Operations Manager - South Park Mall

Fitness Connection; San Antonio (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Fitness Connection in San Antonio, TX is seeking an Operations Manager to ensure the smooth running of the club, optimize daily tasks, and deliver a stellar member experience. You will lead the Connection Specialist and Kids Club teams, and coordinate with the Club Manager to drive performance.

The role requires HS diploma, 1+ year in operations management in fitness or service industries, strong leadership and communication skills, and willingness to work varied shifts.

Qualifications

• HS Diploma or equivalent.
• 1+ year proven experience in operations management, preferably in fitness or related service industries.
• Demonstrated ability to lead and motivate a diverse team.
• Strong problem-solving skills with attention to detail and ability to handle multiple priorities.
• Excellent communication skills, verbal and written.
• Flexibility to work varying shifts including evenings, weekends, and holidays.
• Proficient in using technology systems and Microsoft Office.
• Valid state driver’s license and clean driving record.

Responsibilities

• Leads a high performing sales team with coaching and accountability to achieve club operational and member engagement results.
• Develops and trains new teammates to master systems and processes.
• Identifies high potential talent for growth.
• Sets goals for the team and recognizes great performance.
• Provides coaching to build competency and maintain consistent people practices.
• Creates sales schedules to ensure coverage and efficient labor use.

Skills

People leadership

Talent development

Communication

Operations management

Labor scheduling

Safety procedures

Education

HS Diploma or equivalent

Tools

MS Office

Operations software

Job description

Job Details: Job Location: 1501-South Park Mall - San Antonio, TX 78224, Position Type: Full Time, Position Summary

Join us at Fitness Connection, where we’re dedicated to changing lives through fitness. As an Operations Manager, you’ll en- sure the smooth running of our club, focusing on optimizing operational tasks and ensuring a stellar member experience. This role is vital in maintaining the backbone of our daily operations, keeping the facility pristine, and ensuring our services meet the highest standards. The Operations Manager leads our Connection Specialist and Kids Club teams.

Qualifications: Your Day to Day

PEOPLE LEADER

Leads a high performing sales team, maintain a focus on coaching, feedback, and accountability to achieve club operational and member engagement results

• Recruits, hires and promotes non-sales teammates in partnership with Club Manager Develops and trains new teammates to master systems and processes
• Identifies high potential talent for growth
• Set goals for team and consistently recognizes and rewards great performance Provides coaching and feedback to build competency
• Maintains strong and consistent people practices with all teammates, taking appropriate action as needed
• Creates sales schedules to ensure accurate coverage and efficient use labor hours to submit for CM approval

CLUB OPERATIONS MASTER

Ensure a well-run, standard driven club through daily, weekly and monthly focus, communication and follow up on Club Operations

• Ensure club and Kids Club open and close properly and on time.
• Regularly monitor and evaluate operational procedures and ensure standards to improve efficiency and effectiveness
• Ensure club is clean and any maintenance and cleaning issues are reported Ensure janitorial and other maintenance supplies are ordered and available as needed
• Supervise and communicate with the Cleaning Team / Supervisor to ensure club meets or exceeds company and regulatory cleanliness standards
• Conduct regular safety drills and update emergency response procedures.
• Oversee the maintenance and repair of gym equipment and other facilities to ensure operational excellence.
• Report any member or teammate incidents per company procedure and work with company appointed/communicated leads to work through these issues.
• Ensure accurate and on time control of daily banking deposit, drawer counts, and shift reports

PROSHOP PROFESSIONAL

Delivers a clean, organized, well-maintained ProShop, enticing members and guests to purchase for all their fitness needs

• Manage and support retail sales and promotions.
• Work with CM to set daily supplement sales goals for Connection Specialist team. Collaborate with CM to determine appropriate amount of retail items to order.
• Conduct daily and month-end retail inventories.
• Manage inventory control points including locking up storage, receiving and reconciling incoming merchandise.
• Maintain a minimum of 25% profit margin on all retail sales.

MEMBERSHIP ENGAGEMENT

Approaches members through the lens of our EPIC Core Values, driving loyalty and longevity in memberships

• Proactively address member needs to ensure a superior customer experience. Implement and monitor initiatives aimed at retaining and satisfying members.
• Ensure the club’s environment is welcoming, clean, and safe for all.
• Regularly gather member feedback to continuously improve the service and environment.
• Check and respond to Medallia surveys at least 3 days per week.
• Oversee “Lost and Found” items and storage thereof

Requirements

Our Operations Managers are a member of a single club location leadership team and directly supervise a portion of the hourly teammates in that location. Operations Manager work hours can range from 5 am to 12 pm and can include weekend, evening and early morning hours as the business requires. When business needs require, the Operations Manager may be required to stand in for other related hourly teammate roles, including Kids Club and Connection Specialists. Some travel may be required for both regional and national meetings, and/or to provide assistance at another location.

• HS Diploma or equivalent
• 1+yr Proven experience in operations management, with a preference for backgrounds in the fitness or related service industries.
• Demonstrated ability to lead and motivate a diverse team.
• Strong problem-solving skills, with a keen eye for detail and the ability to handle multiple priorities.
• Excellent communication skills, both verbal and written.
• Flexibility to work varying shifts, including evenings, weekends, and holidays.
• Proficient in using technology systems, including management software and Microsoft Office.
• Valid state driver’s license and clean driving record is required
• Criminal background check will be performed as a term of employment
• Position duties require daily standing, walking, sitting, lifting, bending, squatting, and reaching
• Fluent in written and spoken English required, addition of Spanish skills a plus

Physical demands described above are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

About Fitness Connection

Fitness Connection is a full-service, all-inclusive health club that is quickly expanding with more than 40 locations in North Carolina, Nevada and Texas. We believe in providing an epic fitness experience to all, including under-served communities. That’s how we achieve our mission: to change lives by making a healthier lifestyle more accessible. Amenities available to all members include Group Classes in a premiere Group Fitness Studio, a designated Group Cycling Studio, a turf training area with a functional training rig, full-size basketball courts, men and women’s locker rooms complete with saunas, and a Kids Club with tablets, a mini basketball court and theater.

Fitness Connection is committed to principles of equal opportunity for all applicants and Teammates. The company will make reasonable accommodations for the known physical or mental disability or known medical condition of a Teammate or applicant, consistent with its legal obligations. The company also wishes to participate in a timely, good faith, interactive process with any disabled Teammate or applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodation. Teammates and applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek or occupy by contacting the People Team at dallashr@ fitnessconnection.com.