Operations Manager - Risk Consulting

RSM; Charlotte (NC); Hybrid; USD 103,000 - 176,000; Full time

Job summary

RSM is seeking a Consulting Operations Manager to partner with leadership, drive strategic initiatives, and optimize operational efficiency across a professional services practice. The role focuses on translating strategy into action, overseeing service-line development, and ensuring strong financial performance.

The candidate will lead cross-functional teams, manage multiple projects in a matrix environment, and provide coaching and development to staff while collaborating with HR, Technology,

Qualifications

• Bachelor’s degree required.
• Minimum of 5 years’ experience working with management level individuals.
• Experience in a professional services firm is preferred.
• Experience managing others in a team environment.
• Experience managing multiple projects and navigating a matrix environment.
• Advanced Microsoft Office skills (Excel, PowerPoint, Word, Outlook).
• Strong analytical skills and the ability to process financial information.
• Experience facilitating communication across levels.

Responsibilities

• Support leadership and ensures the smooth functioning of the organization; translate strategic vision into action.
• Partner strategically with Consulting Leaders to develop leadership meeting objectives and agendas.
• Develop growth strategies and oversee new service line development and implementations.
• Utilize performance reports to turn financial data into insight and monitor profitability.
• Provide change management support for internal initiatives.
• Provide oversight, performance management, development, coaching of team members.

Skills

Bachelor’s degree

5+ years experience with management

Professional services experience

Team leadership / people management

Multi-project management

Matrix reporting environment

Communication

Change management

Financial analysis

Advanced MS Office (Excel/PowerPoint/…

Education

Bachelor’s degree

Tools

Excel

PowerPoint

Word

Outlook

Job description

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

The Consulting Operations Manager at RSM partners strategically with leadership focused on strategic leadership, strategic implementation, and operational effectiveness. The operations manager supports the practice by collaborating with all functional areas and enabling solutions that optimize resource and financial performance, minimize risk, and maximize client experience.They identify process improvement opportunities and implement solutions, manage new service line development and systems implementations, and provide ongoing operational support and oversight.

RESPONSIBLITIES:

Strategic Leadership

• Support and Execution
  • Support leadership and ensures the smooth functioning of the organization. Amplify the leader’s effectiveness and help translate strategic vision into action.
  • Function as a strategic partner, managing key initiatives, facilitating communication.
  • Partner strategically with assigned Consulting Leader(s) to develop leadership meeting objectives and agendas, facilitate leadership meetings, and provide management oversight to strategic and tactical imperatives.
  • Participate in and contribute to the development and execution of growth strategies.
  • Operate in a self-directed manner, identifying and addressing risk mitigation, process improvement, communication, and support needs affecting the successful delivery of client solutions.
  • Partner with internal departments (human resources, technology, sales, marketing, finance, legal, resource management, etc.) to develop, implement and maintain efficient and effective support processes.
  • Manage and facilitate new service line development / deployment efforts and specific system implementations by working with service line leaders, technical counterparts, internal support functions, and vendors, as necessary.
• Performance Analysis
  • Utilize performance reports and systems to turn financial data into insight, monitor profitability, and plan attainment, giving leaders the reporting they need to run the business.

Strategy Implementation Management

• Initiative Management
  • Participate in turning strategic objectives into actionable initiatives, developing implementation plans and performance measurements for the ongoing success of the initiative. Recognize and determine the appropriate corrective action to ensure projects are delivered on time, within budget and scope.
• Change Management
  • Partner with Consulting Leaders to provide change management support for internal initiatives.

Operational Team Management

• Provide oversight, performance management, development, coaching and exit counselling of assigned operational team members.

REQUIRED QUALIFICATIONS

• Bachelor’s degree required.
• Minimum of 5 years’ experience working with management level individuals
• Previous experience working in a professional services firm is preferred.
• Previous experience in managing others in a team environment – direct or indirectly.
• Experience effectively managing multiple projects.
• Experience navigating in a matrix reporting environment solving/resolving complex issues.
• Advanced Microsoft Office skills (Excel, PowerPoint, Word, Outlook)
• Strong analytical skills and the ability to process financial information for reasonableness and accuracy.

SPECIAL REQUIREMENTS SPECIFIC TO JOB

• Ability to work in a large, complex, fast-paced and dynamic organization where a high degree of ambiguity and change exists - Required.
• Ability to work effectively with all levels of employees including senior leadership - Required.
• Ability to work autonomously and as a team leader – Required.
• Strong problem solving and analysis skills - Required.
• Strong organization, prioritization, and time management skills - Required.
• Ability to supervise and review the results of projects or assignments.
• Ability to train, mentor and provide guidance and feedback to other team members.

Preferred Qualifications:

• Project management certification
• Visio

At RSM, we offer a competitive benefits and compensation package for all our people. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.

We believe flexibility and in-person connection both play an important role in how we work and grow. Most roles at RSM follow a hybrid workstyle, which means team members are aligned to an RSM office and come together in person when it best supports clients, teams, development or relationship-building. Some roles may be virtual or primarily on-site based on role requirements, team priorities and client needs.

All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at [e-mail].

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.

RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information.

At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.

Compensation Range: $102,800 - $176,000

Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.