Operations Manager, RSR

Amazon; Columbus (GA); On-site; USD 80,000 - 120,000; Full time

Job summary

Amazon is seeking an Operations Manager to lead a team, drive safety, quality and delivery performance across a site network. The role requires guiding shifts and ensuring customer orders meet timely delivery targets.

You will mentor staff and coordinate with multiple support teams to achieve business objectives. The position includes in-role training of 6+ weeks at an off-site location 50+ miles from the home site, with travel arrangements paid by Amazon.

Qualifications

• Experience leading a mix of salaried and hourly teams.
• Strong commitment to safety, quality, attendance and performance.
• Ability to use data-driven decisions and analytical problem-solving.
• Proven project leadership across large scopes.

Responsibilities

• Support, mentor, and motivate your team.
• Lead large-scope projects with site and regional impact.
• Create and implement productivity plans through forecast reviews and loading balance.
• Manage safety, quality, productivity, and delivery promises.
• Collaborate with Safety, Ops Integration, Loss Prevention and HR to meet objectives.
• Lift up to 49 pounds and perform physical duties during long shifts.
• Work in variable environments and weather, including outside loading and refrigerated locations.
• Adhere to flexible schedules including weekends and overnight shifts.

Skills

Team leadership

Data-driven decisions

Project leadership

Mentoring

Safety management

Job description

Description

This position requires in-role training at an operating site which will be 6+ weeks in duration. This training will be located 50+ miles away from the home site location. All travel accommodations for training will be booked and paid for by Amazon.

ABOUT AMAZON

Our Worldwide Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will play a key part in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location. You will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements through data-driven decisions and analytical problem-solving.

Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.

Rural Super Rural (RSR) is dedicated to ensuring our customers receive their deliveries and are satisfied with their service, even in our most remote area. We are a combination of operations and support teams aligned to continually strive to innovate the last mile delivery process while bringing smiles to our customer’s faces. Come build the future with us!

Key job responsibilities

• Support, mentor, and motivate your team
• Lead large-scope projects with site and regional impact
• Create and implement productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with all support teams including Safety, Ops Integration, Loss Prevention and Human Resources to develop plans to meet business objectives
• Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs
• Work in an environment where the noise level varies and is subject to variable temperatures and weather (delivery stations include outside loading departments, and grocery locations include refrigerated environments)
• Work a flexible schedule (weekends and/or overnight shifts)