Operations Manager - THEA at Metropolis

Greystar Worldwide, LLC; Los Angeles (CA); On-site; USD 72,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Generous Paid Time Off

Onsite Housing Discounts

6-Week Paid Sabbatical

401(k) with Company Match

Paid Parental Leave

Employee Assistance Program

Critical Illness and Accident Insurance

Charitable Giving Program

Job summary

An established industry player is seeking a skilled professional to support and manage the development of programs that enhance operational and financial performance in property management. This role involves collaborating with real estate leaders to implement best practices, drive operational excellence, and ensure compliance with company policies. With a focus on resident services and accounting, you will lead initiatives that improve service delivery and operational efficiency. Join a dynamic team that values innovation and offers robust benefits, including generous paid time off and a supportive work environment.

Qualifications

• 2+ years of management experience in Resident Services and Accounting.
• Proficient in Yardi for property management.

Responsibilities

• Manage and implement strategies for operational excellence.
• Coordinate activities with departments and vendors for project success.
• Evaluate performance against metrics and lead improvement initiatives.

Skills

Management Experience

Resident Services

Accounting

Yardi Proficiency

Tools

Yardi

Job description

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $315 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $78 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

Supports and manages the development and implementations of programs, initiatives, and activities that drive the operational and financial performance of the Company’s property management portfolio, and works with real estate operators and the business and functional leaders to introduce and sustain best practices and process improvements at the property level.

JOB DESCRIPTION

Property Type: Stabilized

Unit Count: 685

Schedule: Friday / Saturday off *, 9am - 6pm *Subject to change dependent on business needs

Requirements: 2+ years of management experience with focus on Resident Services and Accounting at a 300+ community. Proficient in Yardi

Job Requirements:

1. Manages and supports the development and implementation of strategies, programs, and initiatives that drive operational excellence and standardization by creating and defining processes, procedures, tools, policies, communication, and metrics, and managing compliance with the Company’s operating policies and procedures.
2. Provides input into operating policies and procedures that promote best practices and standardization across the Company’s real estate portfolio, and assists in developing and implementing training, tools, and systems that ensures the integration of best practices into the operation of the property portfolio.
3. Gathers feedback and data to effectively evaluate the operating and business performance of real estate operations against established metrics and measures by soliciting management, client, and team member feedback, and leading and participating in briefings and other meetings to generate ideas for improving operating performance.
4. Consults with and provides advice to real estate leaders on topics related to operational strategy, and provides input to decisions that address questions, concerns, and issues related to business operations.
5. Coordinates work activities and acts as the key point of contact with various departments and team members, vendors, consultants, and others as needed to lead project meetings, promote open communication, keep business leaders informed of progress, and follow up as required to ensure assigned tasks are completed.
6. Oversees pilots and projects related to proposed new processes and operating systems by creating detailed project and communication plans, proposing and justifying required resources, managing the daily project-related activities, and following through to project completion.
7. Communicates with and supports the business leaders and the Company’s real estate and support groups to resolve service and performance level issues, provide input for process improvement, and support strategic initiatives that enhance the products, services, and overall effectiveness of real estate operations.
8. Completes various human resources, financial, administrative, and other reports and analysis, and performs other duties as assigned or as necessary.

#LI-DD1

The salary range for this position is $72,000 to $75,000. (Los Angeles, CA)

Additional Compensation:

• Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.

• Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered*:

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.

• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.

• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.

• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).

• 401(k) with Company Match up to 6% of pay after 6 months of service.

• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).

• Employee Assistance Program.

• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.

• Charitable giving program and benefits.

*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.