Operations Manager / People Leader

Orkin; Wilkes-Barre (Luzerne County); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Company vehicle

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Paid time off

Paid holidays

Tuition reimbursement

Employee stock purchase plan

Employee discounts

Training programs

Job summary

Orkin is seeking an Operations Manager / People Leader in the United States to architect and grow a high-performing branch team. You will lead training, recruit and coach staff, drive revenue, and ensure strong service delivery while balancing expenses and regulatory compliance.

The role offers a company vehicle, comprehensive benefits, and a path toward regional leadership within a trusted 120-year-old organization known for pest management excellence.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 5–7 years of multi-operational or sales management experience.
• Experience with P&L management and expense control.
• Ability to obtain pesticide license within the first 90 days of employment.
• Proven revenue growth in home services.

Responsibilities

• Lead a branch location after 90 days of training.
• Travel to branch offices 25% of the time.
• Be willing to relocate within division geography for higher roles.
• Inspire your team to deliver top-notch service and continual improvement.
• Drive revenue growth and hold teams accountable for results.
• Showcase operational skills with P&L management and growth investments.
• Ensure compliance with laws and company policies for vehicles.
• Recruit, hire, mentor, evaluate and coach.
• Drive sales initiatives and results.
• Identify best practices and cost savings in operations.
• Collaborate with Senior Leadership on hiring, promotions, succession and performance decisions.
• Promote positive employee relations and high morale.
• Maintain knowledge in pest, termite, sales and operational management.

Skills

Revenue growth

People leadership

Field-based operations management

Customer relations

P&L management

Mentoring and coaching

Education

Bachelor’s degree or equivalent work experience

Job description

Overview

As a Operations Manager / People Leader with Orkin, you're more than a leader—you're the architect of a high-performing team delivering world-class service for a trusted industry giant with over 120 years of experience protecting homes and businesses.

This role is designed for dynamic individuals who thrive on the excitement of growing businesses and empowering teams. With your competitive spirit, you'll rise to meet and exceed financial goals, while your passion for people fosters an exceptional, winning culture. Take pride in knowing your entrepreneurial mindset and leadership drive tangible business success—all with the support of the industry's best. This role is the stepping stone to a Regional Leadership position and more.

Are you ready to take the lead and make your mark with Orkin?

Responsibilities

The Successful Candidate Will…

• Assume leadership of a branch location after completing an initial 90 days of training
• Be willing to travel in the field for branch office visits 25% of the time
• Be able to relocate within the division geography for higher roles
• Inspire your team to deliver top-notch service, accept constructive feedback and commit to continual improvement
• Drive revenue generation and growth, motivating the team through daily check-ins of activities and holding teams accountable for results
• Showcase superior operational skills, with experience in managing a Profit and Loss (P&L) statement and strategically investing in growth with balancing expense margins
• Assure compliance with local, state, and federal laws and regulations
• Ensure accountability for and compliance with the policies and procedures for all Company vehicles
• Recruit, hire, mentor, evaluate and coach
• Drive sales initiatives and results
• Identify best practices, cost savings and improved customer service initiatives
• Collaborate with Senior Leadership and Human Resources on key hiring, promotional opportunities, succession planning, performance improvement and termination decisions
• Promote positive employee relations including fostering high morale and upholding company operating standards
• Maintain technical industry knowledge and expertise in pest, termite, sales and Operational Management

We Offer…

• Compensation is from $75,000 USD to $90,000 USD per year with opportunities for additional earnings
• A company vehicle
• Comprehensive benefits package including medical, dental, vision, maternity & life Insurance.
• 401(k) plan with company match,employee stock purchase plan
• Paid Time Off and Paid Holidays
• Employee discounts, tuition reimbursement, dependent scholarship awards
• Comprehensive training programs as the industry leader

Why should you choose Orkin?

• Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers
• The Pest Management Industry is growing - and is a recession resistant line of business
• You have a service-oriented mindset that leads you to build loyalty and trust with clients
• You hold yourself responsible to commitments
• You value being part of a team
• You want to join a company that supports the community
• Orkin is financially stable and growing as the largest subsidiary of Rollins, Inc. (NYSE: ROL), headquartered in Atlanta, GA

Qualifications

What do you need to be successful?

Minimum Requirements

• Bachelor’s or equivalent work experience
• Documented success driving revenue for a Home Services company
• Ability to obtain the appropriate pesticide license within the first 90 days of employment (company paid)
• Ability to work in the field independently and manage route-based assignments
• 5-7 years: Multi-operational or sales management experience with a results-driven company
• 5-7 years: P&L responsibility experience and an acute understanding of expense control strategies
• 5-7 years: Demonstrated customer relations experience
• 5-7 years: Experience with P&L management and business processes
• 5-7 years: Operations or sales management experience with a results-driven company
• 5-7 years: Proven ability to achieve profitable growth
• 5-7 years: Mentoring, coaching, motivating and training

Preferred

• 2-5 years: Experience in a service industry or recurring revenue business
• 2-5 years: Sales experience and/or sales management experience

Physical Demands / Working Environment

We will consider for employment all qualified applicants in a manner consistent with the requirements of applicable state and local laws.

• Safely use a ladder within the manufacturer's weight capacity
• Lift and carry up to 50 lbs.
• Safely access crawl spaces, attics, confined spaces, roof tops, etc.
• Ability to work in all types of weather conditions

Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer