Operations Manager - ROS

1001 United Rentals (N A), Inc; San Diego (CA); On-site; USD 77,000 - 115,000; Full time

Job summary

United Rentals is seeking an Operations Manager to coordinate and direct the delivery of quality service, maximizing branch productivity. You will work with the Branch Manager to ensure safety, world-class customer service, and strict process compliance across operations.

Responsibilities include supporting financial objectives, supervising staff, and promoting a culture of safety. The role requires leadership, strong communication, and a customer-first mindset in a dynamic rental environment.

Qualifications

• 3+ years of sales and operational experience
• Basic knowledge of the construction rental equipment industry
• Strong motivational and leadership skills
• Superior customer service, teamwork and verbal/written communication
• Proficient in Microsoft Office (Excel)
• Valid driver’s license with an acceptable record

Responsibilities

• Support Branch Manager in implementing actions to achieve financial objectives.
• Assist the Branch Manager in ensuring compliance with all company policies.
• Oversee sales efforts and business initiatives.
• Responsible for performance management of direct staff including Inside Sales Reps, Drivers, and other staff as applicable.
• Motivate, coach and train personnel.
• Promote a culture of safety and discipline through leadership, accountability and communication.
• Other duties assigned as needed.

Skills

Sales & operations experience

Leadership

Customer service

Communication

Driver's license

Education

High School diploma

Bachelor's degree preferred

Tools

Microsoft Office (Excel)

Job description

Great company. Great people. Great opportunities. If you would like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals! As Operations Manager at United Rentals, you will leverage your leadership skills to coordinate and direct the overall delivery of quality service to maximize branch productivity. By working closely with the Branch Manager, you will ensure safety, world-class customer service and standard process compliance to ensure effective and efficient operations.

What you’ll do:

• Support Branch Manager in implementing actions to achieve financial objectives
• Assist the Branch Manager in ensuring compliance with all company policies
• Oversee sales efforts and business initiatives
• Responsible for performance management of direct staff including Inside Sales Reps, Drivers, and other staff as applicable
• Motivate, coach and train personnel
• Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication
• Other duties assigned as needed

Requirements:

• High School diploma; Bachelor's degree preferred
• 3+ years of sales and operational experience
• Basic knowledge of the construction rental equipment industry or related
• Strong motivational and leadership skills
• Superior customer service, teamwork and verbal/written communication skills
• Proficient in Microsoft Office (particularly Excel)
• Valid driver's license with an acceptable record

Why join us?

We don’t just "talk the talk!" We’re an award-winning company (recently named a Glassdoor Best Place to Work in 2026) that truly cares about our people - That’s why we offer best-in-class benefits and perks that will support you and your family.

In addition to our health and financial plans, we also offer:

• Paid Parental Leave
• United Compassion Fund
• Employee Discount Program
• Career Development & Promotional Opportunities
• Additional Vacation Buy Up Program (US Only)
• Early Wage Access through Payactiv (US Hourly Only)
• Paid Sick Leave

An inclusive and welcoming culture

Explore our comprehensive U.S. benefit offerings

For Canadian benefits, United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law.

If you need a reasonable accommodation at any point of the application process, please email [e-mail] for assistance.

At United Rentals, we proudly hire active duty members, veterans, reservists, and their families.

The values that define your service - leadership, discipline, integrity, and teamwork - are the same values that drive our success.

United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, education, training, experience, skills, and ability.

Compensation Range: $76,820.00 - $115,230.00

Founded in 1997, United Rentals is the largest equipment rental company in the world, with an integrated network of rental locations in North America, Europe, Australia and New Zealand. In North America, the company operates in 49 states, every Canadian province and Puerto Rico.