand therapy access, improve scheduling efficiency, and reduce cancellations and no-shows.
• Use data and insights to inform decisions, measure impact, and drive continuous improvement across key performance metrics.
• Lead and develop a high-performing offshore PCC team responsible for coordinating patient care and therapy access.

Job description

Therapy - a key part of our vision to deliver comprehensive, high-quality mental healthcare through collaboration between psychiatry and therapy. As we continue scaling our therapy program, we're building the operational foundation that ensures every patient referred by a Talkiatry psychiatrist can seamlessly access therapy when they need it most.

That's where you come in. As Operations Manager, Therapy Program, you will oversee the operational team responsible for turning therapy referrals into care. You will lead the managers and team leads responsible for our Patient Care Coordinators (PCCs) team, ensuring patients move smoothly from referral to first therapy session while driving measurable improvements in referral conversion and completion, scheduling efficiency, adherence, retention, and patient experience.

You'll manage and develop an offshore team of Patient Care Coordinators (PCCs), partner cross-functionally with key Operations teams, and use data to continuously optimize performance. This is a hands-on leadership role for an operational manager who thrives on building scalable systems, leading teams, and improving access to therapy care for thousands of patients every day.

About Talkiatry:

Talkiatry is transforming mental health care by making high-quality psychiatry more accessible, human, and sustainable for both patients and clinicians. Co-founded by a patient and a triple-board-certified psychiatrist, we were built to solve one of healthcare's most urgent challenges: millions of people struggle to access mental health care, while clinicians face growing administrative burden and burnout. Through our technology-powered, in-network platform, we're changing that, creating a better experience for patients and empowering clinicians to focus on delivering exceptional care.

Today, Talkiatry is the largest dedicated psychiatry practice in the U.S., with 750+ psychiatrists, 250+ therapists, and more than two million patient visits delivered nationwide. At our scale, every innovation has real impact. Every workflow we improve, every technology solution we build, and every patient experience we redesign helps thousands of clinicians provide better care to hundreds of thousands of patients. We're not just growing quickly - we're redefining how behavioral healthcare is delivered in America.

Joining Talkiatry means joining a mission-driven team that is solving complex problems at scale, driving meaningful change in healthcare, and building the future of mental health care with compassion, innovation, and purpose.

You will:

Patient Access & Operational Excellence

• Oversee and continuously improve the therapy-to-care journey, ensuring every patient experiences a seamless and timely connection to therapy.
• Build and refine workflows that deliver consistent, high-quality support from referral through first appointment.
• Identify friction points in the referral funnel and partner cross-functionally to implement process or technology solutions that improve conversion, adherence, and retention.
• Drive initiatives that expand therapy access, improve scheduling efficiency, and reduce cancellations and no-shows.
• Use data and insights to inform decisions, measure impact, and drive continuous improvement across key performance metrics.

Team Leadership & Development

• Lead and develop a high-performing offshore PCC team responsible