Operations Manager — Store Ops & Customer Experience

CVS Health; Vallejo (CA); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is seeking an Operations Manager to join the Store Management team. This role drives store execution, performance, and customer service while building loyalty to CVS/pharmacy.

Under the Store Manager's supervision, you will lead a productive store team, show initiative, and lead by example. The Operations Manager supports the Store Manager in total leadership and strategic operation of a CVS/pharmacy store, including store management, supervision, policy implementation, sales and

Qualifications

• Deductive reasoning ability, advanced analytical skills and computer skills.
• Advanced communication skills, leadership, supervision, and influencing skill
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Responsibilities

• Lead others and work effectively with store crews
• Supervise, assign and direct activities of the store's crew
• Effectively communicate information to store crew and supervisors in an open and timely manner
• Support Store Manager with actions plans for operational and service improvement
• Assist customers with their questions, problems and complaints
• Promote CVS customer service culture (greet, offer help, and thank)

Skills

Deductive reasoning ability

Advanced analytical skills

Computer skills

Leadership

Communication

Supervision

Influencing

Flexible schedule

Retail management

Education

High school diploma

Job description

CVS Health is seeking an Operations Manager to join the Store Management team. This role drives store execution, performance, and customer service while building loyalty to CVS/pharmacy.

Under the Store Manager's supervision, you will lead a productive store team, show initiative, and lead by example. The Operations Manager supports the Store Manager in total leadership and strategic operation of a CVS/pharmacy store, including store management, supervision, policy implementation, sales and