Operations Manager - TAO Restaurant Los Angeles

Tao Group Hospitality; Los Angeles (CA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

401(k) with employer match

Life and Disability Insurance

Ancillary Insurance

Employee Assistance Program

Fertility & Family Forming Support

Pet Insurance

Employee Discounts

TAO Savings Marketplace

Time off

Job summary

TAO Group Hospitality in Los Angeles is seeking an Operations Manager to oversee all venue operations, staff performance, budgeting, and guest services. You will lead recruiting, training, and evaluations, while ensuring compliance with company policies and safety standards.

This role requires 3-5 years in entertainment or high-volume hospitality, strong leadership, and ability to manage events, banking/cash controls, and cross-functional communication.

Qualifications

• High School Diploma or equivalent required.
• 3–5 years’ experience in entertainment industry in a high-volume hospitality environment.
• 21+ years of age.
• Maintain a professional, neat and well-groomed appearance adhering to Company standards.
• Possession of working card as required by state/city and venue.
• Proficient in Windows Microsoft Office.
• Knowledge of POS and back-office reporting systems.
• Oracle knowledge preferred.
• Knowledge of profitability analysis and budgeting, cost of sales, payroll management.
• Knowledge of nightclub operations and beverage service.
• Knowledge of purchasing, receiving, inventories and cost controls as it applies to bar product.
• Knowledge of special events and banquets.
• Knowledge of state and local laws pertaining to liquor, labor, and health code regulations.

Responsibilities

• Oversee venue operations, staff performance, budgeting, and guest services.
• Support recruiting, interviewing, hiring, training, and evaluating staff.
• Act as point of contact for patrons and resolve complaints.
• Forecast staffing to ensure optimal customer service.
• Ensure private events, catering, and banquets are executed successfully.
• Maintain cleanliness, safety, and regulatory compliance.

Skills

Communication

Problem solving

Team player

Time management

Customer service

Education

High School Diploma

Tools

Windows Office

POS systems

Oracle

Reporting systems

Job description

Tao Group Hospitality offers competitive benefits for all full-time team members such as:

• Medical, Dental, and Vision Coverage
• 401(k) Retirement Program with Employer Match
• Life and Disability Insurance Plans
• Ancillary Insurance Plans
• Employee Assistance Program
• Fertility & Family Forming Support and Resources
• Pet Insurance
• Employee Discounts
• TAO Savings Marketplace
• Time off and much more!

The Operations Manager is responsible for overseeing all aspects of the venue, including staff management, fiscal oversight, reporting, sales goals, and inter-office communications while upholding company policies and procedures at all times. This role supports recruiting, interviewing, hiring, training, and evaluating team members, as well as developing and motivating staff to meet performance standards. The Operations Manager also serves as a point of contact for patrons, addressing questions and resolving complaints, and ensures the venue inside and out meets standards of cleanliness, compliance, and overall appearance.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

• Continually strive to develop staff in all areas of managerial and professional growth
• Assist with recruitment and training of staff (including training, development, testing, and coaching)
• Assist in creating sales goals
• Build and promote teamwork through proactive interaction
• Accommodate and anticipate guests’ needs
• Accurately forecast staffing requirements to ensure optimal customer service
• Ensure all service standards meet Tao Group Hospitality guidelines
• Ensure private events, catering, and banquets are successfully executed
• Control cash and other receipts by adhering to cash-handling procedures
• Prepare all required paperwork, including forms, reports, and schedules
• Ensure all equipment is kept clean and in excellent working condition through personal inspection and adherence to the venue’s preventative maintenance programs
• Ensure all products are received in accordance with the venue’s receiving policies and procedures
• Assist with and conduct conflict resolution, corrective actions, and coaching
• Oversee and ensure employee performance appraisals are completed in a timely manner
• Fully understand and comply with all federal, state, county, and municipal regulations pertaining to health, safety, and labor requirements
• Ensure nightly and weekly opening and closing side duties are completed
• Fill in as needed to maintain guest service standards and efficient operations, including opening and closing duties
• Provide administrative support
• Assist with or complete additional tasks as assigned

EDUCATION/WORKING KNOWLEDGE:

• High School Diploma or equivalent required
• Minimum of three to five (3-5) years’ experience in entertainment industry working in a high-volume hospitality environment
• 21+ years of age
• Maintain a professional, neat and well-groomed appearance adhering to the Company standards
• Possession of/or ability to possess valid working card as required by state/city and venue
• Proficient in Windows Microsoft Office
• Knowledge of POS and back-office reporting systems
• Oracle knowledge preferred
• Knowledge of profitability analysis and budgeting, cost of sales, payroll management
• Knowledge of nightclub operations and beverage service
• Knowledge of purchasing, receiving, inventories and cost controls as it applies to bar product
• Knowledge of special events and banquets
• Knowledge of state and local laws as it applies to liquor, labor, and health code regulations

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE

The work environment characteristics and/or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

• Ability to write, read, and verbally communicate
• Must have strong problem-solving skills
• Excellent written and verbal communication skills required
• Ability to work under pressure and meet deadlines
• Must have good positive energy throughout the day
• Must be able to read the computer monitors and print legibly
• Must be able to sit and/or stand for extended periods of time
• Must be able to move quickly through work and set the pace in the office
• Must be able to push and lift up to 75 lbs. with or without assistance
• Small to Medium office environment
• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
• 5-25% Local Travel (United States)
• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends on the guest volume
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
• Maintain a professional, neat, and well-groomed appearance adhering Company standards
• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
• Ability to maintain a high level of confidentiality
• Ability to handle a fast-paced, busy, and somewhat stressful environment