Operations Manager- Pomona

The Home Depot; Pomona (CA); On-site; USD 80,000 - 105,000; Full time

Job summary

Temco Logistics, a subsidiary of The Home Depot, seeks an Operations Manager to oversee delivery and customer service teams in a fast-paced environment. You will monitor daily delivery operations, support drivers, train staff, and manage schedules with a focus on service excellence.

Responsibilities include coordinating 3PL logistics, preparing manifests, and driving process improvements while tracking key metrics and ensuring inventory accuracy.

Qualifications

• Transportation operations experience required.
• Routing and dispatching experience required.
• Warehouse management experience required.

Responsibilities

• Monitor daily delivery operations and resolve service exceptions.
• Support drivers and customer service teams with real-time troubleshooting.
• Train and onboard new team members.
• Build, manage, and adjust office and driver schedules.
• Prepare delivery manifests and ensure dispatch readiness.
• Oversee inbound and outbound logistics at 3PL locations.
• Track recycling and waste levels and recommend operational improvements.
• Conduct inventory checks and order supplies.

Skills

Transportation operations

Routing and dispatching

Warehouse management

Job description

26222 Temco Logistics, a proud subsidiary of The Home Depot, is seeking a detail-oriented and proactive Operations Manager to support our delivery and customer service teams. This role plays a key part in ensuring smooth daily operations, accurate scheduling, and high service standards. If you are organized, a strong communicator, and thrive in a fast‑paced environment, we’d love to hear from you.

Must‑Have Skills

• Transportation operations experience
• Routing and dispatching experience
• Warehouse management experience

What You’ll Do

• Monitor daily delivery operations and resolve service exceptions
• Support drivers and customer service teams with real‑time troubleshooting
• Train and onboard new team members
• Build, manage, and adjust office and driver schedules
• Order and maintain office supplies
• Prepare delivery manifests and ensure dispatch readiness
• Collaborate with routing and driver managers to optimize performance
• Review payroll and resolve discrepancies
• Process reschedules, cancellations, and customer service exceptions
• Oversee inbound and outbound logistics at 3PL locations
• Track recycling and waste levels and recommend operational improvements

Daily & Weekly Responsibilities

• Track delivery exceptions and ensure timely resolution
• Monitor compliance with check‑ins, paperwork, and routing standards
• Review next‑day delivery plans and adjust schedules as needed
• Submit nightly operations recap reports
• Attend weekly planning and operations meetings
• Conduct inventory checks and order supplies

Success Metrics

• On‑time and complete delivery performance
• Driver satisfaction and engagement scores
• Employee retention and safety compliance
• Labor hours and productivity versus goals
• Fleet damage and repair cost management

Apply End Date: 2026-12-31